Francine Leonard

Administrative Support with Human Resources Experience

Nashville, NC 27856 advmu2@r.postjobfree.com 1-252-***-****

Highly enthusiastic property manager and customer service professional with years of client interface experience. I work well within team settings in addition to Accounts Receivables and payables, along with data entry, 10-key, proficient in computer Microsoft programs, experience in Mediation a employee relations, internal investigations, employment law, domestic violence training, harassment law are a few of the multiple skills that will be assets to any organizations. I have over five years of Human resource experience combined.

Work Experience

Property Manager

Housing Resource Management - Nashville, NC

September 2021 to Present

Responsible for all office management for daily support of a 50 unit LITC, a low income and tax credit property.

I collect all rents and fees monthly, balance AR accounts for property, supervise maintenance personnel, provide work orders, process applications for waiting list, correspondence for the site, applicant notification letters, and corporate responses.

Maintain 100 percent tenancy.

Property Manger

Evergreen Construction Company - Louisburg, NC March 2020 to September 2021

Responsible for all office management for daily support of a 40 unit rural development and low income.

collect all rents and fees monthly, balance AR accounts for property, supervise maintenance personnel, provide work orders, process applications for waiting list, correspondence for the site,

applicant notification letters, and corporate responses.

Maintain 98 percent tenancy.

Community Manager

Wellons Foundation Management - Rocky Mount, NC September 2018 to March 2020

Responsible for all office management for daily support of a 50 unit subsidized housing apartment complex.

Collect all rents and fees monthly, balance AR accounts for property, supervise maintenance personnel, provide work orders.

Process applications for waiting list, correspondence for the site, applicant notification letters, and corporate responses.

Maintain 100 percent tenancy.

Site Manager

Gem Management - Henderson, NC September 2016 to September 2018

Responsible for all office management for daily support of a 44 unit subsidized housing apartment complex,

Collect all rents and fees monthly, balance AR accounts for property, supervise maintenance personnel, provide work orders, process applications for waiting list.

Correspondence for the site, applicant notification letters, and corporate responses.

Maintain 98 percent tenancy.

Seasonal Worker

QVC - Rocky Mount, NC

October 2013 to December 2013

Provide excellent customer service by packing and labeling all merchandise for great customer experience in a timely manner.

Customer Service Representative

West Corporation - Rocky Mount, NC

October 2011 to June 2012

Provided excellent customer service by ensuring customer care for online and mail order prescription drugs, in a call center environment, and customer resolution.

Administrative Assistant II/Human Resources

Progress Energy - Raleigh, NC April 2006 to May 2009

Supported the employee service center with all administrative duties and confidentiality.

generated and processed departmental reports, relieved receptionist/administrative Assistant.

Maintained and containerized HR files/file room utilizing company software. Ensured proper paperwork was completed for benefits processing.

Maintained employee brag boards, and departmental reports

Caseworker (Contractor)

Vanguard Services - Rocky Mount, NC December 2005 to February 2006

Assisted clients with collection of payment for patient records, and referral applicants to local agencies to assist with payment of accounts.

Maintained patient account information, process billing information.

Gained general knowledge of social service programs and other agency policies to refer clients to.

Administrative Assistant

Manpower/Kelly Services - Rocky Mount, NC August 2004 to December 2005

Support the administrative staff of various client accounts, performed general administrative and other duties assigned by the clients.

Maintained customer files and pertinent information.

Team Relations/HR Specialist March 2002 to March 2004

Fitzgerald Casino - Tunica, MS

Support the Human Resources team/director with mediation of employees and staff.

Recommendations for corrective actions of employees.

Assisted with the facilitation of orientation and employee events.

Conducted internal investigations for corrective actions.

Associate of Applied Science in Healthcare Management Technology

Pitt Community College - Greenville, NC August 2015

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