Customer Service Managet

Vickie Savage

**** **** *** **.

Wilmington DE **805

P: 302-***-****

C: 856-***-****

E: ************@*****.***

Objective

To secure a challenging position where I can demonstrate my leadership skills while helping the company to continue to grow. To succeed at improving the experience of the customer, while sharing my enthusiasm for the corporate beliefs and values I am tasked with

Education

High School Diploma: June 1988 Baker High School, Baldwinsville NY

McLane Leadership School: Temple Tx 1997

Dale Carnegie Leadership: Paulsboro NJ 2006

Dale Carnegie Public Speaking: Paulsboro NJ 2007

Associates of Arts in Business: Axia University, Phoenix AZ 2008

Situational Leadership II: Houston TX 2009

American Management Association, Successfully Managing People: Orlando FL 2010

Bachelor of Science in Business Marketing: University of Phoenix, Phoenix, AZ 2011

Work experience

August 2016 -Current Carney’s Point, NJ

Customer Service Manager, McLane New Jersey

Owner/creator of standard operating processes within department

Contribute to weekly meetings with customer’s Supply Chain department, identifying upcoming needs and discuss how we can supply premier service allowing the customer to meet their goals

Collaborated with Corporate contacts, customer’s senior management teams and internal management team in the implementation of new delivery programs, devices, and system upgrades.

Produce data files to Senior Management, Customer and internal peers for accuracy on item setup, delivery schedules, credit approvals and customer resets.

Set up of new customers, assign delivery schedule, and optimize available cube/weight per delivery to provide efficient and cost-effective saving strategies

Oversee Customer’s internal communication database; resolve all tickets entered and maintain an average response time of 24 hours or less

Attend weekly Customer’s category manager meetings; setting goals for expected fulfillment of product to the DC and order fulfillment to stores, review new items and expectation on shelf stable food items, provide feedback on short-notice needs of customer so company can hit their requests

Review on hand inventory versus slow moving items for disposition and removal from plan-o-grams

Oversee donation process for food products to local charities

Initiated flexibility to assist with any immediate account coverage among the team

Work experience

November 2004-August 2016

Carney’s Point, NJ

Customer Service Supervisor, McLane New Jersey

Work extensively with Customer Service team to adopt best practices of company and instill these within the Standard Operating Procedures for a 3PL division.

Work as the primary point of contact for our customer totaling over $100M in annual sales

Responding to emails promptly and accurately, while managing inventory on critical and time sensitive product

Collaborate with support teams to identify and improve current team development

Lead weekly Customer touch base calls that include internal partners and Customer representatives

Assisted with systems testing during Cordis acquisition

Implemented new and updated processes to fit with Cordis business segment

Achievements

Achieved 30-year anniversary with current employer

Children’s Miracle Network Hospitals charity fundraising committee sponsor for the McLane divisions in New Jersey

Relocated to support, staff and teach new hires for the McLane New Jersey division in 2004

Awarded Teammate of the Year 1997

Awarded multiple Teammate of the Month 1991-2004

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