Customer Service Data Entry
Resume:
Jonathan Blount
NC MEDICAID ENROLLMENT BROKER (OUTREACH SPECIALIST)
Fayetteville, NC 28314
**********@*****.***
Hello, I'm Jonathan Blount and as you will see from my resume, I am educated as well as multi-faceted, as it pertains to healthcare. I am well-rounded and I have a great record of getting the job done. I greatly appreciate your time in advance, and I look forward to hearing from you! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Class A CDL Driver
C.R. England - Dedicated Drivers - Fayetteville, NC January 2022 to Present
Dedicated driver for C R England and Smithfield foods. Using my combination tractor-trailer reefer, I deliver refrigerated foods from Smithfield foods warehouse to scheduled stores, on-time every time! Healthcare Outreach Specialist/Enrollment Broker (Medicaid) MAXIMUS - North Carolina
September 2019 to Present
-I provide choice counseling to each medicaid recipient(s)/beneficiary and whether Mandatory, Exempt or Excluded, I aid in enrolling into the new medicaid managed care plans.
-I meet with individuals and/or families, review their current benefits and assist in enrolling/dis-enrollment from their current plan. (NC Medicaid Direct/NC Medicaid Managed Care)
-Participate in health fairs as well as organize community enrollment events.
-Network with other agencies and community organizations.
-Enter data for each outreach activity, plan change and enrollment.
-I coordinate with the local Department of Social Services department. (Moore County) Patient Care Technician
UNC- REX HOSPITAL - Raleigh, NC
August 2016 to September 2019
Supervisor: Renee Bridges 919-***-****)
Healthcare Services
Tasks:
-Medical billing and patient insurance verification
-patient therapy scheduling, per physician’s order
-office management in association with nursing supervisor
-Maintains an environment of safety for patients, self and others and supports patient safety initiatives.
-Completes essential duties and responsibilities of the nursing assistant.
-Performs activities of daily living for patients.
-Documents point of care testing, vital signs, intake and output, and ADLs performed in the electronic chart.
-Transcribes orders accurately and in a timely manner using RACER.
-Makes extra efforts and shows good follow through in meeting patient / family needs.
-Responds promptly to patient needs.
-Enters patient bed tracking information via
-Admit Notice form for bed reservations and in STAR Navigator if applicable.
-Proficient with supply requisition and patient charges.
-Always courteous and professional during telephone and call bell interactions and provides information or relays messages to patients / families and/or member of the health care team.
-Directs visitors to patient’s rooms. Maintains a clean environment for staff, patients and families. Keeps the nurse's station clean for oncoming shift.
-Keeps the charge nurse and patient care nurse informed of pertinent information including bed assignments.
-Provides for patient safety, comfort, privacy, and age specific needs when performing responsibilities. Has good rapport with patient’s families, coworkers and physicians. Anticipates and appropriately prepares rooms & beds for same day or next day's OHO surgeries.
-Attends at least 50% of unit staff meetings. Supports teamwork and a positive work environment by proactively seeking opportunities to assist nursing staff with duties which fall within the PCT scope of practice.
-Dates and Times all chart entries. Practices hand hygiene before and after all patient contact. Prepares the unit for the oncoming shift; Empties trash and Foley catheter bags and stocks rolling cart in patient rooms prior to end of shift. Carries out job responsibilities without making an excessive amount of noise.
—Complies with HIPPA regarding patient PHI. Maintains attendance standards by: consistently clocking in and ready to work by 6:45, following assigned work hours, limiting absences and tardiness, and providing proper absence notification. Completes checklist tasks per protocol by the end of the shift. Mental Health Worker
Central Regional Hospital - Butner, NC
October 2009 to June 2016
Healthcare Services
-I aided in providing and maintaining a healthy and therapeutic environment for the patients.
-Planned and taught classes geared towards coping and self-discipline therapeutic classes, daily.
-Observed and charted behaviors on patients daily.
-I assisted in the distribution of medications and performed sitter duties to observe patients under special precautions.
Certified Nurse Assistant/Home Health Aide
Durham- Veterans Affairs Medical Center - Durham, NC March 2011 to March 2012
508 Fulton Road,
Durham, NC 27705
Supervisor: Sampson Ada lam RN, 919-***-****, ext 5862) 03/14/2011- 3/13/2012
Healthcare/Nursing Services
-Obtaining vital signs and capillary blood glucose results.
