Ewa Milkowska- McCarty

Food and Beverage Professional

Dania Beach, FL 33004

advn0f@r.postjobfree.com

+1-828-***-****

MANAGER OF THE YEAR

Crowne Plaza Resort 2020

Authorized to work in the US for any employer

Work Experience

Assistant Outlet Manager

Margaritaville Hollywood Beach Resort - Hollywood, FL May 2022 to Present

Assist Outlet General Manager with daily operations. Opening and/or closing. Responsibilities:

Supports servers, bartenders, food runners, bussers Payroll, inventory, Attendance, Disciplinary Actions Solving Guest complains and concerns

Assistant F&B Director, Banquet Manager, Restaurant/ Bar Manager Crowne Plaza Resort Asheville - Asheville, NC

January 2018 to May 2022

Overseen all aspects of resort's FOH Operations, which included: banquet department (12 event spaces

- the biggest space could sit 1100 guests) resort restaurant and lobby lounge/bar in a busy convention hotel. Tasks: payroll, hiring, training, billing, inventory, budgeting, ordering, P&L, AV, scheduling, HR. Micros proficient

Created new, guest oriented F&B culture, SOP and Standards. Developed Restaurant Managers, Supervisors, Banquet Captains, Servers, Bartenders. Food & Beverage Director/ Bartender /Server

Holiday Inn & Suites, Asheville

2014 to 2018

Made sure that Food & Beverage department ran smoothly. Hired, trained new employees. Weekly ordered of food and alcohol. Complied with Health Department requirements and IHG standards. Provided customer service - bartending and serving shift as a part of responsibilities. Mixed alcoholic beverages. Developed seasonal and holiday cocktails. Fluent MICROS operation. Set up banquet spaces. Served and supervised events.

Senior Shift Supervisor/Barista/Server/Bartender/Trainer The Paradies Shops

2011 to 2015

Assisted with opening the location. Created training manual for baristas. Made sure that the restaurant, gift shops and coffee bar operations run smoothly on daily basis. Provided customer service. Solved complaints. Helped with cash register problems. Solved MICROS issues. Covered for associates brakes. Stocked, prepared for yearly inventory. Helped in every area of the restaurant and outlets wherever needed. Developed coffee and coffee drinks recipes. Created closing and opening duties for Retail outlets, F&B outlets and restaurant. Deposited money. Counted safe daily. Bookkeeping. Safety coordinator. Closed or opened the outlets and the main restaurant in timely manner. Server/bartender or barista when needed. Responsible for the operation during the management absence. Co-owner/academic coordinator/ teacher of English

Simply Love English Center, Simply Love Child Care Center - Penang, MY 2007 to 2010

Preschool teacher to children 2-6 years old. Teacher of English as a foreign language to children and adults, coordinated work of other teachers, prepared lesson plans for other teachers to follow. Provided customer service, collected fees. Organized school's events. Bookkeeping. Marketing. Developed curriculum.

Server

Shangri-La Hotel - Hong Kong, HK

2005 to 2007

Provided service in an upscale restaurant

Server/Bartender/Hostess/Trainer/Assistant Food and Beverage Director Grand Hotel - Lodz, Poland

1995 to 2002

Provided service in a fine dining restaurant. Trained new employees. Responsible for food presentation and customer service standards. Implemented in daily basis company culture and fine dining guidance. Ordered alcoholic and nonalcoholic beverages. Payroll, hiring. Oversaw special events and banquets.

Server/Hostess/Bartender

Restaurant 'Paradiso', Lodz - PL

1991 to 1995

Provided service in a casual dining restaurant. Bartender and Hostess if needed. Education

Diploma in Cooking and Catering

Stratford Career Institute

2021

Diploma in Nutrition, Diet and Health Science

Ashworth College

2010 to 2020

Certificate

Professional Bartending School

2015

Associate in Accounting

ASHWORTH COLLEGE

2015

Diploma in Teaching Children English

Global TESOL College

2007 to 2008

Bachelor Degree in Early Childhood Education

University of Warsaw

1993 to 1996

Skills

• Scheduling (7 years)

• training (10+ years)

• Inventory (9 years)

• Operations (10+ years)

• Payroll (7 years)

• Microsoft Word (10+ years)

• Word (10+ years)

• Inventory Management (7 years)

• Team Building (7 years)

• retail sales (4 years)

• Food Service (10+ years)

• Retail Management

• Adult language education (6 years)

• Restaurant management (10+ years)

• Micros POS (10+ years)

• Curriculum development (8 years)

• Upselling

• Events management (8 years)

• Hotel experience (10+ years)

• Catering (7 years)

• Management (10+ years)

• Profit & loss (4 years)

• Banquet experience (9 years)

• POS (10+ years)

• Teaching (6 years)

• Coffee experience (5 years)

• Classroom management (6 years)

• Event planning (4 years)

• Guest services (10+ years)

• Bartending (8 years)

• Budgeting (3 years)

• Serving Experience (10+ years)

• Host/Hostess (10+ years)

• Leadership (10+ years)

• Cash Handling (10+ years)

• Kitchen Management Experience

• Restaurant Experience (10+ years)

• Cooking (1 year)

• Barista Experience (10+ years)

• Merchandising

• Microsoft Office (10+ years)

• Human Resources (5 years)

• English (10+ years)

• Cleaning Experience (10+ years)

• QuickBooks (2 years)

• Supervising experience (10+ years)

• Administrative experience (5 years)

• Forecasting (5 years)

• Vendor management

• Customer service

• Google Docs

• Sales

• Analysis skills

• Social media management

• Conflict management

• Cost control

Languages

• Polish - Expert

Awards

Manager of the Year

January 2021

Manager of the Year for Crowne Plaza Resort for 2020 year Certifications and Licenses

TIPS Certified

September 2020

Food Handler Certification

ServSafe

Additional Information

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