Brazil, IN ***** 812-***-**** advmr0@r.postjobfree.com WWW: Bold Profile

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NEALLIE GARRARD

PROFESSIONAL SUMMARY

Greetings! My name is Neallie Marie Garrard. I am a wife, and mother of 4. My son is 23, my oldest daughter is 21, my middle daughter is 13 and my youngest daughter is 11. I am originally from Indianapolis, IN. As a teenager, I moved to Martinsville, IN, and in 2021 I married my husband, Chris Garrard, and moved to his hometown of Brazil, IN. I have an extensive background in customer service, and business management and I am currently pursuing my Associate Degree in Health and Human Services. I am also skilled in American Sign Language, having attended Vincennes University American Sign Language from 2000-2001 American Sign Language Program.

SKILLS

Client Satisfaction

Contractual Obligations

Customer Needs Assessments

Customer Retention

Issue Resolution

Event Promotion

Safety Procedures

Inspect Facilities

Food Service Oversight

Update Financial Records

Featured Speaker Coordination

WORK HISTORY

ROLLER SKATING SESSION MANAGER/BIRTHDAY PARTY SUPERVISOR 03/2012 to Current

Wigwam Skate And Event Center, 4600 N. Smith St.

Coordinated travel and accommodations for event attendees.

Analyzed event costs to identify areas of improvement and cost savings.

Coordinated transportation and parking arrangements for guests and vendors.

Implemented protocols and procedures to effectively manage planning process.

Trained and supervised event staff to complete tasks on time.

Researched and identified new vendors and suppliers to obtain competitive pricing.

Produced concept plans for high-profile corporate meetings and events.

Developed detailed event reports, documenting all aspects of each event.

Oversaw event registration process by collecting and tracking attendee information.

COOK/DIETARY AIDE 03/2022 to 01/2023

HutsonWoods @ Brazil, Brazil, IN

Upheld efficiency of meal services by pre-setting tables before patients arrived.

Participated in medical staff meetings and other committees related to nutrition care.

Arranged tray and or table settings with proper tableware, condiments, and tray card.

Preserved inventory of nutrition-related supplies and equipment.

Followed all food safety regulations while preparing meals for patients.

Monitored and evaluated patient progress, documenting results.

Participated in nutrition research projects and programs.

Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

ASSISITANT STORE MANAGER 08/2021 to 01/2022

Goodwill Store Of Brazil, 219 W. National Ave. Brazil, Indiana 47834

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Reduced operational risks while organizing data to forecast performance trends.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Interacted well with customers to build connections and nurture relationships.

Approved regular payroll submissions for employees.

Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Trained new employees on proper protocols and customer service standards.

Supervised guests at front counter, answering questions regarding products.

Rotated merchandise and displays to feature new products and promotions.

Mitigated business risks by working closely with staff members and assessing performance.

Reported issues to higher management with great detail.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assisted in recruiting, hiring and training of team members.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Completed point of sale opening and closing procedures.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

EDUCATION

Ultimate Medical Academy, Tampa, Florida (online)

Associate of Applied Science, Health And Human Services, Expected in 06/2024

Dean's List 1st term 2023

Relevant Coursework: U.S. Healthcare Delivery

4.0 GPA

Ranked in Top 5% of class

Extracurricular Activities: Roller Skating

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