LERATO MOKOKA

SALES ASSISTANT

067*******

advmkv@r.postjobfree.com

Dobsonville ext 3, Soweto, Gauteng, 1865

About Me Highly experienced Multi-Lingual Customer Facing Specialist with experience in Sales and Customer Service. I am able to demonstrate excellent customer service awareness through Emotional Intelligence and Active Listening.

I am used to going above and beyond by prioritising workload and working efficiently whilst maintaining an infectious positive mindset and displaying my love to help people and taking the initiative to solve queries!

I am deeply passionate about creating a culture of outstanding customer service and demonstrated the ability to engage, motivate and develop others. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Experience

Stock Taking

Create merchandising displays.

Assist customers by identifying products to suit their needs. Handle payments.

Deliver customer service.

Knowledge of point-of-sale systems

References: Thokozani Ndlove.. Store Manager… 081******* Welcoming and engaging with customers as they enter the store Assessing customers’ needs and suggesting solutions to their problems

Working with cash registers and processing payments Setting and attaining sales goals

Giving customers advice about sales and promotions Using upselling techniques to increase store sales Recommending the best products to customers

Cleaning and restocking the store throughout the day, before opening and after closing

References: Siphiwe Letwaba – Manager – 011-***-**** Markham: June 2020 - February 2022

G Star Raw: November 2019 – February 2020

Sales Assistant

Sales Assistant

Maintain and grow the relationship with local key bookers through consultative service—a thorough understanding of principles and key drivers of customer satisfaction.

Working with suppliers to secure savings and add value. Maximise all commercial opportunities for Meetings and Events. Effectively Plan and Manage client projects and deliver outstanding service to the client's specification

Excellent venue knowledge – maintained by visiting venues by site visiting, educational and familiarisation trips. Demonstrate commercial awareness through recommendations to clients and negotiations with suppliers.

Accurate data inputting the clients' requirements into the system keeps each enquiry up to date with any amendments. All files are to be processed promptly to ensure commissions are collected and returned to the business in the most efficient manner. Excellent team player skills supporting colleagues and ensuring the smooth operation of the department

Working knowledge of technology to prepare cost proposals through to the final billing reconciliation process. Problem-solving skills with the ability to leverage relationships to solve challenges

References: Sipho Mkhaliphi – Office Manager – 011-***-**** Tinyeleti Conference Organisers: September 2017 – November 2019

Conference Co-Ordinator

Experience

Enters purchases into the cash register to calculate the total purchase price.

Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Calculates discounts or references; requests customer identification for certain discounts and receipts as required.

Maintains sufficient amounts of change in the cash drawer. Balances cash drawer and receipts; documents discrepancies. Trains new staff members.

Assists customers in locating specific items.

Keeps register area neat and stocked with necessary supplies. Assists in other areas of the store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner. References: Area Manager – Andrew – 011-***-****

Fresh AYR Design & Print: November 2016 – August 2017 Sales Representative

Education

2015 National Senior Certificate

Naledi High School

Virgin Active South Africa: December 2014 – September 2015 Manage a busy switchboard as well as assist with general admin duties.

Answering all incoming calls

Taking messages

Meet and greet of visitors

Liaise with suppliers

REFERENCE: Elias Makhalemele (Manager) 011-***-**** Receptionist

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