Ronald P. McGuire

**** ******** ***

San Antonio, Texas 78043

210-***-****

E-mail – advmre@r.postjobfree.com

Highly motivated, Enthusiastic, and Detail Oriented Professional, Experienced Business Consultant that is known for leadership, ability to work under strict timelines, and deliver results. Possesses over 20 years of experience at The Hartford in Information Technology, Small Commercial Operations, MLC and Global Specialty Operations, Data Analytics for MLC in business transformation and improvement.

Skills

Agile Methodology

RAPID Model

The Hartford Way

Tableau Diplomat (Project Manager)

Project Management

Six Sigma Trained

Data analysis and Reporting

Call center management

Strong Time Management skills

Experience working with business partners (Cognizant

Information & Knowledge Exchange (IKE)

Staffing Model Experience

SharePoint data and Reporting Products

Strong Leadership, Teamwork, and Influencing

Effective Relationship building with the business

Experience

Commercial Lines Data Science and Analytics (CLDS&A) – May 2021 – Present

Provide weekly, monthly, and yearly reports for MLC Division and regional office leadership.

Update and distribute weekly New Business and Renewal forecast for each of the regional offices in Middle Large Commercial General Industries.

Automate reports by building and modifying Excel macros to assist with routines that are repetitious.

Review metrics for insights into greater profitable growth. Analyze what do the numbers mean, and what trends are showing.

Created a Quality review process for all reports.

Work on improving Tableau dashboards with Business Information team.

MLC and Global Specialty Quality Business Consultant - December 1, 2018 – May 2021

Provide Quality monthly operating reports to MLC and Global Specialty line of business.

Implemented Self Service Tableau reports for the leadership team.

Build and maintain SharePoint sites for MLC and Global Specialty.

Streamlined MLC Quality reporting from a 15 day turn around to a 15 min turnaround process.

Improved MLC SOX and Non-Sox reporting from unsuccessful Audit review to now a 100% on time Sox and Non-Sox daily Leadership scorecard.

Enhanced the Global Specialty Premium Services Unallocated SOX scorecard process by implementing a Tableau report scorecard that provides unallocated premium, items late and items on time.

Worked with Global Specialty Business in developing a Tableau Dashboard for Overdue premium. Allows the business to triage why premium is not being paid.

Created multiple dashboards that aided the business in self service to the Hartford way, MLC & GS Learning, Quality Automation, Process Automation success reports, as well as cross sell initiatives in MLC Operations and Underwriting Marine team.

Work with our Cognizant and Global Specialty DBA’s to build reports for the Quality and Global Specialty business for Monthly operating reports.

MLC Business Front Line Manager (Central Division)-August 17, 2013 – December 1, 2018

Managed 15 Account Mangers throughout the central division from San Antonio to Minnesota.

My team would provide support to the Middle Market Underwriters for my regional offices.

My duties would include coaching and developing my staff, monthly meetings with my Underwriting Manager partners.

Our goal was to assist our Underwriters Book of Business and help them put premium on our books.

Work with Underwing Leadership and assist the Underwriting Sales team in the operations side of the organization.

Influence and foster teamwork, build effective relationships and engages and motivates team.

Transitioned my team from Siebel to Policy Center and CUE as well as transition my staff from Underwriting Assistant to an Account Manager role.

Managed and partnered with Learning team the up skill of our Account Managers as well as transitioning the Account Managers to a New Business, and Renewal.

Partner with HR on any performance issue with employees.

Small Commercial Front Line Manager - April 15, 2007, to August 17, 2013

Completed Emerging Leader program “Leadership Essentials”.

Create a high-performance culture by coaching and developing staff to achieve positive results. Identify key talent and used compensation to differentiate performance of staff.

Attract and develop top talent by interviewing and selecting top talent by assessing strengths and opportunities.

Build partnerships with other departments by acting with integrity and practicing core values of the Hartford.

Influence and foster teamwork, build effective relationships and engages and motivates team.

Utilizing coaching tools such as Replay Studio, AIM, Avaya, and other tools to find coaching opportunities for Customer Service Representatives.

Manage and collaborate with Customer Care Resource Managers and Fidelity on employees’ attendance.

Collaborate with employee relations on disciplinary issues with staff.

