Crew Member Call Center

JEFF SHORE

**** ***** ****, ******, ** ***** 251-***-**** *********@*********.***

SUMMARY

Experienced in management, customer service, sales, training, credit, collections, wholesale and internal auditing, have exhibited consistent growth and excellent performance of assigned responsibilities resulting in ongoing growth for Automobile Finance, Telecommunication, and Banking employers.

Products and Services Development

Training Manager

Sales Experience-Top Performer

Creative Thinker “Outside of the Box”

Computer Literate with Technical Skills

Professional Presentation and Speaking Abilities

Team Leader and Coach

Consultative Sales Approach

EXPERIENCE

EldernCare-Care for my bedridden mother-in-law from 10/2019 to 9/2022

Costco Wholesale-Carlos Munez Food Court 1450 Tingle Circle Mobile, AL 36606 251-***-**** 5/2019 to 4/9/2021

Publix- 1404 Mobile, AL Jennifer 4628 Airport Blvd. Mobile, AL 36608 251-***-**** 5/2017 to 4/2019

Bakery Front Counter Help/Cafe

Chick-Fil-A –Mobile, AL

Crew Member Jon Hewitt 4707 Airport Blvd., 36608 251-***-**** 11/2014 to 5/2019

I work the entire kitchen: baking biscuits, warming bread and rolls; breading and cooking chicken; building sandwiches, ladling soup, boxing necessary items; working prep area-make all salads, yogurt, fruit, and cold items; washing dishes; stocking work areas front and kitchen; work as cashier; make delivery of food to customers; make drinks, shakes, ice dream items; and serve as host during the breakfast and lunch times to service customers at their tables, clean dining room, clean tables, stock condiment stations, and keep restrooms clean.

McDonald’s- Mobile, AL 6110 Grelot Road, 36609 251-***-**** 6/2014 to 11/2014

Crew Member

I work the grill for breakfast and lunch/dinner cooking all the beef-pork-egg and chicken products, fry all of the meats and French fries, make the tea, stock the work areas, work the production table, help put up truck deliveries, help switch from breakfast to lunch/dinner, stock the front counter, stock the drink area, stock the napkins & straws, and do all request for as needed duties.

Disability- Medical issue now handled 2010 to Present

Express Financial Services-Mobile, AL 423-***-**** 2010

Divisional Support Manager

Support 6 Division Managers in Alabama, Louisiana, and Mississippi in supporting 72 offices. Managing, training, HR support, performance driven monthly results-in growth of accounts, reduction in delinquency and successful marketing in each office. Services include: Payday Loans, Prepaid Home phone service, Debit Card issuing, Title Loans.

American General Auto Finance-Mobile, AL (non-prime) OOB was owned by AIG 2007-2010

District Manager

Directed the operation of four branches and 39 employees that were under my direction: Responsible for a $62,000,000 in Out standings, Control Delinquency, Project Losses, Project Charge-offs, Manage Human Resource Issues-Hiring-Disciplinary Action-Termination, Direct Branch Managers for their success and the branch, Set Goals and Objectives for each Branch with monthly review (mini-audits) to ensure meeting or exceeding plan expectations and Report all results to my Director of Operations. Responsible for doing -Branch Quality Control Reports/Audits 2 times a year on each Branch to make sure they adhere to all policies and procedures; formulate corrective action and follow up if variances are found/discovered. Sarbanes-Oxley Compliance review and reporting of each branch, monthly.

Wachovia Bank-Mobile, AL OOB sold to Wells Fargo 2007

Financial Center Manager

Managed daily functions of the assigned Financial Center including: Teller Services, Financial Services, Customer Services, Center Management, Center Growth, Center overall performance, Human Resources, Goal Setting, Market Growth and Penetration, and long-term success of all employees in the Financial Center for growth of the Wachovia footprint in the market.

Nuvell Credit Company, LLC-Omaha, NE Out of Business GMAC owned them 2006

Area Sales Manager

Outside Sales. Managed the territory through personal visits and phone follow-up to grow the indirect contract support to Nuvell. Promote and educate dealer employees on retail finance programs at GM Dealerships for the non-prime finance market. Build and renew relationships with GM Dealerships in the assigned territory (Nebraska and Iowa).

Jeff Shore page 2

Nuvell - continued

Accomplishments:

Contract volume growth increased 500% in dollars funded in 3 months

Captured support growth of the Dealerships to move from 4 dealers to 36 dealers cashing contracts in 3 months

Educated, serviced and supported the dealership base to grow, motivate, and build relationships for Nuvell’s growth

Hyundai Motor Finance Company-Mobile, AL P.O. Box 20829 Fountain Valley, CA 92728 714-***-**** 1998-2006

District Finance Manager

Exceptional relationship builder, outgoing and goal oriented contributed to my success. Excellent computer and communication skills increased production. Relationship management through successful, creative, mutually oriented solution packages for growth of business. Met and exceeded business objectives consistently for successful company growth. Cost effective self-management, came in under budget consistently. Profitably promoted HMFC’s Finance Plans and Programs to assigned Hyundai and Kia franchise Dealerships. Road Warrior-last territory was (portions of): Florida, Alabama, Mississippi, and Louisiana. During my eight years of service I traveled: Alabama, Florida, Georgia, Louisiana, Mississippi and Tennessee.

Honors:

2001 National Top Volume Award Winner

Sales employee of the month-March 2001

Graduate of the Hyundai Leadership Program-First Class Top Graduate

Trainer for New Hire Employees

West Iowa Telephone Company-Remsen, Iowa 1997-1998

Director of Sales and Marketing

Inside and Outside Sales. Customer satisfaction focus. Project Management. Trained and managed a staff of 15 employees in marketing and sales strategies. Create, implement and promote all new plans and programs. Quarterly reports to the Board of Directors. Economic development and growth.

Accomplishments:

Revenue growth for the company of 41% in six months by increasing phone lines and internet accounts activated

Exceeded the Board of Directors Expectations on revenue and network usage

Trained Employees in Sales, Service, and Support capabilities for greater customer satisfaction and growth of usage

AT&T 1994-1997

Training Manager

Account Executive

Trained call center staff on all programs, services, computer skills, and interpersonal skills to service AT&T Small Business customers. Touted as a “fun, thorough and driven instructor”. Students were ranked highest for quality of training and abilities.

Outside Sales of Solution Packages. Excellent computer skills, very organized, goal oriented, good closer and excellent communication skills lead to the results below. Self sufficient, independent, creative and innovative for company and self-success. Designed, implemented, and serviced all sales—“Best in the Industry” mentality. Customer’s billed from $5,000 to $85,000 per month.

Results:

Grew the territory and exceeded network growth by 125% in a MCI controlled market

Grew two accounts to exceed $85,000 per month billing and moved them to the Global Markets segment

Did not loose an account during my period of time in the market

Nissan Motor Acceptance Corporation-Omaha, Nebraska 1989-1993

Financial Services Manager

Outside sales and service of NMAC products and services to assigned dealers in Kansas, Nebraska, South Dakota, North Dakota, Iowa and Western Missouri.

EDUCATION

Troy University - Troy, Alabama Bachelor of Science - Business Administration – Management Magna Cum Laude Honor Graduate

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