Clarence Paul Punay

Profile

• Hardworking Customer Service Representative with experience

working with the international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

• Versatile Operations Assistant handles all types of tasks with an efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing, and producing detailed reports.

• Motivated Warehouse Clerk with a strong background in hands-on warehouse operations. Successful in processing outbound shipments, inspecting orders, and documenting inventory movements. Proven history of consistently prioritizing safety by wearing protective gear and following company procedures.

Employment History

Customer Service Representative at Alorica, DAVAO CITY Sep, 2020 - May, 2021

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Responded to customer requests for products, services, and company information.

• Entered customer interaction details in the System to track requests, document problems, and record solutions offered.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Consulted with outside parties to resolve discrepancies and create effective solutions.

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. May, 2021 - May, 2021

Operations Assistant at Sm Lifestyle Inc., DAVAO CITY Mar, 2020 - Jul, 2020

• Utilized SAP regularly to complete job tasks, developing advanced proficiency.

• Built and maintained relationships with affluent Crews and Staff.

• Assisted Operations Supervisor with the planning of routine operations and special Task

Details

095********

advmud@r.postjobfree.com

Skills

Warehouse Management

Warehouse flow

Warehouse operations knowledge

Customer support and assistance

Office operations

Complaint resolution

Service standard compliance

Good listening skills

Technical Support

Professional telephone demeanor

Document management

Good listening skills

Languages

Filipino

English

Hobbies

Basketball

Cooking

Reading

Watching Western Movies

• Solved problems timely and effectively, ensuring customer satisfaction.

• Assisted with day-to-day operations of the facility, including scheduling and customer service.

• Educated staff on organizational mission and goals to help employees achieve success.

• Tracked and analyzed reports to determine needed improvements.

• Frequently inspected production area to verify all the Products and If all the equipment was operating properly.

Warehouse Checker/Clerk at Coca-Cola Beverages Philippines Inc., DAVAO CITY

Aug, 2019 - Dec, 2019

• Collaborated with site staff to resolve issues in productivity and workplace functionality.

• Audited product inventories to assure warehouse compliance.

• Adhered to company regulations regarding workplace safety and employee health.

• Used SAP to complete reports and prepare metrics for executive management.

• Reported discrepancies and shortages to Warehouse Head to help keep the line on track.

• Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.

• Developed and maintained courteous and effective working relationships.

• Actively listen to customers' requests, confirming full understanding before addressing concerns.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Monitored all company inventory to ensure stock levels and databases were updated.

Education

Magallanes Elementary School, DAVAO CITY

Jun, 2005 - Mar, 2011

Primary

Assumption College Of Davao, DAVAO CITY

Jun, 2011 - Mar, 2015

Secondary

Bachelor Of Science In Customs Administration at Holy Cross Of Davao College, DAVAO CITY

Jun, 2015 - Apr, 2019

Tertiary

References

MAKI CANONINIO from Flatworld Solutions

+63-975*******

CARLO JHAY E. MARQUEZ from Telepeformance

+63-995*******

ROCHELLE ANN T. MORATA from Kudos Trucking Corporation Container Terminal

+63-977*******

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