Carissa Waggoner
EXECUTIVE SUMMARY
Dynamic and result-driven professional with over 10 years of experience in originating, structuring, marketing, and overseeing office administration of small business to ensure efficient performance and actualization of objectives. Highly creative with excellent organizational skills, launched a solution based company resulting from detailed research identifying voids, needs and obstacles in the market place. Strong leadership, sales, team-building and communications skills. Adept at conceptualizing and implementing marketing strategies to increase clients’ visibility, customer engagement and overall company sales. Excellent knowledge of website and landing page maintenance, online analytics, and email marketing. A resourceful professional who understand how different content interact with audiences, knows marketing activities implementation across a variety of online channels as well as assisting with marketing support.
CONTACTS
Woodbury, TN 37190
***************@*****.***
EXPERIENCE
Shift Lead
Walgreens Inc. 2020-2023
Engages in excellent Customer Experience
Opens and closes the store including all management, required systems, start-ups, required cash handling and ensuring the floor and stock room are ready for business the next day.
Merchandises, stocks and completes product return, order voids, cash drops to the safe and provides change as requested to cash registers.
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed and received.
Maintains accurate inventory counts, the accuracy of on-hand quantities including basic departments, stockrooms, and overstock locations.
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
Owner
Premier Assistance Group, Christiana, TN 2011-2017
Supervised the timely preparation and production of reports, letters, newsletters and articles, and coordinate proofreading, editing and formatting of various documents.
Conduct extensive qualitative and quantitative market and internet research for effective policy and decision making.
Performed effective data entry and mailing list management / CRM.
Supervise preparation and proper dissemination of Advertisement, Flyers, And Post Card Design and Advertisement Posting.
Conceptualize and implement basic website design, maintenance and manage social media platforms.
CSSR
Richard Moore Insurance Agency, Murfreesboro, TN. 2015-2016
Maintained friendly and professional customer interactions while demonstrating that customers come first by serving them with a sense of urgency.
Monitored insurance claims to ensure they are settled equitably for both the client and the insurer.
Utilizing proven marketing systems, as well as, Traditional and Social Media to reach potential customers for Farmers Insurance products.
Prepared schedule and perform basic office correspondence.
Received premium payments from customers.
Performed Sales and Cross Sales of all lines of insurance to new and existing policyholders.
EXPERTISE
Web Site Design
Client Branding
CRM Management
Content & Blog Writer
Social Media Marketing & Analytics
New Business Development
E Mail Marketing Campaign
Customer Relations & Service
Leadership/communication skills
Competitive & Market Research
Available on request Parametric
Gephi.
REFRENCES
Available on request
REFERENCES
WebEx
Adobe Connect
Blackboard Collaborate
Microsoft Suite
Blackboard
LMS
COMMENTS
Previously, I have been a supplement to the support of the home. Currently I am the primary source of home support and am looking for a rewarding career with a long- term opportunity to make a difference.
Affiliate Broker
Red Realty LLC, Smyrna, TN. 2015-2016
Guided clients from beginning to end of the home buying process in choosing the right property.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Represented buyers and sellers of developed and undeveloped properties.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Generated listings for sales and rental properties through cold calls and referrals.
Stayed up-to-date on mortgage rates and related real estate news.
Communicated with clients to understand their property needs and preferences.
Executive Assistant
Southwestern Consulting, Nashville, TN. 2012-2013
Revamped excel record-keeping and reporting to furnish executives with more accurate financial data.
Coordinated sending out of E-Cards and snail mail campaigns.
Supervised and Implemented Social Media Postings Via Twitter, Linked in and Facebook.
Carried out efficient cost comparison and internet research.
Administrative Assistant
Branches Recovery Center, Murfreesboro, TN. 2011-2012
Utilized QuickBooks to maintain and update company financial records.
Performed data entry and production of computer reports and various other paperwork-related clerical tasks.
Organized insurance payments and research.
Executed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
SKILLS
REFERENCE
Available on request