Service Representative Data Entry
Resume:
Vanidia Perez Registered Pharmacy Technician
***********@*****.***
Objective
My goal is to find new ways to apply existing skills, while learning new skills. Enjoying a independent work environments.
EXPERIENCE
Walgreens AllianceRx,Walgreens.com & GSK Mail Order Service, Orlando FL -Clinical Escalation/Help desk/ Registered Pharmacy Technician III
Promoted November2019 - Still employed
● Using Walgreens prescriptions data entry procedures and guidelines,processes new patient registration by entering data into appropriate system(AllianceRx & Walgreens.com as well as GSK)handles patients prescription requests with HIPPA guidelines and enters refill order for processing.
● Troubleshoots to obtain missing prescription information and interprets medical abbreviations (sig codes)
● Serve as a resource for lower level technician
● Assist in the coordination of the day to day activities. Such as assisting with Escalated customers and or situations requiring in-depth knowledge.Handles correspondence to patients and make outbound calls to patient,prescriber and Insurance plan if as needed.
● Serve as first escalation point for problem resolution.Anticipates client needs and proactively identifies solutions.
● Resolve third party rejections by reviewing,gathering information,making corrections and resubmitting for processing according to individual plan requirements.
● Provides assistance to pharmacists,both those in the facility and those at the local pharmacy’s
● Identifies and communicates issues to senior level staff as appropriate.Monitos trends and notifies supervisor or recurring or high priority issues. Walgreens Mail Service, Orlando FL -Customer Registered Pharmacy Technician February 2018 - November 2019
● Contact doctor’s offices or hospitals to clarify prescription information
● Disburse completed and confirmed prescriptions to patients
● Answer patient questions and address customer service issues when they arise
● Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
● Enter and maintain prescription data using our computer system
● Meeting criteria prior to making disclosure of PHI
● Submit refill request and Transfers
● Request Insurance profile
Inktel, Orlando FL -Customer service Representative/Tech Support/Dispatcher May 2016 - January 2018
● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and service
● Gather customer information and determine the issue by evaluating and analyzing the situation.
● Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
EBG, Orlando FL - Customer service Representative/Operation coordinator August 2015 - April 2016
● Open customer accounts by recording account information.
● Maintain customer records by updating account information.
● Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem ; expediting correction or adjustment; following up to ensure resolution. EDUCATION
Certifications; Orlando F.L. 2018
-RPHT /Registered Pharmacy Technician
Indian River College;Port Saint Lucie F.L.2008– 2009
-GED/ general education
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