Customer Service Sales Representative
Resume:
WORK EXPERIENCE
Sales Representative
Boris Arcidiacono Ltd [ 16 Jan 2023 – Current ]
City: Sliema
Country: Malta
1. Provide efficient, courteous customer service to clients daily and assist them with all the enquiries related to the products.
2. Suggest suitable products to clients based on their requirements. 3. Collaborate with Marketing to suggest new campaigns and strategies to reach new customers. 4. Cooperate with the activities related to the migration into a new system. 5. Coach and train colleagues for using the new system. Sales Controller
Nestlé SA [ 1 Dec 2019 – 2 Dec 2022 ]
City: Asunción
Country: Paraguay
1. Work with Commercial Planning (CDT) to define processes to forecast volumes, allowances (trade, supply, marketing), Net Net Sales enabling a successful implementation of the Monthly Business Planning and DF guidelines. 2. Participate in Commercial Review meeting, being also accountable for the consistency of the volume, revenue and investment assumptions vs. DF and growth targets.
3. Provide financial guidance so working capital is considered and used as a lever in customer negotiations. 4. Contributing to cross functional discussions on payment terms and payment cycles that help reduce Trade Receivables and Overdues.
5. Improve Sales Organization's business acumen through pro-active cooperation, training and coaching. 6. Promote new initiatives, best practices, and new processes so these are well received and adopted by the organization. Customer Solution Analyst
Nestlé SA [ 15 Oct 2017 – 30 Nov 2019 ]
City: Asunción
Country: Paraguay
1. Work through the resolution cockpit with Centre of Scale to complete and resolve all demand capture failures (including sales order creation, stock allocation, pricing, credit management) within defined Service Level Agreement. 2. Close collaboration with internal teams (Supply Chain, Sales, Finance) to ensure the quality and processes are meeting the business and system requirements.
3. Align material information with customers to be able to capture orders. 4. Provide 360 visibility on status of orders to customers and internal teams. 5. Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines.
6. Analyze reasons for returns and refusals and propose mitigation actions. 7. Understand and resolve all process failures, driving continuous improvements. Customer Service Team Leader
Nestlé SA [ 3 Aug 2015 – 14 Oct 2017 ]
City: Asunción
Country: Paraguay
1. Capture and monitoring customer orders.
2. Resolve problems and issues that arise in the daily processing and management of customer orders. 3. Maximize GLOBE functionality and best practices. Claudia Aparicio
Nationality: Spanish
Phone number: +356-********
Email address: **************@*****.***
Home: Triq Windsor, SLM 1601 Sliema (Malta)
Other language(s):
English
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Portuguese
LISTENING A2 READING A2 WRITING A1
SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
4. Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement. 5. Align material information with customers to be able to capture orders. 6. Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines.
Receptionist
Grupo Sevipar SAECA [ 9 Feb 2009 – 30 Jun 2010 ]
City: Ciudad del Este
Country: Paraguay
1. Greet and welcome guests, handle main reception desk telephone calls and requests (internal and external). 2. Handle routine correspondence, short notes or other documents based on instructions and templates. 3. Maintain office security by following safety procedures and controlling access via the reception desk. 4. Arrange travel and accommodations.
5. Receive letters, packages etc. and distribute them. 6. Keep updated records and files.
Treasury and Administration
Grupo Sevipar SAECA [ 1 Jul 2010 – 13 Feb 2015 ]
City: Ciudad del Este
Country: Paraguay
1. Management of petty cash fund.
2. Bank reconciliation.
3. Coordination and management of suppliers and accounts payable. 4. Organize meetings and plan schedules, calendars, and appointments, including any required travel arrangements. 5. Track and replace office supplies as necessary to avoid interruptions in standard front office procedures. 6. Monitorize payroll processes to ensure timely and accurate payment of payroll transactions including salaries, benefits, and other deductions.
EDUCATION AND TRAINING
Bachelor's Degree in Foreign Trade
Universidad Americana [ 1 Mar 2008 – 9 Dec 2011 ]
Website: https://www.americana.edu.py/
LANGUAGE SKILLS
Mother tongue(s): Spanish
DIGITAL SKILLS
Microsoft Office
Excel / Word / Power Point
Communication and Social Media
Outlook / Gmail / Skype / Teams / Zoom / WhatsApp / Facebook / Twitter / Instagram
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