Data Entry Service Representative
Resume:
Angela Mae-Sikorski Chinn
**** ***** ***** **** ***. 405
Duluth, MN 55811
******.************@*****.***
QUALIFICATIONS
ORGANIZATION: Ensured high organization, attention to detail and multi- tasking in office setting.
COMPUTER LITERACY:
Past experience in computer literacy is MS Office, AS/400, Q2000, Lotus Notes, Outlook, Ibaags, IDARS, UNET, Knowledge Library, Macro Express, and Internet.
SUPERVISION:
Supervised 17 staff members. Mediated employee disputes. Received excellent performance ratings for handling multiple tasks and getting a job accomplished in a timely manner.
CAREER SUMMARY:
• 15+ years experience in an office setting handling phones, data entry, filing, customer service & handling office equipment.
• Expertise in Customer Service, handling busy settings, having multiple responsibilities. Active go-getter.
EDUCATION:
2014-2015 Lake Superior College; Business
2003 WITC; Superior, WI; Marketing & Business
1998-2000; Mesabi Range Community & Technical College; Eveleth & Virginia, MN; General Classes
1998; Webster High School graduate; Webster, WI
EMPLOYMENT:
2015- Current AAB SIKORSKI FASHIONS (home hobby business) Stay At Home Mom/Homeschooler/Homemaker
2018 I started homeschooling my kids due to school hardships and health concerns of my daughter. I have a small hobby business I put on hold due to obstacles that were more important than my hobbies at that time. I am still putting it on hold till I get more time in future to just relax. With homeschooling, there is still a lot involved that kept my skills fresh. I’m still skilled in all my past employment history background.
2013-2017 Duluth, MN School District
Volunteer
Organize students folders, make copies, organize
classroom, help students on their work, read to them, do activities, and help with classroom activities & chaperone for field trips.
2014-2015 Duluth Minnesota School District
Lunchroom Monitor
Wash tables, watch students & make sure they were
showing lunchroom respect. Helping kitchen staff serve food as needed.
2007- 2022 Stay at home mom
Staying at home I took on homeschooling my two kids since 2019. In this time, I took to homeschool my kids, many tasks of organizing and planning was a big
responsibility. Some of the responsibilities included computer and basic office responsibilities.
1/06-3/07 United Health Group (Duluth, MN)
Claims Adjuster & Data Entry
Handled pre-existing CLIA number reports and matched them to addresses to a NDB. Updating the data for
elimination of payments for LAB Service payments. Making sure there were no duplicated accounts and billing. Reviewing Medical Claims prior to being paid. Reviewing a claim in history on accounts to make sure there was no adjustments needed, and if so, I’d adjust the errors and process a claim to be paid. Programs used in this position were Ibaags, Knowledge Library, Facets, Unet, & Idars. 4/05-1/06 UNIVERSAL HOSPITAL SERVICES
Customer Account Representative
Answering phones, Data Entry, monthly billing, Sales & Rental billing, give rental and sales quotes on equipment & supplies, customer service, check invoice statuses that are passed due, set up new accounts, code incoming bills & send to the corporate office for documentation, create & print UPS labels, send out medical equipment and supplies, call other UHS districts for equipment, attend conference calls and meetings.
9/03-1/04 Bryels Research
Market Research Assistant Manager
Overlooked a team of 17+ employees, edited market
surveys, making sure all necessary information was completed before survey payout, called prior customers to do a survey that fit under their profile of interest in product testing or questionnaires, managed paperwork, office duties and setting up new surveys and educating employees the expectations etc. Due to the company closing in the mall, my stay at this company wasn’t what I had hoped.
10/01-12/01 PRO PRINT
Customer Service
Greet customers, answer phones, data entry, fax, file, copy forms & documents, then distribute them, sort mail, type estimates & memos, check status on a customer’s order & contact customer when order was finished.
7/01-9/01 SUPERIOR ABSTRACT & TITLE CO
Finals Department Assistant
Type & edit insurance policies for land & homeowners. Checked status of home & property taxes, & background checking. Answer phones, take orders & process orders, fax, file, data entry, & general office duties.
6/99-6/01 DAVIDSON PRINTING
Customer Service Representative
Created files for new jobs, data entry, typed memos & purchase orders, attended daily meetings, distributed run cards & other documents throughout plant, checked in film & sorted based on job, checked blue lines, connected with customers for approval. Collected samples of magazines for future issues for the client & filed along with pulling out press pulls. I connected with the Production Department for the quality control. I gave final call on all magazines for the quality assurance prior to leaving the building.
REFERENCES:
Jamie King (United Health Care) 218-***-****
Sarah Velez (Superior Abstract & Title) 806-***-**** Andi Schmaltz (United Health Care) 218-***-****
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