Customer Service Senior Administrator
Resume:
Experienced in administration and customer service activities for a diverse range of clientele with
10years+ of experience in sales, marketing, presentation, date analyzing, and problem solving in customer issue in an excellent level, within the timeline given. AREAS OF EXPERTISE / SKILLS
WORKING EXPERIENCE
CUSTOMER SERVICE EXECUTIVE
OCBC BANK MALAYSIA
(08/2022 – present)
Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customers on products and services.
Respond to customers’ queries and concerns with the aim of achieving first-call resolution. Follow up promptly with customers to resolve issues. Provide customers’ feedback to respective business partners to improve customer experience Introduce and educate customers on the self-service/automated banking channels. Perform after-call administration work.
Use customer service and sales skills to optimize customer satisfaction with each customer contact Maximize opportunities to deepen customer relationships via upsell or cross-sell appropriate products and services.
Handle other tasks given by the department manager in a timely manner. Prepare reports and update the department manager from time to time. Thilagavathial Muniandy
******************@*****.***
linkedin.com/in/thilagavathial-muniandy-4219b3166
Bandar Seremban, Negeri Sembilan, Malaysia
Organized data maintenance &
filing system
Administration
Marketing & Sales
Customer Service
Internal Trainer
Written & Verbal Presentation
Achievements / Tasks
ADMINISTRATIVE CLERK
ALL ASIA WORLDWIDE
(06/2021 – 07/2022)
Process customer’s orders/inquiries timely and accurately. Ensure customer’s orders are correctly & timely updated in the system. Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.
Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters.
Handle shipping documentation (import/export / BL / documentation) Ensure compliance with the customer’s Standard Operating Procedure. Communicate discrepancies/issues to the team supervisor/manager when necessary. Maintain office document's confidentiality.
Handle other tasks given by the team manager in timely manner. CUSTOMER SERVICE SPECIALIST
HSBC ELECTRONIC SERVICE SPECIALIST
(11/2019 – 04/2021)
To perform outbound Telemarketing by cross selling to existing customers various Financial Products over the phone.
To meet minimum standard (Quarterly Commission is payable) to contribute to the overall business performances.
Cross sell of bank related products based on customer’s need. To ensure high service standards by making sure all presentation to customers are in accordance to given product guide.
To ensure that the sales submission has zero defects and with clear acceptance as per the customer’s request
To maintain HSBC internal control standards and awareness of operational risk and minimize the likelihood of it occurring.
Update the department manager on work progress daily. Handle other tasks given by the team manager in timely manner. CUSTOMER CARE ANALYST
DELL TECHNOLOGIES
(11/2016 – 08/2019)
Enter and document orders, complaints, and customer interactions. Analyze customer service data to identify trends and potential opportunities. Troubleshoot customer problems, explain safety procedures, and recommend maintenance. Responsible for end to end solutions for post-sales service to customers. Review and distribute cross functional information. Directs customer calls to the proper location and department. Provides options for those customers who want to return Dell products. Negotiates with customer using various tools and techniques provided by Dell. Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services.
Review and distribute cross functional information. Achievements / Tasks
Achievements / Tasks
Achievements / Tasks
EDUCATION & TRAINING CERTIFICATIONS
TECHNICAL SKILLS
Data analysis
Microsoft Office
Information Technology
DATA Management
LANGUAGES (Verbal & Written)
ENGLISH
TAMIL
MALAY
INTEREST
Arts / Drawing Learning new languages Reading Novels REFERENCES
Ms Usha Devi
Royal Bank of Canada, Malaysia
Senior Administrator
DIPLOMA in IT PROGRAMMING
UNGKU OMAR POLYTECHNIC
(2009 – 2011)
v v v
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