Call Center Resources Manager

Sonja Evans

**** ********* **.

Montgomery, AL **116

*************@*****.***

Cell: 334-***-****

Skills

Employee Retention

G-Suite

Time Management

Detail Oriented/Self driven

Compensation and Benefits

Communication

Payroll

HRIS systems (Workday, UKG Kronos, ADP Workforce Now, SAP Success Factors, Paylocity, Infinity, Millennium)

ATS Tracking

DEIB Practices

Talent Acquisition

Training and Development

Objective

Secure a responsible position within a Human Resources Department sharing my 13+years of experience in sourcing and recruitment, performance management, and employee engagement in addition to my interpersonal skills and the ability to work with multiple stakeholders to further the growth of the company. Experience

Implement HR Policies, procedures, programs and team member incentives

Full cycle recruiting processes (pre-screening/onboarding, new hire orientation) and termination processes (stay/exit interviews)

Employee relations/conflict resolution, employee investigations, employee engagement

Streamline analysis of reports/system errors for HRIS systems

Evaluate and revise internal processes to reduce costs and increase efficiency

Compensation and Benefits (open enrollment, FMLA, COBRA, ADA, 401 K, Total Rewards, EAP programs, etc.

Compliance with all state, federal,and employment regulations Employment

James Hardie Building Products

(Manufacturing Fiber Cement)

March 2021-January 2023

Human Resources Production Manager/Payroll

Recruited and onboarded 500 employees,created and provided badge access for staff members,collaborated with HRIS to resolve errors in SAP SuccessFactors and ADP, improve ways to streamline and simplify processes,collaborated with Operation and Department Managers for staffing needs and employee counsel, diagnosed and resolved payroll issues and processed bi-weekly payroll, submitted PAFS for SBS progressions in ADP, supported weekly workforce planning initiatives which increased training and development by 25%, collaborated with internal global partners regarding new products, and succession planning for employee training which boosted overall performance by 31% increased retention by 48%.

HumanResources/Payroll

ASK (Call Center) October 2016-January 2021

Conducted weekly new hire orientation and rollovers transferring from temporary to direct hire. Administered benefits and leave for 500+ employees, implemented an Attendance Policy that reduced turnover from 100% to 35%, processed weekly payroll, sourced and staffed new hires, and ensured all pre-employment documents completed within 48 hours, participated in recruitment efforts such as job fairs, LinkedIn, and Indeed that increased qualified candidates by 25%. Koch Foods March 2014-July 2016

(Manufacturing-Poultry)

Human Resources

Recruited and screened applicants, onboarded 275 employees, processed employment verifications, unemployment claims, conducted performance reviews, process terminations. Administered employee questionnaires and exit reviews. Conducted employee investigations and grievances and provided resolutions. Updated changes with current employees for promotions/demotions, prepared in house job postings, coordinated with, Plant, Department Managers and Superintendents to determine staffing needs, employee counsel, and termination processes

McDonalds May 2008-February 2014

General Manager

Opening and closing the store, scheduling, delegated duties to management and employees for daily cleanliness and quarterly inspections, maintained daily labor and monthly food cost. Reduced food cost from 6% to 3.8 %.Set up positioning guide for employees for daily operations,served as a Hospitality Ambassador to ensure quality control, counted weekly and monthly inventory, stat and QCR reports, and balanced cash drawers, bank deposits and conducted audits for overages/shortages, rewarded Manager of the year 5 years out of six locations. NAF/Officers Club January 1998-May 2008

Human Resources Manager

Planned the administrative functions of the Human Resources Department from full cycle recruitment, contracts,events, and payroll. Increased sales events by 50% and increased retention by 75%.

Education

Troy University, Montgomery, AL

BS of Science Human Resources Management 2007

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