Customer Service
Resume:
SARAH E. GALLAGHER
PHILADELPHIA, PA *****
******************@*****.***
SUMMARY: A well-presented, articulate and sociable young person who is suited to being in any front-line role where she has to be an ambassador for a company. High-energy, with a basic knowledge of the Spanish language with over 14 years of experience focusing on promoting service in the hospitality industry. An exceptional scheduler and problem solver with expertise in time management, customer relationship management, negotiation, and sales. A forward-thinking leader seeking leverage background into a travel agent role within the travel/tourism industry.
CORE QUALIFICATIONS:
Up-selling strategies
Networking tactics
Training and development
Geographical knowledge
PROFESSSIONAL VALUE:
Excellent problem-solving skills, as well as initiative, resourcefulness and creativity
Demonstrated ability to use appropriate judgement and problem-solving skills to resolve issues/conflicts with travel arrangements/plans
Excellent customer service skills with ability to maintain a professional demeanor at all times
Strong verbal & written communication, organizational, and interpersonal skills
Good typing skills with a working knowledge of office equipment/PC software
Budget conscious
Intermediately skilled in international travel bookings and process
Outstanding attention to detail
EXPERIENCE:
FEBRUARY 2021 – CURRENT VIP Lead server
OCTOBER 2018 – CURRENT Bartender
South Bowl Philadelphia PA
MAY 2005 –OCTOBER 2019 General Manager/Assistant Buyer/Visual Manager
Dazar Inc. Cape May Court House, NJ
Supervisor of 15+ employees, covering scheduling, hiring/firing, ordering, and payroll.
Went to all relevant trade shows to choose merchandise for 4 separate concept boutiques.
Created all visual displays for 4 separate concept boutiques.
Designed all seasonal and promotional directives to highlight new products.
Analyzed trends and ensured availability of best-selling items.
Held the record for the highest grossing sales team for 4 years.
Introduced new marketing techniques and set up training guidelines for key staff members to implement new procedures.
APRIL 2011 – SEPT 2018 Secretary/Assistant
Law Offices of Scott Becker Pleasantville NJ
AUGUST 2010 – JUNE 2011 Store Manager/Buyer/Visual Merchandiser
KalaColi Honolulu, HI
Supervisor of 4+ employees covering scheduling, hiring firing, ordering and payroll.
Motivated a commission driven sales team and encouraged highly aggressive and suggestive sales techniques.
Increased sales by 27% via community outreach and display renovations.
Designed, organized and delegated all aspects of daily floor sets
Passport and visa procedures
Administrative assistance
Conflict resolution
Contact this candidate