Surgery Scheduler Sales Associate

LS

LORA SANDEZ

************@*****.*** 760-***-**** Indio, CA 92201

Tech-savvy and smart surgery scheduler equipped with experience in medical environments. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Insurance pre-certifications

Educating patients

Customer Service

Flexible

Communication skills

Teamwork

Desert Cardiology Rancho Mirage, CA

Surgery Scheduler

09/2005 - 05/2022

Checked patient insurance and collected pre-authorizations from providers.

Worked with operating facilities to schedule procedures Updated patient financial information to promote accurate record keeping. Communicated with patients to gather intake data and verify chart information.

Answered average daily phone calls to schedule appointments and address patient inquiries.

Gathered current medical information and reviewed histories to gather details for surgeons.

Booked surgeries according to physician volume and maintained prompt turnaround times.

Scheduled follow-up appointments as designated by physician. Conveyed information to patients about arrival times and preoperative procedures.

Organized patient medical records and worked with insurance company representatives to obtain authorization.

Fiesta nutrition Indio, CA

Clerk

08/2004 - 08/2005

Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Replenished inventory with focus on addressing customer needs. Received deliveries, scanned packages and updated orders in internal database.

Maintained neat, safe and orderly workspace to prevent accidents and injuries.

Assisted customers by locating items and loading heavy purchases in vehicles.

Greeted customers and retrieved requested products to drive satisfaction. Summary

Skills

Experience

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Improved customer service wait times to mitigate complaints. Gottschalks Indio, CA

Lead Sales Associate

10/1998 - 08/2003

Processed payments and returned accurately receipts, cash, coin and cards to customers.

Checked store shelves and restocked products from inventory in back room.

Greeted patrons warmly at store entrance and offered assistance with finding needed items.

Scanned and bagged items and operated cash register to check out store patrons.

Trained and developed new team members to improve product knowledge and selling abilities.

Cross-trained on different positions to best support team during peak periods.

Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.

Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.

Trained new team members in cash register operation, stock procedures and customer services.

Performed inventory counts and ordered materials.

Entered information into system to update status reports. The Regional Occupational Program Indio, CA

Front Office

06/2005

Education and Training

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