Center Associate Service Representative
Resume:
DALE A. RUHLAND
**** ******** **** • Shippensburg, PA 17257 •
717-***-**** (Cell)
***************@*****.***
Objective
Highly motivated and dedicated professional person seeking a permanent position that will enhance communication skills, strong people skills, and business experience.
EMPLOYMENT
CUSTOMER SERVICE REPRESENTATIVE FEBRUARY 2022 TO MARCH 2022
Randstad
Richard Lane, Mechanicsburg, Pa 17055
Performed Inbound customer service functions for a client servicing life insurance policies. Lead a team of four employees to answer inbound calls. Utilized tools including, but not limited to, Microsoft Teams, Microsoft Windows 11, Microsoft Outlook, Microsoft Office, Ring Central, Oracle, and an AS/400 system.
DISTRIBUTION CENTER ASSOCIATE SEPTEMBER 2021 TO JANUARY 2022
Randstad
Goodman Drive, Carlisle, Pa 17015
Performing picking and packing of various consumer electronic products. Performing testing of remanufactured Apple computer products and Quality Control. Performing shipping and receiving functions as needed.
CUSTOMER SERVICE REPRESENTATIVE JANUARY 2011 TO SEPTEMBER 2021
PHEAA
1200 N 7TH Street, Harrisburg, Pa 17102
Assisted in improving quality service enhancements in a team environment. Provided one call resolution to various customer lending questions. Performed outgoing calls and request processing as needed. Prepared daily ad-hoc reports of real-time adherence using Microsoft Excel. Communicated with team members using email and in-house instant messaging with Microsoft Outlook and Microsoft Teams. Made various suggestions on leveraging existing IBM platform systems. Advised the use of web and other online help tools to find solutions to customer service focused issues.
SERVICE DISPATCHER JUNE 2008 TO JANUARY 2011
ECSM Utility Contractors
1200 Walnut Bottom Rd, Suite 101, Carlisle, Pa 17015
Make calls in an outbound call center to various service locators in multiple States. Perform adjudication of information tickets for marking of utilities as needed. Perform data entry of updated response information into an online system. Maintain user documentation of dispatch guidelines and instructions on a daily basis. Train new employees in various dispatching tasks.
EDUCATION
HARRISBURG AREA COMMUNITYCOLLEGE February 1994 to January1995
Associates in Arts Degree
Business Administration
ELIZABETHTOWN COLLEGE January 1998 to May 2000
Various Management and Technical Courses
BIBLE BAPTIST SCHOOL August 1985 to June 1990
Academic Diploma Shiremanstown, PA
SKILLS
Software currently used includes Internet, Microsoft Outlook, Microsoft 365, Microsoft Word, Microsoft Excel, Wordperfect, Lotus Notes, Windows 11, and Adobe Reader.
Ability to type 40 words per minute or more.
Ability to use personal computers, printers, copiers, fax machines, 10-key calculator, and telephone equipment.
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