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Customer Service Resources Business

Location:
King of Prussia, PA
Posted:
February 28, 2023

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Resume:

ANDREA CABRELLI, MBA, PH.D. Candidate

Wayne, PA

610-***-****

advmpb@r.postjobfree.com

www.linkedin.com/in/andreacabrelli

GLOBAL HUMAN RESOURCES LEADER

Dynamic and dedicated HR Professional delivering full-span human resources functions, transformational leadership, and organizational and people development to drive business strategy and human capital initiatives.

AREAS OF EXPERTISE

Leadership & Employee Development ● Executive & Employee Coaching

Performance & Talent Management ● Performance Management Programs ● Strategic HR Support

Employee Relations ● Employee Development ● Succession Planning ● Relationship Management

Design and Deliver Training ● Organizational Design & Effectiveness ● Employee Engagement

Diversity and Inclusion Council

PROFESSIONAL ACCOMPLISHMENTS

TOWER HEALTH, West Reading, PA August 2018 – present

Human Resources Business Partner – (Regional -Chester, Montgomery, Philadelphia, Berks Counties)

Director HR, Chestnut Hill Hospital through December 2022; Transitioned to Temple University Health System.

Champion and facilitate people-oriented learning and development in-person and micro-learning programs: Leadership Development Series I and II, Navigating Leadership, Navigating Trust, Navigating Conflict to Collaboration, Navigating Communication Agility, and Navigating Diverse Teams, TH Staff Competency-Evaluation Training, SMART Goal Development, new Manager Assimilation exercises, & Change Management.

Proactively coach and provide in-depth HR support for clinical and non-clinical employees across Tower Health (TH), TH Medical Group (Over 75 Family Medicine & Specialty practices, Phoenixville and Chestnut Hill Hospitals, TH Urgent Care, TH at Home, School of Health Sciences, Graduate Medical Education, and Tower DIRECT Transport Services.

Led Project Turnover to identify issues and implement solutions for immediate retention.

Member and contributor of CEO’s Diversity and Inclusion Council to build connections and awareness across TH system. Healthcare Equality Index (HCI) lead contact promoting compassionate medical care across LGBTQ communities.

Build strong stakeholder relationships, manage communication and project deliverables, to deliver well-executed HR and talent management solutions that add-value and exceed internal customer expectations.

Reduce legal exposure as an HR Subject Matter Expert (SME) on Employee Relations, Performance Improvement Processes and Progressive Discipline processes.

Led Provider Engagement Survey analysis, follow up interviews for over 100 physicians, and facilitate Engagement Workshops to implement strategic solutions across Tower Health Medical Group.

Member and contributor of HR Walk in Your Shoes Committee to identify and shadow critical clinical roles.

Partner with talent acquisition and medical practices to design and optimize outcomes for employee and organization growth and development.

KEYSTONE FOODS, LLC. (People Share Contract), West Chester, PA 2017–2018

Global Senior Human Resources Partner

Led global HR Talent Alignment initiative for a IT Restructure saving $600,000 in recruitment costs and talent alignment.

Drive, develop, and facilitate training for Performance Management Process (4-Point Conversation, 9-Box, and Succession Planning) for global workforce.

Proactively foster professional relationships with global leadership teams and employees.

CERNER CORPORATION (Siemens Medical Solutions - Divestiture) Malvern, PA 2007-2016

Global Senior Human Resources Partner

Supported integration of global Human Resource programs, processes, and employees during Siemens / Cerner acquisition. Proactively fostered professional relationships with managers and executives to provide strategic HR support

Consulted on performance management and career development: implemented recruitment programs, developed metrics on open requisition, time to fill, and turnover

Conducted employee investigations, resolved issues, implemented Corrective Action plans, mitigation of risks through policy guidance

Supported organization diversity and inclusion initiatives, employee resource groups

Produced competency management / skills portfolio assessment to identify and close skill gaps, career development, and workforce planning

Strategic partner for global change management to support organization and the employees through reorganizations, job eliminations, restructurings, and off-shore work

TWC Group Impact, (HR Impact acquired) – Audubon, PA 2005-2007

Human Resources Business Partner (Consultant Assignments)

