Erica Conrad

Customer service

Chico, CA *****

advn8n@r.postjobfree.com

+1-530-***-****

Have 6 years experience working as a Pbx/ operator, Front desk associate, and a reservation specialist .

Authorized to work in the US for any employer

Work Experience

Makeup Artists - eyebrow threading- lash artist - receptionist powder room beauty and bar - Chico, CA

2019 to February 2021

Made appointments, and checked guests in and out, answered all questions regarding services we provided and helped clients color match their foundation. I performed eyelash lifts, eyelash extensions (natural, and volume) . Threading / waxed eyebrows/ full face.

Receptionist- Pbx operator

The Meritage Resort and Spa - Napa, CA

November 2015 to April 2016

MERITAGE RESORT AND SPA

SWITCHBOARD OPERATOR

• Demonstrated excellent multi-tasking skills;

ability to solely manage multiple PBX phones lines

• Made reservations, managed reports, performed wakeup calls, kept inventory of all radios, filed registration cards

• Assisted guest with any special requests during their visits

• Performed basic office duties such as use of fax machines, making photo copies; able to use basic computer software such as word processing, have knowledge of several computer software systems.

Receptionist- PBX operator

Vail Resorts

2013 to 2014

VAIL RESORTS

RECEPTIONIST

PBX OPERATOR

• Answered switchboard for three ski resorts, an average 300 calls per day.

• Printed and reviewed all daily resort reports for completion and accuracy

• Provided office assistance including data entry

• Greeted all guests in a courteous and professional manner

• Received and logged all packages and delivered them to correct department in a timely fashion

• Opened and closed office.

Benefit makeup artist

Benefit Cosmetics - Macys - Santa Clara, CA

2012 to 2013

Macy’s Cosmetics

Benefit Cosmetics

• Greeted customers and assisted them in finding the best makeup and skin care options.

• Recommended merchandise based on customer needs.

• Applied makeup for weddings, proms, parties.

• Set-up makeup counter for events and called clients as a reminder to attend.

• Made sales goals on a daily basis.

• Opened and closed for Benefit cosmetics and maintained cleanliness of the supplies and area, as well as keeping it organized.

• Replenished makeup stock and kept manager informed of what products needed to be ordered, to ensure that products were available for customers. Front desk agent

Hilton Resort - Palm Desert, CA

2010 to 2011

HILTON RESORT

FRONT DESK AGENT

SWITCHBOARD OPERATOR

• Greeted and checked guests in and out, completed daily checklist, and trained in kiosk operations.

• Logged all maintained reports and reported all issues to appropriate department

• Balanced cash drawer in the beginning and ending of every shift

• Assisted guests with any special request during their visits and always made sure to follow up

• Made reservations, performed wakeup calls as well as managing the switchboard. Marriott resort and spa - Changed ownership to Rancho Las Palmos Resort Front desk - Palm Springs, CA

2008 to 2009

• Greeted and checked guests in and out, completed daily checklist, and trained in kiosk operations.

• Logged all maintained reports and reported all issues to appropriate department

• Balanced cash drawer in the beginning and ending of every shift

• Assisted guests with any special request during their visits and always made sure to follow up

• Made reservations, performed wakeup calls as well as managing the switchboard. Reservation Agent

RANCHO LAS PALMAS RESORT & SPA - Palm Springs, CA

2007 to 2008

RANCHO LAS PALMAS RESORT AND SPA

RESERVATION SPECIALIST

• Wrote and presented a sales pitch and gained loyalty of customers utilizing specialized sales pitch.

• Assisted guests in reserving the best room/ vacation package to meet their needs

• Sold the most rooms in a week, received upper percentile ratings on aspire calls in customer service transactions.

• Consistently met and exceeded department expectations and productivity and accuracy levels Education

High school / trade school in General Studies/ cosmetology Mission San Jose High School/ Fremont beauty college Skills

• Front desk (4 years)

• Administrative experience (1 year)

• Upselling (1 year)

• Communication skills (5 years)

• Customer service (6 years)

• Typing (Less than 1 year)

• Multi-line phone systems (5 years)

• Computer skills (4 years)

• Makeup application (3 years)

• Cash handling (5 years)

• Sales (6 years)

• Eyelash extensions (1 year)

• Hair styling (4 years)

• Retail sales (6 years)

• Clerical experience (1 year)

• Guest services (6 years)

• Hospitality

Certifications and Licenses

Cosmetology Licenses

August 2024

Currently have a valid cosmetologist License.

Cosmetology certificate

Present

Certificate lash extensions specialist

Cosmetology License

Assessments

Scheduling — Completed

August 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate