Administrator

Catharine Hatch

**** *** **., ******, ** ***** 443-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

• Organized, initiative-taking, and goal oriented professional.

• Excellent communication, operations, and administrative skills.

• Skilled at supervising, training, and motivating staff.

• Highly proficient with Microsoft Office (Word, Excel, Publisher, and PowerPoint).

• Excels in multi-tasking and time management.

• Exceptional degree of confidentiality.

WORK HISTORY

Gloria Dei! Lutheran Church – Arnold, MD 8/2014 - Present Parish Administrator

• Facilitator of day-to-day operations and maintenance of the church. o Update and maintain the member database in “Servant Keeper”.

• Produce (electronic and paper) weekly bulletins, announcements, and monthly newsletters for the congregation.

o Coordinate communications using “Constant Contact”.

• Monitor, maintain, and coordinate building use, rentals, and the church calendar of events.

• Manages rent and annual contracts for ongoing facility use and recitals. o Increased rental income to $13,500 annually and over 35 different groups using the facility.

• Order all worship, educational, pew, kitchen, and office supplies.

• Provide ongoing support to the Church Council, volunteers, and ministry groups members. Work closely with the Community Outreach Committee including the Neighbors in Need program. o Assist with special projects as requested.

Family Care – Arnold, MD 12/2006 – 8/2014

• Managed and maintained the household and coordinated family members calendars. o Member, Panhellenic Club of Annapolis.

o Acting Board Secretary, 2012 and 2013

Oreck – Annapolis, MD 2/2006 – 12/2006

Store Manager

• Met sales goals, managed merchandising, and inventory control functions.

• Purchased equipment, supplies, and coordinated special orders.

• Trained and coached the sales associates to meet sales goals.

• Provided excellent customer service (educate customers on product line) and troubleshoot equipment problems.

o Position required a comprehensive understanding of vacuums, air purifiers, orbiters, and steamers.

LA Weight Loss Centers – Bowie & Laurel, MD 6/2004 – 2/2006 Assistant Sales Manager

• Managed the center’s operations and administration functions.

• Trained and coached the sales staff to convert leads to sales.

• Consistently meet personal and store sales goals.

• Motivated clients and provided excellent customer service. Mary Kay, Inc. – Annapolis, MD 10/2003 – 3/2010

Independent Beauty Consultant

• Conducted one-on-one consults as well as group classes designed to educate customers on skin care techniques and the products offered by Mary Kay.

• Recruited and mentored new hires.

• Developed a client base by providing excellent customer service.

• Managed budgets and inventory control functions.

• Position required time management and goal setting skills. St. John’s College – Annapolis, MD 8/2003 – 6/2004 Community Programs Coordinator

• Organized and coordinated events designed to promote the school.

• Scheduled students and community members in classes offered in the Continuing Education program.

• Liaison with students, community members, faculty, and security staff.

• Updated and maintained student and community members information in a new computer system. Move and Family Care – Arnold, MD 10/2002 – 8/2003 Took time off for relocation and family as a newlywed. Sear Roebuck & Co. 9/1997 – 10/2002

Operations Manager, 2002; Annapolis, MD

• Provided and set the standard for excellent customer service at a new location.

• Effectively built a responsible, knowledgeable, and empowered support team: Human Resources, Hub, Receiving, Cashiers, Loss Prevention, Repairs, Housekeeping, and Returns to Venders. Training Team Manager, 2000 – 2002; Trevose, PA

• Provided ongoing product support to associates on new systems and procedures (e.g., Mastercard credit card).

• Taught front-and-back-end operations to new hires.

• Scheduled and planned logistics for training classes.

• Provided a diverse and positive environment.

Team Manager, 1997 – 2000; Trevose, PA

• Recruited, interviewed, hired, trained, and supervised Account Managers.

• Coached, developed, and empowered associates; provided feedback and created development plans.

• Analyzed associates’ performance levels, customer service skills, and call quality to ensure optimum service.

• Member of a management team chosen to assist in the processing and reconciliation of customer payments on Commercial One accounts.

• Implemented Activity-Based Costing for regional credit centers on a $240 million receivable base. Analyzed regional credit centers nationwide for productivity and cost effectiveness. o Finalist, Sears Chairman’s Team Award, 2000 (work on Commercial One). o Manager of the Month Award (Excellence in internal and external customer service). o Chairman’s Award, 2000 (Best Unit Nationwide).

EDUCATION

Southern Illinois University – Carbondale, IL

Bachelor of Arts and Science

• Member, Clothing and Textile Association

• Letterman, Field Hockey Team

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