Front Desk Admissions Coordinator
Resume:
BARBARA GRAVES
. Well-organized administrative professional bringing excellent multitasking abilities developed over 20 years of
healthcare industry experience. Commended for consistently driving team success with knowledgeable
enforcement of company procedures and skillful personnel training. Plan and implement strategies for developing
improved health care management. Proven problem solver and excellent communicator. Dedicated to maximizing
customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
CONTACT
PHONE:
EMAIL:
*******************@*****.***
WORK EXPERIENCE
Admissions Manager-PostAcute Medical Rehabilitation Hospital Of Dover, Dover, DE
PostAcute Medical Rehabilitation Hospital Of Dover, Dover, DE
Established and developed highly efficient and dependable admissions office that
manages (2) 34 bed inpatient acute rehabilitation hospital
Hired, managed, developed and trained staff, established and monitored goals,
conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for ten employees across two departments.
Prepared daily census reports to assist business leaders with key decision making and
strategic operational planning.
Interacted with customers professionally by phone, email or in-person to provide
information and directed to desired staff members.
- Handles referral, intake, verification, and admission processes for incoming patients
-Works directly with the CEO of each site and the Marketing Director
-Makes sure all the field nurses have needed information to get patients admitted in a timely manner.
- As the Admissions Manager I make sure the daily census at both sites is reported with accuracy and the DAR reports that keep track of monthly marketing goals.
-Managing front desk staff including schedule creation, performance evaluations, and making sure that customer service is a focus of the communication clerks at all times.
-Supervision and ongoing training to the admissions process with 3 admissions Coordinators.
-Work remotely as needed and offering weekend coverage as needed.
-Obtaining insurance auths as needed and making sure that CMS guidelines are followed.
-Also supervision of front desk staff-maintaining their schedule daily/monthly.
-Supervision of inpatient driver and bus aide.
07/2019 – 07/21
Admissions Coordinator
PostAcute Medical Rehabilitation Hospital Of Dover, Dover, DE
- Provides admissions office support for the 34 bed inpatient facility
- Handles referral, intake, verification, and admission processes for incoming patients
- Acted as back up during the absence of the Admissions Manager including preparing census and DAR reports
-Provided assistance with managing front desk staff including schedule creation and performance evals.
2010 – Current
Staffing Coordinator/Admissions Coordinator /HR Asst.
MeadowWood Behavioral Health System, New Castle, DE
-Responsible for processing all inquiries and admissions to the hospital efficiently, accurately, and confidentially while insuring that patients and their guardians are informed about hospital policies and procedures
-Completed preliminary paperwork for incoming and outgoing patients; responsible for performing acute needs intake assessments to determine the appropriate level of care for each individual
- Responsible to coordinate and schedule staffed based on the hospitals daily needs and each shift.
- Provide communication and change of scheduling updates between the Nurse Coordinators, DON, and the staff themselves. I am also responsible to keep track of absences, grant or decline vacations.
EDUCATION
2000 - 2001 Certified Nursing Assistant
Delaware Tech Community College - New Castle, DE
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