Flight Attendant Customer Service
Resume:
DINA MOSHER
SKILLS
• Verbal and written communication
• Public speaking
• Emergency Response
• Company policy adherence
• Airline Operations
• Interpersonal communications
• Aviation regulations
• Business administration
• Policy and procedure modification
• Staff Management
• Payroll and budgeting
• Good Telephone Etiquette
• Attention to Detail
• Self-Motivated
CERTIFICATIONS
TESOL Training and certification 120
hour
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Ground School, PSA AIRLINES, LLC-
2018-Present
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Results-focused professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
WORK HISTORY
October 2018 to Current
Flight Attendant PSA Airlines, LLC, Dayton, OH
March 2017 to September 2019
TESOL Instructor EF English First, Boston, MA
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
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• Ensure safety and comfort of customers onboard aircraft. Relayed updates and information to passengers after confirming key details with pilot.
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Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
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Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
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Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
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Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
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Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
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Offered personalized assistance to children, elderly and passengers with special needs.
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Successfully maintain clean, valid driver's license and access to reliable transportation.
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Identified issues, analyzed information and provided solutions to problems.
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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
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Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
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Initiated, facilitated and moderated classroom discussions for college-level English students.
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Developed lesson plans and adapted curriculum to meet individual needs of students
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Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
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CONTACT
Centerville, OH 45458
***************@*****.***
January 2010 to March 2017
Law Office Manager Scott A. Ashelman, Esq., LLC, Dayton, OH Made use of available technologies in daily learning using proprietary software.
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Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
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Designed and developed instructional activities using data from student learning style assessments.
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Employed diverse teaching approaches to help students of all abilities understand material.
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Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
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Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
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Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
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Developed interesting lectures and educational activities to maximize learning within classroom.
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• Taught English language to adult students, worldwide in online setting. Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
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Personalized instruction based on needs, interests and capabilities of individual students.
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Used positive reinforcement and provided clear feedback to help students succeed.
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Created curriculum and planned course content and methods of instruction.
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Maintained complete student records with accurate grades and attendance information.
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Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
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Created advanced job placement training focusing on promotions, career changes, and career advancement.
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• Assigned lessons and corrected homework.
Provided individual mentoring and special tutoring to struggling students.
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Employed variety of assessment tools and strategies to improve instruction methods.
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Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
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Trained attorneys and lawyers in use of legal information management systems and document organization.
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Coordinated and managed fiscal schedules and prioritized money based on case importance.
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Managed payment agreements with vendors for office supplies and technology specialists.
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Communicated with clients and set up remote video and telephone conferences.
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Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
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Prioritized cases based on urgency, court dates and level of public and political attention.
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Assisted with legal research on case law and conducted evidence examination and documentation.
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• Enforced client confidentiality related to court cases and defended clients against opposition.
Managed complex schedules for attorneys and lawyers with court dates and client meetings.
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Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
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Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
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Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
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Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
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Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
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Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
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Drove implementation of legal and accounting software to automate office operations.
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Developed internal requirements and standards to minimize regulatory risks and liability across programs.
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Managed supervisor itinerary and appointments and streamlined scheduling procedures.
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Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using accounting software.
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Improved office operations by automating client correspondence, record tracking and data communications.
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EDUCATION
December 2013
Bachelorette Psychology
Wright State University, Dayton, OH
Continuing education in English as a foreign language and grammar specific certification (120 and 50 hours respectively)
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• Member of Golden Key and Psi Chi honor societies
Contact this candidate