Service Agent Representative
Resume:
***N Auburn Drive, Sterling, VA, *****
***************@*******.***
Sadia Minhas
Objective
A career where I will be able to contribute my skill and knowledge to a company that will give me an opportunity to grow and develop.
Experience
August 2017-Present- HONDA
SERVICE APPOINTMENT COORDINATOR
Receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.
Ask the customer qualifying questions to uncover needs and directs calls appropriately
Properly process and document charge purchases according to the policies established by the Controller
Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
Ensures that service consultants receive messages promptly
August 2017-Present- ROYAL AIR MAROC
PASSENGER SERVICE AGENT
Computerized check-in of passengers
Verify ticket and seat reservations.
Assists with baggage tagging and bagging claim reports.
Effectively assist passengers with their experience travelling through the airport
Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport.
Responds to customers' inquiries and properly apply service for special care passengers
September 2015-March 2017-KFC
SHIFT SUPERVISOR
In charge of opening and closing register drawers for employees
Greet customers at counter, take orders, suggesting menu items and add-ons
Ensure customers are served quickly and given excellent customer service
Keep dining area clean and stocked
Back-up other crew members to keep team workflow at efficient level
Relay order information to kitchen staff using POS and ensure order is filled correctly
Transfer supplies and equipment between storage and work areas
November 2015-May 2016- FOOD LION
CASHIER
Assist customers with product selection through service and selling
Provide the highest level of customer service to ensure all customers have a memorable experience in the store
Issue receipts or change due to customer Total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases; Receive payment by credit cards or automatic debits
August 2007- November 2007-MARRIOT HOTEL
GIFT SHOP COORDINATOR
Develop and implement plans for gift shop layout and fixtures
Establish record keeping systems, and maintain records and accounts for the gift shop
Responsible for preparing daily cash receipts records; report cash and credit card deposits; reconcile general ledger for gift shop and Hotel user fee receipts
Operated cash register, using computer inventory tracking system, and credit card machine
Provided customer service by greeting guests, answering questions and assisting them in the selection of purchases and to finalize sales
Handle shipping and receiving of gift shop merchandise
January 2005-October 2005-MCB BANK
CUSTOMER SERVICE REPRESENTATIVE
Welcome existing and new clients as they enter the bank premises and respond to their requests for information
Work with and advise customers in opening accounts and performing transactions
Assist customers with taking out different types of loans, including personal, home equity, etc.
Collect customer information and input data into the system, ensuring confidentiality at all times
Education
Masters of Business Administration-Finance- September 2004
GPA: 3.4
Financial Management, Accounting, Marketing, Information Technology, Business Communication, Organizational Behavior
Bachelor of Business Administration-June 2003
GPA: 3.5
Business, Economics, Accounting, Mathematics, Business Management
Skills
• Data entry • Team Player
• MS Office& Excel • Attention to detail
• Exceptional Client Interaction • Quick Learner
REFRENCES AVAILABLE UPON REQUEST
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