Customer Service Health Technician
Resume:
SYREETA EARL
********.**@*****.***
Chicago, Il 60620
Contact
Hard worker experienced in problem-solving, customer service and time management. Aiming to expand and leverage my abilities for your company.
Career Objective
MENTAL HEALTH TECHNICIAN 2
SHAPIRO DEVELOPMENT CENTER — Kankakee, IL
Jan 2011 - Present
FLOOR MANAGER
AFFORD FURNITURE — Bradley, IL
Oct 2020 - Jul 2022
E x p e r i e n c e
Collaborated with and assisted doctors, psychologists and rehabilitation therapists in working with mentally ill, emotionally disturbed and developmentally disabled patients to treat, rehabilitate and return patients to community.
Provided nursing, psychiatric and personal care to mentally ill, emotionally disturbed and mentally retarded patients.
Trained new employees on procedures to follow with psychiatric patients. Encouraged patients to develop work skills and to participate in social, recreational and other therapeutic activities that enhanced interpersonal skills and develop social relationships. Performed intake of new patients to complete admission forms, to assess mental health status and to obtain mental health and treatment history.
Contacted patients' relatives to arrange family conferences. Escorted patients to medical appointments.
Performed routine and scheduled maintenance services. Responded quickly to meet customer needs and resolve problems. Observed and influenced patients' behavior by teaching, counseling and befriending. Aided patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean. Identified operational process inefficiencies to recommend necessary improvements. Addressed and resolved client or customer inquiries to foster superior standards of service. Led and directed team members on effective methods, operations and procedures Greeted customers and ascertained what each customer wanted and needed. Inventoried stock and requisitioned new inventory. Sold and arranged for delivery, insurance, financing and service contracts for merchandise. Maintained customer satisfaction by gathering actionable insights and offering solutions.
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WELDER
LENNOX INDUSTRIES — Stuttgart, AR
Jan 2009 - Jan 2011
Worked cross-functionally with sales staff to rectify customer service issues or address specific requests. Followed up with customers to drive satisfaction and gain service feedback. Examined workpieces for defects and measured workpieces with straightedges and templates to ensure conformance with specifications.
Measured and inspected finished workpieces and verified gaps and allowances for quality control. Detected faulty operation of equipment and defective materials and notified supervisors. Cleaned and organized work sites to reduce team hazards and boost productivity. Observed safety protocols and reported hazards to management. Analyzed project documentation to plan layout and assembly processes. HIGH SCHOOL DIPLOMA
May 95 SIMEON VOCATIONAL HIGH SCHOOL — Chicago, IL Education
S k i l l s
Excellent Customer Service Skills
Encouragement and Motivation
Safety Behaviors
Support Patients
Charting and Clinical Documentation
Patient Intervention
Certifications
CPR Certified
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