Center Agent Call

THEODORE WILLIAMS

+1-225-***-****

**********@*****.***

Professional Summary

Enrolled as a Cybersecurity student, pursuing a bachelor’s degree at Full Sail University, and seeking an entry-level position to obtain on-the-job skills that will enhance skills learned from an undergraduate program. I also have a background in customer relations.

Professional Experience

Wipro - 08/22- still working

I provide technical support to users by researching and answering questions,

troubleshooting problems and maintaining and LAN performance.

Affordable Smile – 03/13– 11/19

Impressions or molds of patient’s teeth

Used computer aid manufacturing software, 3 shape and Delfin dental. I also installed new computers and other new devices. Troubleshooting problems and maintaining systems.

Top Notch Global Enterprise/ Comcast – 11/19 – 04/22

Call Center Agent

•Promoted Comcast products and services.

•Made recommendations regarding customer care.

•Addressed customer Inquiries via telephone or email.

•Troubleshooting problems and maintaining there systems.

Education

Bachelor of Science: Cybersecurity – 11/2021 – 11/2023 /Full Sail University, Fla.

Diploma: PC Desktop Support – 12/2008 – 07/2009 / Baton Rouge School of Computers, La.

Certifications

Project Management Foundations: Small Project

Skills

•Spreadsheets (Excel)

•Data Processing

•Operating Systems (DOS, Windows, UNIX)

•Data Processing

•Micro peripheral

•PowerPoint

•Managing Networking

•Word Processing (Microsoft word)

•Service-focused

Contact this candidate