Service Representative Security Officer
Resume:
Bahaa Hamada
**** ******** ***, ** *****, CA ****9
*****.***.******@*****.***
SUMMARY OF KEY STRENGTHS
•Excellent verbal and written communication skills in Arabic & English.
•Superior history in providing customer service, sales and coordinating among various representatives
•Experience with interpreting, logistic support, engineering, security, HSE,sales and management
•Computer skills including experience with Microsoft Word, Excel, power point and Outlook
•Physically Strong, able to do lifting, pushing /pulling tasks when required.
•Good listener to the customer inquiries and problems and resolving it in proper ways.
•Strong in Math and cash register.
• Excellent team player and I do not get confused when I work under stress and my performance is very efficient with short deadlines.
• Holder of first aid certificate.
•Awarded the Coin of Excellence by the 10th Mountain Division, 14th Infantry Regiment of the US Army for my service.
•Holder of Guard Registration / Guard License for security services.
•OSHA Certificate Holder – (30 Hour Construction Industry Outreach Study Guide).
WORK EXPERIENCE
Securitas Security Services /Security Officer
San Diego, USA NOV 2019-Recent
• Observe and reports activities and incidents at an assigned client site
• Keeping people and property safe & secure.
• make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
• Patrols assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrance and exits, unauthorized persons.
• Responds to incidents of fire, medical emergency, flooding, water discharge, elevator emergency hazardous materials and inclement weather.
• Securing, searching and monitoring construction worksites staff and equipment.
• Commercial security such as office building, residential community, sports & entertainment venue,
Hotel & Resort, health care & hospitals and events.
• Worked as mobile security patrol inspection with different worksites, residential and communities.
Elite Security & Staffing, /Security Officer
San Diego, USA FEB 2019-October 2019
• Keeping people and property safe & secure.
• Participating with San Diego Fair which is located in Del Mar which is held between May 30th -July 4th as a guard security in different gates locations.
• Securing, searching and monitoring construction worksites staff.
• Commercial security such as office building, residential community, sports & entertainment venue,
Hotel & Resort, health care & hospitals and events .
• Worked as mobile security patrol inspection with different worksites, residential and communities.
Fleetlogix, Inc./Car Transporter Driver
San Diego Airport, USA
May 2017-November 2018
• Moves cars from one location to another on the rental car lot premises, or inside a local market,
Usually in the vicinity of the San Diego airport.
• Drivers may also move cars longer distances or move vehicles that are out of service to an outside
Facility .
Senior energy consultant “Solplicity Solar-Utility” Sep2016- Apr 2017
San Diego, USA
Recruit, train, and manage a team of 2+.
Implements national sales programs by developing field sales action plans.
Maintain sales volume, product mix, and selling price, changing trends, economic indicators, and competitors.
Established and adjusted selling prices by monitoring costs, competition.
Follow up on work results to provide customer service with appropriate solutions.
Supporting the manager to increase revenue streams and profit targets.
Able to build strong and trustworthy relationship with the customer.
Houses Canvassing (Door to Door) by pitching solar panels programs to the customers.
Key achievements:
Installing 100+ homes with solar panels.
HSE Manager, NT & S Oilfield Services, contracted with Shell Oil and Gas Co.
Basra, Iraq Oct. 2013 – Nov.2015
•Served in the Health, Safety, Security Environment Systems (HSSE); ensured HSSE services and training is effective for the employee
•Discussed with customers through workshops to provide information about HSSE plans, induction training, on-site visits, and safety workshops
•Resolved customer’s problems involving vehicle malfunctions whether it be minor or severe
•Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
•Implementing Monthly inspection for Fire-extinguisher, First Aid Kits, and Fire alarms/smoking detectors.
•Conducting Quarterly Checklist inspection for wiring and appliances, HVAC systems, Furniture and Offices, doors and locks, plumbing tools
•Putting and conducting Security plan for the second worksite
•Preparing medical records file for the staff.
