Medical Billing Customer Service
Resume:
Address
TUCSON, AZ *****
***********@*****.***
***********@*****.***
Home Phone Number
* *****' experience in customer service, administrative Willing to take on additional responsibilities and challenges Displays excellent time management with high attention to detail Works effectively as a team member
Acts as liaison between patient, family and physician Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Excellent computer skills - Microsoft Office products Jun 2022 - Aug
2022
MEDICAL BILLING
RXO2 OXYGEN & MEDICAL SRVICE
3570 N Dodge Blvd Tucson 85712, AZ, United States
Direct specified departments or units to prepare and ship orders to designated locations
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
Verify customer and order information for correctness, checking it against previously obtained information as necessary File copies of orders received, or post orders on records Nov 2019 - Jun
2022
Medical Billing Specialists
Allied Medcor Services
2100 N Wilmot Rd Ste 111 Tucson, AZ, United States Patient registration, insurance verification, processing requests for oxygen, medical equipment and supplies from physicians. Obtaining authorization for the requested supplies and equipment. Charge entry and payment posting.
LOURDES MARQUEZ
Medical Billing
Work Experience
Submitting electronic and paper bills for processing by insurance. Processing bills for patient and private pay customers. Reviewing denied claims and submitting appeals as needed. Nov 2013 - Jun
2019
Operational Accounting Analyst
Aetna
3535 E Valencia Rd 85706 Tucson, AZ, United States Confer with customers by telephone or in person to determine reasons for overdue payments.
Answer customer questions regarding problems with their accounts Record information about financial status of customers and status of collection efforts
Locate and monitor overdue accounts, using computers and a variety of automated systems
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
Documenting/Recording Information
Processing Information
Evaluating Information to Determine Compliance with Standards Experience with: Microsoft Word, Microsoft Outlook, Microsoft Excel, Healthcare common procedure coding system HCPCS, Spreadsheet software
May 2008 - Oct
2013
MEDICARE BILLER
EL RIO COMMUNITY HEALTH CENTER
839 W Congress 85745 TUCSON, AZ, United States
Medicare electronic billing,
Posting all Medicare payments and processing denied claims by resubmission of corrected claim or filing appeals. Resolve discrepancies in accounting records.
Verify accuracy of billing data and revise any error. Credentialing new physicians with Medicare, Ahcccs and Railroad Medicare.
Experience with: Microsoft Excel, Practice management software PMS, Medical billing software, Healthcare common procedure coding system HCPCS, Word processing software, Microsoft Outlook, Intuit QuickBooks, Medical procedure coding software, Medical condition coding software, Microsoft Windows, Desktop computers, Microsoft Word, 10-key calculators
Nov 2004 - Apr
2013
Account Follow-up Specialist
Arizona Oncology
Tucson, AZ, United States
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports Receive payments and post amounts paid to customer accounts Making Decisions and Solving Problems
Processing Information
Analyzing Data or Information
Experience with: Diagnostic and procedural coding software, Healthcare common procedure coding system HCPCS, Medical procedure coding software, Microsoft Excel, Microsoft Outlook, Microsoft Word Jun 2009 - Dec
2009
Vocational Certificate or Credential, Medical Insurance Coding Specialist/Coder.
Private Teacher
Tucson, AZ, United States
Education
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