Customer Service Assistant Controller

Shirlee J. Hallman

**** ********* **. ********, ** 80513 515-***-**** *********@*****.***

Highly accomplished, results-driven professional with over 25 years of experience providing strategic, business, financial, and operating leadership in senior financial positions. Strong experience leading corporate operations for a variety of industries, including. Special expertise in general management, sales, supply chain economics, logistics, and financial management. Consistent history of increasing profitability while improving operating performance. Serve as a change agent, resulting in sustainable revenue generation and cost containment strategies.

Executive Leadership Competencies:

Business Development · Change Management · Process Optimization · Strategic Planning · Negotiations

Talent Acquisition · P&L Management · Organizational Effectiveness · Business Planning

Strategic Turnarounds · Mergers & Acquisitions · Relationship Management · Corporate Governance

Professional Experience

SELF-EMPLOYED, Berthoud, CO. (2019-Current)

Business Owner, Screen-printing Clothing Business

Promoted products, built email list, social media promotion, sales, taxes, sales tax, federal taxes.

Built company up to over 200k in gross sales

Provided exceptional customer service through answering inquires by phone and email, assisting clients in placing their orders and soliciting payment for completed jobs.

Opened and closed the print shop daily as well as maintained regular shop operations such as checking in deliveries, maintenance of machines, coating, burning and reclaiming screens, and delivery of special orders, bank account reconciliation, deposits, and all business operations.

Utilized extensive technical and mechanical skills by operating complex machinery like one, four, and six color manual presses, Insta 715 Heat seal press, Hotronix-Heat seal press, Hotronix-Thermal Transfer hat press, Amerigraph Exposure Unit, National Exposure Unit, Husky1750 power washer, HD 1600 power washer, and Baldor Power washer.

Adept at listening to client requests and creating corresponding artwork to meet customer specifications.

Employed creative and technical skills in using graphic design programs such as Corel-Draw to create innovative and cutting-edge artwork.

Proficient in ensuring quality control, inventory control, and the distribution of goods by quantity, color, and size and mixing various ink colors and tints for specific print jobs.

Do all federal and state taxes and tax returns.

IWIRELESS, Urbandale, IA

Regulatory Affairs Director (2010-2018)

Promoted within first year of employment because of exceptional performance and exceeding expectations.

Regulatory compliance to ensure that company is compliant with all Federal Communication Commission, GAAP, and other relevant rules and regulations and ensures timely filings and reporting in all areas.

Review internal procedures and guidelines, identifying and pursuing opportunities for business improvement.

Maintain updated knowledge of tax laws, making necessary adjustments to ensure regulatory compliance across all operations, including monthly, quarterly, annual sales, use, property tax, and all Federal Communication Commission (FCC) and USAC, resulting in 100% on time filings and elimination of penalties.

Collaborate with financial team to complete annual financial audit and budget processing with data analysis and forecasting.

Orchestrate company wide fleet vehicle and insurance program, developing and enforcing policies and procedures.

Directly report to the Chief Financial Officer (CFO) on internal controls, external compliance, systems, and processes, providing recommendations to maximize efficiency and improve organization.

Audit compliance to ensure company’s systems are maintained for external audit ease.

Accelerate the month-end closing process, resulting in developing timely and accurate financial reports for presentation to the CFO and Board of Directors.

Deliver improvements in the efficiency and cost of supply ordering, maintaining spending at 15% below allocated budget.

Senior Financial Analyst (2010)

Reviewed and analyzed income statement and balance sheets for monthly variances, adjusting as needed.

Incorporated financial and accounting concepts for financial planning, gathering information to update the financial forecasting model with actual data.

Completed pre-close flash and close requirements within strict reporting deadlines.

Created and updated FRx, Business Objects, and Smartlist Reports, filing information to be easily acquired by all teams within the organization.

SPARKPLUG COMMUNICATIONS, INC., Urbandale, IA

Assistant CONTROLLER (2009-2010)

Directly assisted the CFO with monthly end closing needs and audit preparation, development of financial statements, and review of new acquisitions.

Completed general ledger functions, intercompany transactions, and account analysis, in addition to maintaining bank accounts to avoid disruptions to operations.

Reviewed inventory levels, making necessary purchases, as well as creating consumption reports.

Maintained fixed asset schedules and straight-line lease schedules.

Led complete organizational rebuild, including new Managing Director-Europe, VP of Global Sales and Cultivated open communication channels with management, to deliver month end close and consolidation reports, cash forecasts, monitoring general ledger transactions, and account reconciliations for use in key business decision making.

LONG LINES, LLC. /CELLULAR ONE, Sergeant Bluff, IA

Controller/Purchasing Manager (1999-2009)

Developed accounting and financial management reports to analyze costs, trends, and future revenue, reporting findings to the CFO for use in key business decision making, resulting in increased growth levels for the organization.

Create an inventory tracking system that integrates the current system, resulting in reduced inventory variance of 10% over a two-year period.

Serve as a key leader in the transition process following a major acquisition and merger, ensuring flawless transition to new billing, accounting, and inventory systems.

Drafted and administered accounting policies, procedures, and practices, as well as managing all accounting and financial functions fro the organization, including accounts receivable and payable, account reconciliation, cash management, and financial statements.

Completed inventory of 12 retail locations and corporate house inventory, resulting in reduced loss and waste.

Prepared budget and financial forecasts.

Revitalized all retail computer programs to include cash and inventory controls, resulting in more accurate sales reporting and inventory levels.

Reported all operating results in a timely and accurate manner.

Education

Bachelor of Science in Business Administration & Accounting, University of Phoenix

Studies in Advanced Accounting, Spencer College, Spencer, IA

Professional Affiliations & Community Service

Member, Telecom Executive Business Network

Member, Accounting & Finance Professionals

Member, Emerging Markets Private Banking

Volunteer, Nursery, Mercy West Hospital

Volunteer, Thanksgiving Dinner, Sacred Heart Church

Volunteer, A Precious Child, Denver

Contact this candidate