Remote Agent Service
Resume:
Willie L. Ivey
Remote Customer Service Agent / Sales
**** ***** ****** *****, ****,
Texas 77449 ******.****@*****.***
I am pursuing a position where I can take advantage of my education, life experiences, and skills by providing exceptional personal services to all. I am able to work remotely I am authorized to work in the US for any employer.
Skills & Abilities
15 years of Customer service and service-related care.
Excellent written and verbal communications skills, with an eye for detail, and
the ability to discern the cognitive psychological attributes of others through behavioral traits and analysis thus working well with others as a team or independently.
Customer Service Representative (SITEL, ADT SOLAR, SUN PRO, Intuit TurboTax, Avantive Solutions)
April 2020 to Current
As a remote customer service specialist, I have served several companies as a remote service agent. These companies included Avalon Health, Humana Health, Intuit tax services, and other contracted agencies. Also, as a remote agent, I served as a customer service sales agent for Sunpro which also required that I use some sales skills to promote and schedule sales appointments an example of my duties include being a remote customer service agent where I assisted retirees and insurers with their Medicare and health care insurance plans to fit their retirement and individual needs.
Also provided service for Turbo Tax Intuit for two seasons. Assisted customers with their tax returns and provided detailed directions for troubleshooting different tax situations.
Medical Issues time off
November 2012 to October 2020
During this time, I was diagnosed with stage 4 kidney disease. I was immediately hospitalized due to High blood pressure. I was then in and out of surgery for the next few months preparing for dialysis. I was then introduced to dialysis and continued until now. As I got better and developed a schedule, I decided I needed to get busy living or get busy dying and went to school and decided to get to work.
Insurance Sales Coordinator
Imperial Ins.
March 2008 to December 2012
Assisted insurers with their applications for health and life insurance plans to fit their family and individual needs.
Performed detailed reviews of medical and other information pertinently required in order to qualify applicants for individual and family policies.
Serviced accounts that have been approved and completed by providing information to help customers maintain their insurance.
Paralegal Research Clerk
January 2004 to December 2007
Performed duties as a research clerk for individual post-conviction remedies, misdemeanors, and criminal court procedures.
Filed motions for numerous types of court actions including those for misdemeanors, and criminal research for appellate reviews.
Sales and customer service manager
M.P.F. Molding and Supply Co 2000 to 2004
for Molding and Supply location.
Provided Framers of all sorts with materials for framing. Implemented a delivery service in order to save time and money
Developed an increase in sales through programs that provided customer service for small vendors as well as those larger framing companies.
Sales Associate
Family Fitness Centers - Los Angeles, CA
January 1994 to March 2000
Implemented fitness programs for persons seeking weight loss and exercise training.
Developed solutions for marketing and sales of membership programs through advertising and cold-calling techniques.
Education
Masters of Physiology in Psychology
Kaplan University-Davenport Campus - Iowa City, IA
March 2013 to March 2015
Master of Psychology in Applied Behavioral Analysis
Kaplan University
Jan 2012 to March 2015
Additionally, I am a high-spirited communicator that can communicate with others in any environment and can communicate with those in need of empathetic reasoning and direction. I believe that my communication skills provide me with the forte to reach each consumer. I believe that I am well-versed and articulate with the ability to communicate directly as well as the ability to listen.
References provided upon request
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