-Performing enemas, wound care, tube feedings and suctioning.
-Applying topical medications, and administering other approved medications under the supervision of the nurse.
-Providing equipment and aiding in medical
procedures as needed.
-Performing as a sitter to observe patients under special precautions. Mental Health Technician
Holly Hill Hospital - Raleigh, NC
January 2009 to December 2009
left to begin employment at Central Regional Hospital) Healthcare Services
I help to provide and maintain a healthy environment for clients and also provide therapeutic programming. Took vital signs, aided with medication distribution and supervised programming.
Psycho-Social Therapy Technician III
Terrell State Hospital - Terrell, TX
May 2007 to December 2008
in association w/Mental Health Technicians)
Supervisor: Larry Zajic 972-***-**** )
05/2007 - 12/2008
Healthcare Services
-I interview and assess patients and enrolled them into needed psychological programs, classes, and jobs within the hospital.
Education
Bachelor's in History
Southwestern Christian College - Terrell, TX
August 2003 to May 2008
High School Diploma
Southern Durham High School - Durham, NC
August 1996 to May 2000
Skills
• Cna (10+ years)
• Cpr (10+ years)
• Cpr certified (10+ years)
• Physical Therapy
• Rehab
• Home Health
• Assembly Worker
• Assembly Line (3 years)
• Clean Room
• Solder
• Soldering
• Machine Operator
• Packaging
• Forklift
• Manufacturing
• Assembly
• Medicaid
• Community Outreach
• Data Management
• Excel
• Customer Service
• Microsoft Office
• Driven
• Nutrition
• EMR Systems (5 years)
• Insurance Verification (5 years)
• Customer Relationship Management (5 years)
• Office Experience (5 years)
• Office Administration (5 years)
• Medical Coding (4 years)
• Medical Billing And Coding (4 years)
• Human Resources (5 years)
• CRM Software (5 years)
• Customer Service (10+ years)
• Microsoft Outlook (10+ years)
• Insurance (5 years)
• Medical Terminology (10+ years)
• Office Management (5 years)
• Microsoft Office (10+ years)
• Epic (5 years)
• HIV
• Case Management (5 years)
• Community service (3 years)
• Social service (3 years)
• Bilingual
• Customer Service (5 years)
• Sales Experience (5 years)
• English
• Courier
• HRIS
• Nursing
• Medical Records
• Medical Office Experience
• Hospital Experience
• Tube Feeding
• Managed Care
• Critical Care Experience
• Employee Orientation
• Administrative & Business Operations (10+ years)
• Commercial driving (Less than 1 year)
• HIPAA
• Vital Signs
• Medical Scheduling
• Management
• Quality Assurance
• Transportation (10+ years)
• Truck driving
• Tractor-trailer
Certifications and Licenses
Basic Life Support
Certified Nursing Assistant (CNA)
CPR Certification
Class A CDL
February 2021 to Present
Class A Commercial Drivers License w/endorsements
Tanker Endorsement
Hazmat Endorsement
AED Certification
Air Brake Endorsement
Driver's License
CDL C
Assessments
Cognitive Ability — Proficient
September 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Personality: Customer Service Fit — Proficient
September 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Veterinary Receptionist/Assistant — Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Data Entry — Highly Proficient
October 2019
Entering data quickly and accurately
Full results: Highly Proficient
Scheduling — Expert
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Expert
Project Management Skills: Budgeting — Highly Proficient October 2019
Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Highly Proficient
English Communication Skills: Typing — Highly Proficient October 2019
Transcribing text using a standard keyboard
Full results: Highly Proficient
Supervisory Skills: Directing Others — Expert
October 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Active Listening — Highly Proficient
November 2019
Actively listening and appropriately responding in conversations. Full results: Highly Proficient
Personality: Hard-Working — Expert
November 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Patient Services Representative — Highly Proficient November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Scheduling Coordinator — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Logic & Critical Thinking — Highly Proficient
December 2019
Using logic to solve problems.
Full results: Highly Proficient
Front Desk Receptionist/Sales Associate — Expert
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Attention to Detail — Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Cognitive Ability — Proficient
December 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Customer Service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Call Center Customer Service — Proficient
January 2020
Applying customer service skills in a call center setting. Full results: Proficient
Interstate truck driving — Proficient
March 2022
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Employee Relations
Contact this candidate