DALE A. RUHLAND

**** ******** **** • Shippensburg, PA 17257 •

717-***-**** (Cell)

advn8w@r.postjobfree.com

Objective

Highly motivated and dedicated professional person seeking a permanent position that will enhance communication skills, strong people skills, and business experience.

EMPLOYMENT

CUSTOMER SERVICE REPRESENTATIVE FEBRUARY 2022 TO MARCH 2022

Randstad

Richard Lane, Mechanicsburg, Pa 17055

Performed Inbound customer service functions for a client servicing life insurance policies. Lead a team of four employees to answer inbound calls. Utilized tools including, but not limited to, Microsoft Teams, Microsoft Windows 11, Microsoft Outlook, Microsoft Office, Ring Central, Oracle, and an AS/400 system.

DISTRIBUTION CENTER ASSOCIATE SEPTEMBER 2021 TO JANUARY 2022

Randstad

Goodman Drive, Carlisle, Pa 17015

Performing picking and packing of various consumer electronic products. Performing testing of remanufactured Apple computer products and Quality Control. Performing shipping and receiving functions as needed.

CUSTOMER SERVICE REPRESENTATIVE JANUARY 2011 TO SEPTEMBER 2021

PHEAA

1200 N 7TH Street, Harrisburg, Pa 17102

Assisted in improving quality service enhancements in a team environment. Provided one call resolution to various customer lending questions. Performed outgoing calls and request processing as needed. Prepared daily ad-hoc reports of real-time adherence using Microsoft Excel. Communicated with team members using email and in-house instant messaging with Microsoft Outlook and Microsoft Teams. Made various suggestions on leveraging existing IBM platform systems. Advised the use of web and other online help tools to find solutions to customer service focused issues.

SERVICE DISPATCHER JUNE 2008 TO JANUARY 2011

ECSM Utility Contractors

1200 Walnut Bottom Rd, Suite 101, Carlisle, Pa 17015

717-***-****

Make calls in an outbound call center to various service locators in multiple States. Perform adjudication of information tickets for marking of utilities as needed. Perform data entry of updated response information into an online system. Maintain user documentation of dispatch guidelines and instructions on a daily basis. Train new employees in various dispatching tasks.

EDUCATION

HARRISBURG AREA COMMUNITYCOLLEGE February 1994 to January1995

Associates in Arts Degree

Business Administration

ELIZABETHTOWN COLLEGE January 1998 to May 2000

Various Management and Technical Courses

BIBLE BAPTIST SCHOOL August 1985 to June 1990

Academic Diploma Shiremanstown, PA

SKILLS

Software currently used includes Internet, Microsoft Outlook, Microsoft 365, Microsoft Word, Microsoft Excel, Wordperfect, Lotus Notes, Windows 11, and Adobe Reader.

Ability to type 40 words per minute or more.

Ability to use personal computers, printers, copiers, fax machines, 10-key calculator, and telephone equipment.

Contact this candidate