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Customer Service Assistant Manager

Location:
Lahore, Punjab, Pakistan
Posted:
February 28, 2023

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Resume:

ABOUT ME

*. I am able to handle multiple tasks on a daily basis.

2. I use a creative approach to problem solving.

3. I am a dependable person who is great at time management. 4. I am always energetic and eager to learn new skills. 5. I have experience working as part of a team and individually. I am a talented, ambitious and hardworking individual, with broad skills and experience in digital and printed marketing, social media and leading projects. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results.

WORK EXPERIENCE

Assistant Manager

Multimetals [ 10 Dec 2019 – Current ]

City: Muridke

Country: Pakistan

1. Trained, supervised and evaluated staff, enabling them to improve skills and achieve daily objectives.

2. Completed monthly and weekly paperwork for sales, and inventory control. 3. Oversaw and calculated inventory counts on monthly basis. 4. Developed loyal customer base and increased sales volume through personal attention to customers

Supervision Officer

Multimetals [ 8 Dec 2018 – 9 Dec 2019 ]

City: Muridke

Country: Pakistan

1. Order and monitor factory supplies. Sourced vendors and negotiated pricing as needed. 2. Utilized close proximity to local mall and smaller businesses to bring in new relationships. 3. Completed all necessary reports and schedules.

Marketing Executive

Pind Restaurant [ 23 Nov 2016 – 1 Nov 2018 ]

City: Kala Shah Kaku Punjab

Jahanzeb Awan

Nationality: Pakistani Date of birth: 2 Jun 1986 Gender: Male

Phone number: +92-322*******

Email address: advmi1@r.postjobfree.com

Home: Awan Manzil Dhakampura Monnoo Abad Tehsil Muridke District Sheikhupura Punjab Pakistan, 39000 Muridke (Pakistan)

Country: Pakistan

1. Assisted in development of new marketing promotions to drive business growth. 2. Trained new sales people personally on protocols, customer service goals, sales scripts, and paperwork.

3. Reached out to potential customers via phone or personal meeting. Supervisor

Pind Restaurant [ 19 Jul 2014 – 22 Nov 2016 ]

City: Kala Shah Kaku Punjab

Country: Pakistan

1. Ensured restaurant is fully prepared, cleaned, and organized for daily operation. 2. Maintained administrative functions - inventory, employee attendance and counseling. 3. Brought new items into the outlets in order to increase sales. 4. Resolved guest concerns and complaints in order to maintain a positive atmosphere. 5. Coordinated with Executive Chef in conducting daily inventory and organizing restaurant. 6. Conducted quality control and monitored fresh product delivery. 7. Directed and supervised staff members engaged in daily operations. 8. Assigned posts and designated duties.

9. Supervised the overall performance of food service facility and kitchen operations. 10. Warmly greeted guests, escorted them to tables, and provided menus and information on daily specials.

11. Provided excellent customer service. Developed repeat business by establishing lasting relationships with guests.

12. Ensure all customers have a great dining experience by identifying their needs, providing excellent customer service, preparing orders, and effectively dealing with suggestions and complaints.

Head Accounts

Pind Restaurant [ 17 Jan 2012 – 18 Jul 2014 ]

City: Kala Shah Kaku Punjab

Country: Pakistan

1. Started as regular cashier, promoted to Head Accounts within 6 months. 2. Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience. 3. Utilized computers to track orders, manage inventory, and process payments. 4. Received payment by cash and issued receipts, refunds, or change due to customers. 5. Performed general record keeping and accounting duties. 6. Prepared daily Sales report, Expense report, Patty cash report, and Inventory report. EDUCATION AND TRAINING

B.A Economics

Punjab University [ 1 Jan 2011 – 1 Mar 2013 ]

Address: Quaid e Azam Campus Near Sheikh Zayed Hospital Lahore, Lahore (Pakistan) I.Com

Government College [ 31 Jan 2004 – 1 Mar 2006 ]

Address: Muridke Punjab Pakistan, Muridke

Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION B1

SPOKEN INTERACTION B2

Italian

LISTENING A1 READING A1 WRITING A1

SPOKEN PRODUCTION A1

SPOKEN INTERACTION A1

Computer Science

Board of Intermediate and Secondary Education [ 1 Jan 2003 – 1 Feb 2004 ] Address: Lahore, Lahore (Pakistan)

LANGUAGE SKILLS

Mother tongue(s): Urdu Punjabi Potohari

DIGITAL SKILLS

Microsoft Excel / Microsoft Word / Microsoft Powerpoint / Social Media / Google Drive / Organizational and planning skills / Written and Verbal skills / Good listener and communicator / Motivated / Team-work oriented / Decision-making / Reliability / Creativity / Responsibility



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