Service Representative Customer

Michael Lee

QUALIFICATIONS

●Effectively and efficiently maximize sales while minimizing expenses by managing key performance indicators

●Strong track record of identifying customer needs and successfully implementing solutions

●Ability to manage multiple customer projects simultaneously

●Proficient with various computer applications including MS Word, Excel, Outlook, and PowerPoint

●Exceptional customer service specialist

●Experience in leading client relations

EXPERIENCE

Liberty Mutual

CAT Field Adjuster

Mar. 2022 to Present

●Make initial contacts and schedule inspections timely.

●Complete investigation to full accuracy and timely company standards.

●Submit payouts accurately and timely per investigation.

●Communicate damages with management and customer with accurate photos and notes.

●Occasionally work with contractors/representatives of insured to complete investigation.

●Thorough understanding of coverage and ability to communicate.

Bank of America, Oxnard, CA

●Advanced Client Solutions Specialist July 2019 to 2021

●Consistently service/manage client accounts over the phone.

●Maintain accuracy and process changes correctly when navigating through accounts as all calls are monitored and recorded by employer.

●Must maintain Client Experience score of at least 95% as specialist are randomly surveyed by clients after any given call

●Listen and understand client situations and concerns to efficiently taylor a solution.

●Meet goals monthly by deepening relationships with clients leading to quarterly incentives.

J Davis Construction Management, Oxnard, CA June 2013 to Present

●Inspect Deteriorated/Damaged roofing materials.

●Make sure all equipment is used correctly/fall protection, daily progress reports. (How much roofers demo and install

●Receive materials, make sure we're using what's on plan/set contract.

● Daily safety and quality checks

AAA Woodland Hills, CA June 2017 to August 2018

Sales Agent

●Calculated premium and established payment methods for sales

●Evaluated leads obtained through direct referrals, lead databases and cold calling

●Contributed ideas and offered constructive feedback at weekly sales and training meetings

●Met with prospective customers and business owners in their homes, businesses and other settings

●Grew business and drastically improved profitability by identifying new target markets, establishing and nurturing customer relations, and generating creating innovative strategies

●Consistently met and exceeded all sales and performance goals that leads to efficient operation

●Calculated premiums and established payment methods for sales.

●Evaluated leads obtained through direct referrals, lead databases and cold calling

●Contributed ideas and offered constructive feedback at weekly sales and training meetings

●Met with prospective customers and business owners in their homes, businesses and other settings

Verizon Wireless, Woodland Hills, CA November 2015-June 2017

Sales Representative

●Meet monthly sales goals of 30 new phone lines and $100+ accessories while maintaining walk-in customers on sales floor

●Make outbound calls from generated leads list to bring in appointments

●Restock and receive inventory; make sure all merchandise is accounted for

●Exercise excellent customer service at all times

EDUCATION: Ventura College, Associates Degree

Retail, Ventura, CA March 2014 to June 2016

Cashier

●Provided fast and friendly check out experience for customers

●Assisted supervisors with scheduling demands

●Assisted in training new hires

Retail, Ventura, CA May 2012 to May 2014

Merchandising, Sales Floor Associate, Customer Service Representative

●Unloaded the truck with a sense of urgency and accuracy

●Executed floor planning/visuals (banners/posters/mannequins)

●Categorized/Placed floor merchandise

●Helped customers with shoes and accessories

●Assisted in training new hires

Retail, Camarillo, CA November 2009 to August 2011

Merchandising, Sales Floor Associate, Customer Service Representative

●Solely in charge of training new hires

●Underwent Management Training

●Responsible for hourly and daily reads for sales and various metrics.

●Assisted customers with sizes and building outfits

●Unloaded the truck

●Categorized/Placed floor merchandise

REFERENCES

●Professional references and letters of recommendation are available upon request

Retail, Ventura, CA March 2014 to June 2016

Cashier

●Provided fast and friendly check out experience for customers

●Assisted supervisors with scheduling demands

●Assisted in training new hires

Retail, Ventura, CA May 2012 to May 2014

Merchandising, Sales Floor Associate, Customer Service Representative

●Unloaded the truck with a sense of urgency and accuracy

●Executed floor planning/visuals (banners/posters/mannequins)

●Categorized/Placed floor merchandise

●Helped customers with shoes and accessories

●Assisted in training new hires

Retail, Camarillo, CA November 2009 to August 2011

Merchandising, Sales Floor Associate, Customer Service Representative

●Solely in charge of training new hires

●Underwent Management Training

●Responsible for hourly and daily reads for sales and various metrics.

●Assisted customers with sizes and building outfits

●Unloaded the truck

●Categorized/Placed floor merchandise

REFERENCES

●Professional references and letters of recommendation are available upon request

Contact this candidate