Customer Service Beverage Director
Resume:
Ewa Milkowska- McCarty
Food and Beverage Professional
Dania Beach, FL 33004
************@*****.***
MANAGER OF THE YEAR
Crowne Plaza Resort 2020
Authorized to work in the US for any employer
Work Experience
Assistant Outlet Manager
Margaritaville Hollywood Beach Resort - Hollywood, FL May 2022 to Present
Assist Outlet General Manager with daily operations. Opening and/or closing. Responsibilities:
Supports servers, bartenders, food runners, bussers Payroll, inventory, Attendance, Disciplinary Actions Solving Guest complains and concerns
Assistant F&B Director, Banquet Manager, Restaurant/ Bar Manager Crowne Plaza Resort Asheville - Asheville, NC
January 2018 to May 2022
Overseen all aspects of resort's FOH Operations, which included: banquet department (12 event spaces
- the biggest space could sit 1100 guests) resort restaurant and lobby lounge/bar in a busy convention hotel. Tasks: payroll, hiring, training, billing, inventory, budgeting, ordering, P&L, AV, scheduling, HR. Micros proficient
Created new, guest oriented F&B culture, SOP and Standards. Developed Restaurant Managers, Supervisors, Banquet Captains, Servers, Bartenders. Food & Beverage Director/ Bartender /Server
Holiday Inn & Suites, Asheville
2014 to 2018
Made sure that Food & Beverage department ran smoothly. Hired, trained new employees. Weekly ordered of food and alcohol. Complied with Health Department requirements and IHG standards. Provided customer service - bartending and serving shift as a part of responsibilities. Mixed alcoholic beverages. Developed seasonal and holiday cocktails. Fluent MICROS operation. Set up banquet spaces. Served and supervised events.
Senior Shift Supervisor/Barista/Server/Bartender/Trainer The Paradies Shops
2011 to 2015
Assisted with opening the location. Created training manual for baristas. Made sure that the restaurant, gift shops and coffee bar operations run smoothly on daily basis. Provided customer service. Solved complaints. Helped with cash register problems. Solved MICROS issues. Covered for associates brakes. Stocked, prepared for yearly inventory. Helped in every area of the restaurant and outlets wherever needed. Developed coffee and coffee drinks recipes. Created closing and opening duties for Retail outlets, F&B outlets and restaurant. Deposited money. Counted safe daily. Bookkeeping. Safety coordinator. Closed or opened the outlets and the main restaurant in timely manner. Server/bartender or barista when needed. Responsible for the operation during the management absence. Co-owner/academic coordinator/ teacher of English
Simply Love English Center, Simply Love Child Care Center - Penang, MY 2007 to 2010
Preschool teacher to children 2-6 years old. Teacher of English as a foreign language to children and adults, coordinated work of other teachers, prepared lesson plans for other teachers to follow. Provided customer service, collected fees. Organized school's events. Bookkeeping. Marketing. Developed curriculum.
Server
Shangri-La Hotel - Hong Kong, HK
2005 to 2007
Provided service in an upscale restaurant
Server/Bartender/Hostess/Trainer/Assistant Food and Beverage Director Grand Hotel - Lodz, Poland
1995 to 2002
Provided service in a fine dining restaurant. Trained new employees. Responsible for food presentation and customer service standards. Implemented in daily basis company culture and fine dining guidance. Ordered alcoholic and nonalcoholic beverages. Payroll, hiring. Oversaw special events and banquets.
Server/Hostess/Bartender
Restaurant 'Paradiso', Lodz - PL
1991 to 1995
Provided service in a casual dining restaurant. Bartender and Hostess if needed. Education
Diploma in Cooking and Catering
Stratford Career Institute
2021
Diploma in Nutrition, Diet and Health Science
Ashworth College
2010 to 2020
Certificate
Professional Bartending School
2015
Associate in Accounting
ASHWORTH COLLEGE
2015
Diploma in Teaching Children English
Global TESOL College
2007 to 2008
Bachelor Degree in Early Childhood Education
University of Warsaw
1993 to 1996
Skills
• Scheduling (7 years)
• training (10+ years)
• Inventory (9 years)
• Operations (10+ years)
• Payroll (7 years)
• Microsoft Word (10+ years)
• Word (10+ years)
• Inventory Management (7 years)
• Team Building (7 years)
• retail sales (4 years)
• Food Service (10+ years)
• Retail Management
• Adult language education (6 years)
• Restaurant management (10+ years)
• Micros POS (10+ years)
• Curriculum development (8 years)
• Upselling
• Events management (8 years)
• Hotel experience (10+ years)
• Catering (7 years)
• Management (10+ years)
• Profit & loss (4 years)
• Banquet experience (9 years)
• POS (10+ years)
• Teaching (6 years)
• Coffee experience (5 years)
• Classroom management (6 years)
• Event planning (4 years)
• Guest services (10+ years)
• Bartending (8 years)
• Budgeting (3 years)
• Serving Experience (10+ years)
• Host/Hostess (10+ years)
• Leadership (10+ years)
• Cash Handling (10+ years)
• Kitchen Management Experience
• Restaurant Experience (10+ years)
• Cooking (1 year)
• Barista Experience (10+ years)
• Merchandising
• Microsoft Office (10+ years)
• Human Resources (5 years)
• English (10+ years)
• Cleaning Experience (10+ years)
• QuickBooks (2 years)
• Supervising experience (10+ years)
• Administrative experience (5 years)
• Forecasting (5 years)
• Vendor management
• Customer service
• Google Docs
• Sales
• Analysis skills
• Social media management
• Conflict management
• Cost control
Languages
• Polish - Expert
Awards
Manager of the Year
January 2021
Manager of the Year for Crowne Plaza Resort for 2020 year Certifications and Licenses
TIPS Certified
September 2020
Food Handler Certification
ServSafe
Additional Information
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