Tina Calhoun

Granada Hills, CA *****

advmsg@r.postjobfree.com

+1-818-***-****

Goal driven management, customer service and sales professional with the ability to deliver best in class service with accuracy and efficiency. Experienced in a fast paced and high-volume environment with the abilities to establish priorities, analyze and resolve problems effectively. Excellent organization and multi-tasking skills. Core skills include:

Customer Relations Negotiations Internal & External Communications Leading

Attention to Detail Time Management

Authorized to work in the US for any employer

Work Experience

Customer Service Manager

JMS Air Conditioning and Heating - Van Nuys, CA

2015 to Present

Manage a customer service staff of five in a high volume and fast paced environment for multi-dwelling, commercial and residential customers

● Motivate team by coaching on closing techniques, account planning and identifying key accounts and growth opportunities.

● Tactically evaluate effectiveness of department strategies and implement changes as needed to improve team's success.

● Actively engage with company owner on establishing revenue sales projects and sales goals to make sure were on track.

● Compassionately worked with customers on issues and/or concerns to maintain relationships progress by recognizing and diffusing escalated customer situations in a patient, professional and courteous manner.

● Strategically write service solution proposals for additional revenue generating opportunities.

● Assist team on follow through on proposal estimates to ensure we close business.

Customer Service Representative

JMS Air Conditioning and Heating - Van Nuys, CA

2014 to 2015

Customer focused environment in a high volume and fast paced company for multi-dwelling, commercial and residential customers.

● Provided customer service efficiently and accurately to ensure customer loyalty by answering a high volume of calls on five9 system for service solutions including scheduling and rescheduling appointments with new and existing customers.

● Actively worked with dispatch to provide customers with approximate arrival times for customers schedule and satisfaction.

● Successfully worked with finance by processing daily payments and contacting customers on past due accounts.

Office Manager

Devine Air - Chatsworth, CA

2011 to 2014

Forefront of customer communications in a multi-functioning position for a multi dwelling, commercial and residential air conditioning company.

● Energetic receptionist for on-site visitors where I sold and reviewed services and schedule appointments with new and existing clients.

● Actively dispatched appointments to technicians and completed jobs in the system for processing.

● Politely took in-coming customer calls and assist customer with direct needs and concerns.

● Persistently called on all on past due accounts.

● Accurately create customer billing/invoicing and completed data entry.

Underwriter

Balboa Law Group - Van Nuys, CA

2009 to 2011

Served as an asset for Loan Processors by assisting in daily home loan requirements for successful revenue generating transactions.

● Productively underwrote new loan files and sent to lender so that escrow process would be seamless.

● Skillfully handled a variety of customer and lender inquiries regarding loan status requests that moved communications and process in a positive direction.

● Proactively located missing or undated documents from clients to streamline loan process and meet timelines.

Assistant Manager

Leslie's Pools - Chatsworth, CA

2007 to 2009

Provided best of class service to both customers and vendors with large quantity supply purchases and orders.

● Managed and worked with a sales staff of five to meet the daily sales objectives.

● Performed monetary batching and reports so that all documents would be readily available for daily sales tracking and management.

● Eagerly conducted field sales as needed to promote commercial services to potential clients and generate additional revenue.

● Skillfully operated fork lift when necessary to pull supplies from top shelves to ensure product availability for revenue.

Escrow Assistant

Financial Title - Woodland Hills, CA

2005 to 2006

Successfully opened escrows accounts and handled all aspects of escrow process from beginning to end.

● Processed order demands, insurance document and completed Abstract Prelims as required to close escrow.

● Actively communicated with lenders to accurately close out escrow files.

● Resolved issues regarding service that escrow was providing and ensuring that the customers experience was a positive one so that they would use us again and/or recommend us.

Investment Assistant

First Funders Mortgage - Woodland Hills, CA

2004 to 2005

Assistant Office Manager

Great American Pool Care - Van Nuys, CA

2000 to 2004

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