MARLENE

LOANZON

advmu3@r.postjobfree.com

304-***-****

Martinsburg, WV 25403

Experienced Physician Practice Coordinator successful at handling patient relations for 3-physician practice providers, Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging referrals to hospitals and specialty practices to extend patient care reach. Good communication and interpersonal skills capable of maintaining strong relationships. Strong organizational and multi-tasking skills; excellent analytical and problem solving abilities, team management and leadership skills. PROFESSIONAL SUMMARY

Valley Health-Winchester Medical Center - Physician Practice Coordinator

Martinsburg • 01/2017 - Current

Valley Health-Winchester Medical Center - Medical

Referral Specialist

Martinsburg • 01/2017 - Current

WORK HISTORY

Assessed processes and procedures, complying with OSHA and HIPAA regulations.

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Developed close working relationships with front office and back office staff.

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Addressed and remedied all patient or team member

issues.

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Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

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Consulted with healthcare professionals on business decisions.

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Worked with medical insurance companies and medical specialists to obtain prior authorization for imaging tests and medical procedures.

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Scheduled appointments with specialists on behalf of clients.

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Verified insurance benefits and eligibility for imaging test and medical procedures before referring clients.

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• Built professional relationships with service providers. SKILLS

• Quality Patient Care

• Direct Patient Care

• Managing Medical Practices

• Managing Files and Records

• Budget Oversight

• Resource Management

• Electronic Health Records

• Management

St. Paul University

Quezon City, Philippines •

03/1980

Bachelor of Arts: Business

Economics

EDUCATION

Eastridge Health System / Public Partneship For WV - Caregiver, Special Needs

Charleston, WV • 01/2016 - Current

Cherry B. Lobaton, Inc. - Medical Receptionist / Referral Specialist

Martinsburg, WV • 09/2004 - 12/2016

Assisted clients in locating resources that accepted various insurances.

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Followed up with clients and specialists to inquire about experience and collect reports.

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• Notified and reminded clients of appointments.

Coordinated with medical staff and patients to find cost-effective options for services.

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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

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Built strong relationships with clients to deliver emotional support and companionship.

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Worked with doctors and insurance companies to obtain prior authorization for imaging test and surgical

procedures.

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Scheduled appointments with specialists on behalf of clients.

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Verified insurance benefits and eligibility for imaging test and surgical procedures before referring clients.

•

• Built professional relationships with service providers.

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