Data Entry Customer Service
Resume:
Nadia Berry
Experienced Customer Solutions Supervisor
Statesville, NC 28677
****************@*****.***
Experienced customer service associate with over 13 years of experience in Customer Service and 5 years of supervisor experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Helpful while being courteous. Enthusiastic customer solutions representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multitasking, Data Entry, Answering Service, Customer Services and supervisor skillset. Motivated to learn, grow and excel in any position given. Authorized to work in the US for any employer
Work Experience
Dealer Project Specialist
KEWAUNEE SCIENTIFIC CORPORATION - Statesville, NC
June 2022 to February 2023
Handling different task such as updating smart sheets to ensure correct information can be viewed at all times. Also handling engineering drawings sending and getting approvals from the dealer to our team to ensure correct items were made . Taking care of Bill & holds for dealer for accounting monthly. Taking pictures of finished projects and sending to customer to ensure customer satisfaction. Sending emails to dealer and in-house to provide updates or information needed. Using communication via phone, email, or teams to work through any issues. Problem solving effectively. Customer Solutions Supervisor
POWERHOME SOLAR - Mooresville, NC
May 2021 to May 2022
Performing call audits to ensure associates are hitting their required kpi and at best Performance levels . Coaching associates on what to do and what not to do on calls, notations, and cases. Running stats and preforming case management to make sure customers get the white glove customer service experience on every case and call from each associate. Focusing on time management and making sure associates are understanding how to use time wisely and efficiently. Multitasking while watching que times . Taking escalated calls from associates and deescalating customers while finding solutions for the customer. Customer Solutions Associate
Powerhome Solar - Mooresville, NC
May 2021 to November 2021
Investing time in satisfaction of customer, multitasking solving any issue the customer may have. Deligating between task, using the phone, and computer and other resources to find any resolution to make customer happy. Problem solving, typing,emailing, faxing, and performing time management follow up skills. Telephone etiquette and professionalism. Remaining calm in escalated situations with customer.
Special Services Representative
Security Central Inc - Statesville, NC
October 2008 to January 2021
• Investigated and resolved customer complaints to foster satisfaction
• Evaluated quality problems and performed Service to identify and resolve issues
• Worked with Customers to resolve technical problems, improve operations and provide exceptional customer service
• Relayed latest information to first responders via electronic means, telephone calls and radio responses
• Routed calls to police, fire and ambulance service to meet individual call needs
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
• Answered calls from automatic routing system and took basic information from callers
• Responded to all customer inquiries thoroughly and professionally
• Answered customer telephone calls promptly to avoid on-hold wait times
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Ged
Mitchell Community College - Statesville, NC
2002
Skills
• Research and due diligence
• Data entry experience (10+ years)
• Budgeting
• Customer Service Experience (10+ years)
• Issue resolution
• Complaint resolution
• Quick learner
• Creative problem solving
• Professional telephone demeanor
• Good listening skills
• Telephone operation
• Research abilities
• Professional communication
• Computer Literacy
• Customer-oriented
• Detail-oriented
• Reporting
• Confidentiality
• Self Motivated
• Customer Care
• Call Center experience (10+ years)
• Customer Support
• Administrative Experience
• Analytical
• Typing
• Microsoft Word
• Microsoft Outlook
• Front Desk
• Multi-line Phone Systems
• Computer Skills
• Data entry
• Conflict management
• Hospitality
• Time management
• Analysis skills
• Supervising experience
• Communication Skills
• Microsoft Excel
• Data analysis skills
• Microsoft Office
• Phone Etiquette
• English
• Dispatching (10+ years)
• Problem-solving
• Reliability
• Flexibility
• Team Work
• Customer service
• Windows
• Salesforce
• Account management
• Case Management
Awards
Customer Solutions Associate of the month
January 2022
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