Gregory Glenn Greer

***** **** ****** ******: 951-***-****

Winchester, CA 92596 Email: advmp0@r.postjobfree.com

Highly skilled, talented and accomplished professional, seasoned with customer service, sales and management experience within the airline, sales, hospitality and retail industry. I am experienced in educating team members in continuing growth and new hires alike. Proven track record of analyzing requirements and designing key solutions that meet customer goals.

Strong professional presence, with proven ability to motivate others to study and excel. Demonstrated the ability to work with all levels of employees and maintain credibility, trust, and cooperation. Adept at resolving conflict and handling sensitive employee situations. Strong oral communication and presentation skills with ability to teach adults.

People Management

New Hire Training

Microsoft Office Proficient

Office Administration

Client Relations Management

Customer Service

Professional Experience

American Airlines, San Diego CA 2021-

Fleet Services

Fleet Services crews are responsible for marshalling in and pushing out aircraft to and from the gate. Fleet Services load and unload baggage, supply power to the aircraft, service the water and maintain proper waste disposal. Most of these tasks are performed under strict time constraints, all while being responsible for the safety of passengers and crew alike.

Amazon, Fontana CA 2020-2021

TOM Team

As part of the Transportation Operation Management team I participate in all facets of checking in and checking out drivers, conducting physical audits, driving as a hostler relocating trailers throughout the yard, and solving transportation mysteries.

Prep/Dock/Sort/ Receiving/Jam

Sort incoming packages to determine their appropriate destination. Load and relocate products using pallet jack. Scan and maintain proper count of inventory while maintaining a high rate of error free assignments. I have been trained in multiple departments and am used frequently in department/job sharing. Currently I am working with the Jam Team to help the conveyors run efficiently by arriving quickly to unjam totes and boxes.

MedLine Manufacturing, Temecula CA

Materials Handler 2019-2019

Responsible for physical processing of finished goods, returns and inventory variances.

physical processing of cancelled jobs, returns and scale downs, repack and salvage finished goods, research inventory variance, materials put away, maintain clean/safe work area.

Lake Elsinore Ford, Lake Elsinore CA 2019-2019

Sales Associate

Help customers find an automobile that fits both their needs and their budget. Spending an average of four hours with purchasing customers. During this time customers are informed of the advantages of our product, establish a friendly relationship to gain trust and help with negotiations to maximize a profit.

Springhill Suites, Ontario CA 2018-2019

Front Desk/Night Auditor

Check in guests and perform a number of tasks as a front desk agent. The front desk at Springhill Suites is usually staffed with one agent so you must be able to be flexible and creative. As the night auditor I perform a number of checks, reports and corrections.

The Ritz-Carlton, Laguna Niguel CA 2018-2018

Front Desk Agent

Check in guests. Anticipate and ensure their needs are met. Perform a checklist consisting of account balances, room coding and corrections. I answer phones, alter reservations and communicate via headset to other departments throughout the resort. Agents must always be on their toes and ready to handle the most delicate situation with tact and professionalism. We were expected to deal with all guest complaints as we saw fit to ensure the guests happiness and maintain a positive opinion of our property.

Toyota San Diego, San Diego CA 2017-2017

Sales Associate

Greet, inform and help place customers in a vehicle that meets their needs. Stay with customer from beginning to end of the transaction, from auto selection to finance.

*Top salesman on my team in first full month of sales.

United Airlines, San Francisco CA 1989-2016

Flight Attendant

Ensure the safety of every passenger and crew member onboard the aircraft. Work as a liaison at times between the cabin crew and the cockpit crew. Create and maintain a safe and enjoyable atmosphere for passengers in the assigned section. Manage food and drink services, respond to customer calls, assist where needed.

*Display a strong understanding of cultural diversity, sensitivity and empathy towards customers who may need extra help.

*Demonstrate a strong passion for working with people and a proven commitment to providing superior service.

*Develop an in-depth knowledge of processes and various principles for providing high quality customer care and personal services, including close customer needs assessment, meeting quality standards for services, and ensuring and evaluating customer satisfaction.

*Follow company protocol and policies while adhering to customer safety.

Hastings Music, Little Rock AR 1985-1988

Manager

Responsible for opening and closing the store. Managed scheduling, stocking, ordering, receiving, and payroll. Other duties included dealing with the public both in-store and on sight promotions.

Effectively motivated employees to performance excellence and fostered a team environment focused on team success.

EDUCATION

BS – Business Administration, University of Arkansas Little Rock (1986)

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