QHSE Manager, STX Heavy Industries (HI)
Ammara Gas Turbine Power Plant (4x125 MW-9E) Project in Missan,Iraq
Missan, Iraq May 2013 – Sept. 2013
•Served as the facilitator between STX and representatives of various subcontractor companies for the Health Security Safety Environment Department
•Preparing medical records file for the staff.
•Held regular meetings to coordinate between customers of subcontracting companies and STX Engineering management about project plan progressing,materials needed, operation laborers, and employee trainings
•Ensuring adequate training / awareness of company personnel for HSE systems.
•Ensure that all subcontractors HSE systems and plans are acceptable to the company as applicable to a contract, and ensure that Subcontractor’s / Supplier’s HSE systems are implemented and effective.
•Checked to ensure that appropriate changes were made to resolve customers' problems regarding laborers needed, worksite access, and vehicle problems
•Conducting Monthly Checklist inspection for Fire-extinguisher, First Aid Kits, and Fire alarms/smoking detectors.
•Putting and conducting Security plan for the worksite.
BHDC (BOHAI DRILING ENGINEERING CO.,LTD) – Missan/Halfaya Oil field, Iraq Started at 20TH Feb 2012 to 20TH Nov 2012.
(HSSE supervisor), BHDC Feb. 2012 – Nov. 2012
Missan, Iraq
Implementing Safety Induction training to visitors and fresh employees.
Maintain record of training, HSSE meeting, safety drills, TBT, JSA and etc.
Inspecting lifting gear, SCBA, Fire Extinguisher, First Aid equipment and vehicles.
Interpret higher management’s instructions to the locals.
Restoration of Environment after job is done [clean for oil/chemical spills & domestic waste].
(POC) point of contact between management`s managers and local companies.
Ensuring project Risk Assessment / Job Hazard Analysis.
Liaise with the Clients HSE representative, to ensure that all potential and actual quality issues are fully resolved.
Verifying that the company HSE policy is fully understood, implemented, operated and maintained.
Review, update and control, the distribution of the Company HSE Manual and related procedures.
Ensuring Customer / Clients job requirements are fulfilled and appropriate.
Ensure that all subcontractors HSE systems and plans are acceptable to the company as applicable to a contract, and ensure that Subcontractor’s / Supplier’s HSE systems are implemented and effective.
Preparing medical records file for the staff.
Interpreter/Translator, Global Linguists Solutions/US Army Oct. 2008 – Mar. 2011
Baghdad, Iraq
•Served as an interpreter and document translator for the Joint Operation Center in KAC.
•Instructed informational courses about medic, weapons, intelligence, and security training
•Served civilians through the distribution of aid supplies
•Awarded the Coin of Excellence by the 10th Mountain Division, 14th Infantry Regiment of the US Army for my service
•Attending and interpreting significant meetings between high ranked US officers and ISF officers
Customer Service Representative, FedEx
Baghdad, Iraq Oct. 2003 – Aug. 2005
Served as the In-Bound Supervisor for FedEx by scanning and checking incoming products for wear and defects before sending to the specified addresses
Received phone calls from customers inquiring about their shipments
Resolved customer inquiries via telephone or over the counter about mails and shipments by searching through the database
Responded to customers' problems about the products and services FedEx has to offer.
EDUCATION
BS Environmental Engineering, University of Al-Mustansiriya June 2003
Baghdad, Iraq
Diploma, Al-Tameem High School July 1998
Baghdad, Iraq
VESL plus Program Certificate, International Rescue Committee (IRC) Feb.2016 – Apr.2016
El Cajon, CA
Eight- weeks intensive vocational training program for recently arrived refugees
Job readiness training about American work system and culture as well as employment expectations
Met all program requirements and actively engaged with material.
REFERENCES
Dhahir Aldhahir
Employment Specialist
International Rescue Committee
619-***-**** Ext. 309
**************@******.***
Christine Liboon
Vocational ESL Instructor
International Rescue committee
619-***-****, Ext.233
*********.******@******.***
MAJ, SF Leland B. Brown, Team Chief
US Army,E-mail:
******.*.*****@**.****.***
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