Bartender Server Customer Service
Resume:
Shunena Clay
Zoo Atlanta - concessions
Atlanta, GA 30311
*********@*****.***
Outgoing server and customer service rep skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Work Experience
Banquet Server
Dennis Dean Catering - Atlanta, GA
March 2009 to January 2012
Handled all food and dining ware in accordance with company policy and health and safety guidelines. Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination. Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
Checked on all tables at appropriate intervals to refill drinks and respond to requests. Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee. Assisted in banquet hall and table set up by polishing, creating place settings and decorating the tables. Plated food and ensured plate presentation and food quality were of highest standard. Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Stocked and maintained silverware, linens and condiments. Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses. Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
Bartender Server
Elegant Staffing - Atlanta, GA
February 2008 to May 2010
Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination. Plated food and ensured plate presentation and food quality were of highest standard. Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses. Confirmed over 200 customers' ages daily and discontinued service to intoxicated guests.
Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee. Maintained accurate cash handling practices while serving customers in an efficient manner.
Maintained tidiness and organization throughout the bar area. Served alcoholic beverages to patrons during high-volume shifts. Honed bartending skills by assisting bartender with high-volume shifts. Checked on all tables at appropriate intervals to refill drinks and respond to requests. Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Performed with professionalism and a focus on quality at all times. Banquet Captain
Aramark Staffing center - Atlanta, GA
March 2005 to April 2009
Communicated with venue personnel to coordinate event logistics. Developed highly effective wait staff and kitchen personnel. Supervised food preparation, delivery and quality to ensure satisfaction. Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room. Emphasized fast, friendly customer service.
Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses. Supervised 10-20 employees per shift.
Maintained knowledge of current product locations. Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware. Produced accurate and thorough management reports. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Education
High school in GED
Georiga Adult Education (Peachtree Library) - Atlanta, GA September 2011 to December 2011
Skills
• cash (6 years)
• Cash register (5 years)
• food service (7 years)
• Multitasking (7 years)
• Customer Service
• Customer Care
• Banquet Experience
• Bartending
• Catering
• Coffee Experience
• Food Handling
• Serving Experience
• Food Preparation
• English
• Leadership
• Adult Education
• Microsoft Office
• Host/Hostess
• Food Production
• Restaurant experience
• Cashiering
• Cash Handling
• Microsoft Word
• Cleaning Experience
• POS
• Shift Management
• Kitchen Experience
• Serving
• Hospitality
• Computer literacy
• Japanese
• Guest services
• Communication skills
• Basic math
• Computer skills
Certifications and Licenses
Food Handler
Food Handler Certification
Assessments
Merchandise & Supply Storage Skills — Proficient
March 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Proficient
Human Resources Skills: Recruiting — Proficient
November 2019
Managing the candidate sourcing and selection process Full results: Proficient
Food Service: Customer Situations — Proficient
November 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Completed
October 2022
Identifying and addressing customer needs in a food service setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate