Melvin Rodriguez

*** ******** **, *********, ** *6111

Cell: 860-***-****

Email: advml4@r.postjobfree.com

.

QUALIFICATIONS

• Networking +

• MS Office 2007

• Installing & Configuring XP

• Installing & Configuring Windows 7

• Installing & Configuring Server 2003

• Installing & Configuring Apple Mobile

• Installing & Configuring Mac OSX

• Installing & Configuring Microsoft Lync

• Network Security +

• SCCM Imaging and Deploying

• ITCM Software Deployment

• A+ Hardware

• Fluent in Spanish

EDUCATION

Branford Hall Career Institute, Windsor, CT Jan 2011 -Dec 2011

Computer Networking Management

PROFESSIONAL EXPERIENCE

Verizon July 2019 - February 2022

HCL America - IT Consultant

• Provide Help Desk Support to all Users

• PC Image Migration to Win 10 via SCCM

• Post Windows 10 Migration Test and Quality Support

• Inventory Computers and Equipment

• Provide Support to Executive Clients

Eversource (E2 Recruiting) Win10 August– December 2018

• Inventory Management

• Install Configure Windows 10 with SCCM

• Deploy Laptops & Desktops

• Executive Support

• Software Install & Support

Cigna Insurance October – November 2017

• Deploy Video Phones

• Test Phones for Audio and Video

• Inventory Old Equipment

Coca Cola July 2017 -Oct 2017

Desktop Technician

• Windows 7 Deployment

• Inventory Computers and Equipment

• Provide support for Users

Travelers Insurance July 2016-Dec 2016

Desktop Specialist

• Windows 7 Hardware Refresh Deployment

• Image Laptops to Windows 7 via SCCM

• Bitlocker Encryption Support

• Schedule Deployment time with Users

• BMC Remedy Ticketing and Inventory Management

• Provide Support to all Employees and Executive Users

Hartford Hospital Oct 2014-June2015

IT Consultant

• Provide Help Desk Support

• Bitlocker Encryption Support

• Inventory Computers and Equipment

• Group Policy support via Active Directory

• Provide Support to Doctors and Executive Users

Shawmut Construction August 2014

Win7 Deployment Technician

• Backup Personal & PST files manually

• Backup PC using Osmosis Migration

• Installed Win7 & Drivers

• Install Office & Restore PST files

• Inventory Computers and Equipment

UBS Financial March 2014

Lead Deployment Technician

• Windows 7 Deployment

• Scheduling Deployment Times and Duration

• Inventory Computers and Equipment

• Provide support for Users and Technicians

Travelers Insurance August 2013– Oct 2013

Desktop Specialist

• Windows 7 Deployment

• Image and Install Software Windows 7 via SCCM

• Package Computers and Send Via Fed-Ex to Destinations in US

• PC Shipping Inventory Report Management

OneBeacon Professional Insurance July 2013

Deployment Tech

• Windows 7 Deployment

• Inventory Management

• Imaged Computers to Windows 7 using SCCM

• Backup Data Using USMT and Deploy SSD Laptops

• Help Desk Support

Cigna Health Insurance Feb 2013 – April 2013

Desktop Engineer

• Windows 7 Deployment

• Inventory Management and Control

• Imaged computers with Windows 7 using SCCM PXE

• Packaged and shipped Win7 Computer to their destination Via UPS

ST. Francis Hospital and Medical Center Aug 2012 - Jan 2013

Flexible Systems IT Contractor

• Addressing Help Desk Tickets and Resolving PC Issues

• Image computer inventory for future hospital projects

• Build and install new workstations for projects and new employees

• Deploy and Troubleshoot Apple Mac OSX and iOS Devices

The Hospital of Central Connecticut, New Britain,CT March 2012- Jun 2012

Desktop Engineer

• Windows 7 Deployment

• Imaged Hospital computer workstations: Desktops, and Laptops

• Built Workstations on Wheels

• Configured all Workstation on Wheels

• Inventory Management for PC Hardware

Oakleaf Waste Management, Windsor, CT

Help Desk Support

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