Conducted strategic HR leadership and support: organizational consulting, recruitment and retention, benefits and compensation, employee relations, performance management, and training and development at three diverse companies including compounding pharmacy for medications for people and animals, (Wedgewood Pharmacy – Swedesboro, NJ) pharmaceuticals, (Vertex, Inc. Berwyn, PA), and The American College of Financial Services, Bryn Mawr, PA

DEMONSTRATED ABILITIES:

COACHING AND CONSULTING

Initiated broad range of consulting services with executives and employees on performance management and career development

Recommended and supported development and mobility of Corporate Top Talents, Technical Key Experts and high performing employees

Coached 500+ managers and employees to develop Individual Development Plans (IDPs)

Partnered with HR Partners, Learning Partners, and management to deploy strategic programs that support employee training and development

Consulted with hiring managers on requirements of open positions and talent acquisition of all levels of employees including executives, software engineers, physicians, and nurses

Collaborated with third party consultants to develop a Simulation Program, to improve consultant communications with client C-Suite

EMPLOYEE AND PROGRAM DEVELOPMENT

Manager / Leader training (new managers, mid-level, and senior level)

Led Leader Development – Learning Campus Program (2-year) team of 20 high potential participants using feedback and stretch assignments to advance leadership skills

Member of Workforce Architecture team to redefine roles and responsibilities for workforce planning to prepare for Workday implementation

Facilitate World Café discussions to explore creative solutions to business issues

Led On-boarding initiative to assimilate new employees

TRAINING AND DEVELOPMENT

Facilitate over 50 Leadership Development Series Programs I and II (5 sessions each series)

Delivered 360 Degree Feedback sessions for executives for professional development

Facilitated Peer to Peer Feedback sessions across organization to improve communications

Facilitated ‘Everything DiSC sessions for teambuilding

Facilitated Emotional Intelligence exercises and activities

Delivered over 130 Manager Upward Feedback development sessions for organizational effectiveness and improved interpersonal communications between managers and teams.

Collaborated with teams to develop and facilitate training programs to close skill gaps

EARLY CAREER:

COMCAST CABLE COMMUNICATIONS – Philadelphia, PA 1995-2004

Director of HR – Cable Division; Director of HR – Commercial Services

Manager of HR, Comcast Data Center

Member of executive team during Comcast Commercial /AT&T acquisition

Managed team of HR Coordinators, directed / supported HR staff members dealing with EEO, FMLA, compensation, recruitment strategies, training and development

Co-led special projects supporting employee incentive and rewards programs: Think Customer First, Circle of Success, and Fundamentals of Leadership

Retained / improved morale of all help desk technicians through facilitation and certification of customer service training / support continuous performance improvement

Facilitated training to management on Sexual Harassment, Manager / Supervisor Training, Behavioral Based Interview techniques, Behavioral Engineering Model for new managers, and Exemplary Customer Service.

Manager, Cash Accounting/Payment Services

Directed supervisory processes for work direction; administered accounting practices and controls

Manager, Cable Division Payroll

Delivered payroll to 8,000 employees, ensured process improvements and resolution of complex escalations

EDUCATION

Eastern University, St. David’s PA

Ph.D. Organizational Leadership / Anticipate graduation 2023

Dissertation: A Study of the Perceptions of Women in Healthcare Administration in Executive-Level Management on Performance Feedback as a Facet of Leadership Development

M.B.A. Master of Business Administration

Philadelphia University, Philadelphia, PA

B.S. Business Management

CERTIFICATIONS

Certified Emotional Intelligence Assessments (EQi 2.0) 2019

Certified Professional Coach

Certificate of Advanced Graduate Studies (CSGS) in Leadership Studies, Eastern University - 2016

Facilitate World Café Discussions

Certified Everything DiSC – Personality Assessment

Certificate in Human Resources Management – Penn State University

PROFESSIONAL AFFILIATIONS

Association of Talent Development (ATD)

Society of Human Resources Management (SHRM)

Greater Valley Forge Human Resources Association (GVFHRA): Past President 2007/08; President 2006/07; President Elect 2005/06; Program Chair 2004/05

TECHNICAL SKILLS

Lawson HRIS Systems, Icims, Applicant Tracking Systems (ATS), Press Ganey Employee Engagement System.

MEMBERSHIPS

Whitemarsh Boat Club – Assist with Corporate Team Building – Learn-to-Row

Upper Merion Boat Club



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