Practice Coordinator / Referral Specialist Medical Receptionist
Resume:
MARLENE
LOANZON
**********@*****.***
Martinsburg, WV 25403
Experienced Physician Practice Coordinator successful at handling patient relations for 3-physician practice providers, Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging referrals to hospitals and specialty practices to extend patient care reach. Good communication and interpersonal skills capable of maintaining strong relationships. Strong organizational and multi-tasking skills; excellent analytical and problem solving abilities, team management and leadership skills. PROFESSIONAL SUMMARY
Valley Health-Winchester Medical Center - Physician Practice Coordinator
Martinsburg • 01/2017 - Current
Valley Health-Winchester Medical Center - Medical
Referral Specialist
Martinsburg • 01/2017 - Current
WORK HISTORY
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
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Developed close working relationships with front office and back office staff.
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Addressed and remedied all patient or team member
issues.
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Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
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Consulted with healthcare professionals on business decisions.
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Worked with medical insurance companies and medical specialists to obtain prior authorization for imaging tests and medical procedures.
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Scheduled appointments with specialists on behalf of clients.
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Verified insurance benefits and eligibility for imaging test and medical procedures before referring clients.
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• Built professional relationships with service providers. SKILLS
• Quality Patient Care
• Direct Patient Care
• Managing Medical Practices
• Managing Files and Records
• Budget Oversight
• Resource Management
• Electronic Health Records
• Management
St. Paul University
Quezon City, Philippines •
03/1980
Bachelor of Arts: Business
Economics
EDUCATION
Eastridge Health System / Public Partneship For WV - Caregiver, Special Needs
Charleston, WV • 01/2016 - Current
Cherry B. Lobaton, Inc. - Medical Receptionist / Referral Specialist
Martinsburg, WV • 09/2004 - 12/2016
Assisted clients in locating resources that accepted various insurances.
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Followed up with clients and specialists to inquire about experience and collect reports.
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• Notified and reminded clients of appointments.
Coordinated with medical staff and patients to find cost-effective options for services.
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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
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Built strong relationships with clients to deliver emotional support and companionship.
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Worked with doctors and insurance companies to obtain prior authorization for imaging test and surgical
procedures.
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Scheduled appointments with specialists on behalf of clients.
•
Verified insurance benefits and eligibility for imaging test and surgical procedures before referring clients.
•
• Built professional relationships with service providers.
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