Perform four quality samples on each customer service representatives every month as part of our coaching agenda.

Assess, write and distribute interim and annual performance evaluations on all staff according to Hartford corporate standards.

Business Center Technology Team Lead - July 2001 to April 15,2007

Team lead for the San Antonio Business Center helpdesk. Duties were to make sure all calls/tickets that came into the helpdesk were taken care of in a given SLA that was set by the eB&T department.

Provided productions numbers to Business Technology Manager for each week of tickets that were completed and outstanding. Also maintained Attendance Cards for each staff and made sure all were verified and signed by each employee.

Provided input in staff Mid-Term and yearly evaluations.

Liaison between Business Management and ISD for any technical issues and projects. I was also a Liaison between the Western Division Regional Offices and the San Antonio Business Center.

Provided technical support to a 500 plus site call center in making sure network, computers, printers and any technical issues that may arise were handled in a swift and professional manner.

Performed weekly staff meetings for Business Technology Department. The meetings were to maintain the level of service to the center and bring up any issues that were outstanding or needed higher attention.

Strategically worked with Facilities Coordinator in large moves and was a backup for him when he was on vacation. This was overseeing Security, Facility maintenance, and handling of Badge system for access of the building.

Employment

December 1, 2018 – Present – The Hartford Insurance, 3600 Wiseman Blvd, San Antonio, TX 78251

MLC & GS Quality Business Consultant

Provide Quality monthly operating reports to MLC and Global Specialty line of business. Implemented Self Service Tableau reports for the leadership team. Build and maintain SharePoint sites for MLC and Global Specialty. Develop and provide the Global Specialty business Monthly Operating reports to the business leaders.

August 17, 2013 – December 1, 2018 –The Hartford Insurance, 3600 Wiseman Blvd, San Antonio, TX 78251

Middle Market Front Line Leader

Managed 15 Account Mangers throughout the central division from San Antonio to Minnesota. My team would provide support to the Middle Market Underwriters for my regional offices. My duties would include coaching and developing my staff, monthly meetings with my Underwriting Manager partners. Our goal was to assist our Underwriters Book of Business and help them put premium on our books.

April 15, 2007, to August 17, 2013, The Hartford Insurance, 3600 Wiseman Blvd, San Antonio, TX 78251

Customer Care Front Line Manager

Managed and coached a team of 16 Customer service representatives daily work and made sure they were in compliance with metrics and making sure they provide excellent customer service to The Hartford customers.

July 2001 To April 15,2007, The Hartford Insurance, 3600 Wiseman Blvd, San Antonio, TX 78251

System Administrator Team Lead

Team lead for the San Antonio Business Center helpdesk. Duties were to make sure all calls/tickets that came into the helpdesk were taken care of in a given SLA which was set by the ISD department for the enterprise.

Education

University of the Incarnate Word, 2008 – 2010, MAA in Organizational Development

University of the Incarnate Word, 2007-2008, Bachelor of Applied Arts in Business

Laredo Junior College, 1989-1991, Electronics Technician, AAS

Laredo Junior College, 1991, Consumer Electronics Certificate

J.W. Nixon High School, 1989, High School Diploma

Training

My 20+ year career at The Hartford has given me the opportunity to be trained on all our systems that we use for doing business. I am a lifelong learner and have always challenged myself to be up to date with technology and take courses in Corporate University and any other training programs that are available. I continue to take courses in (TACO) Tableau Community Site and the Collaboration Service site for SharePoint and now the integration of AWS to our data lake. When I am challenged with something I will search for a training online, and get educated on the system, process, or issue at hand.

Community Service

I am very proud to work at The Hartford and be part of an Ethical, Diverse, and Inclusive organization. I was a leader for 4 years in Employees Resource Groups (HLN). I have been the lead for our Days of Giving campaign by working with United Way and led a very successful campaign that delivered over $100,000 to United Way in money and Volunteer hours. As an ERG lead for the San Antonio Business Center and by partnering with Employee Resource Groups’ we brought special speakers to deliver inspiring messages that go hand in hand with our Hartford Pillars and Values. I also led multiple School Supply drive partnering with Communities in Schools and other great organizations we partner with. Having the ERG’s in our organization is a great benefit for employees. I have learned so much and been able to mentor current leaders in those roles.

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