Csr Customer Service Representative
Resume:
Lillie Wilson
Motivation Is the Key to Success!
Nacogdoches, TX 75961
*****.****@*****.***
To obtain a position that utilizes the skills that I have attained to fulfill the duties of any position that I’m applying for ..
• Successful experience in customer service and support with recognized strengths in business administration, problem-solving and troubleshooting, administrative staff support, and planning and implementing proactive procedures
• Conduct finance data analyses, process reports and filings, and maintain/update accurate inventories
• Developed ability to work in fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
•
• Ability to spot and resolve problem efficiently
• Customer service skills
• Computer literacy
• Organizational skills
• Guest service
• Telephone skills
• Typing
• Filling/Editing …ETC
Willing to relocate to: Shreveport, LA - -
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Technical Support
VXI Global Solutions - Remote
April 2022 to Present
Troubleshooting customer fridge / setting up repairs for IW customer Customer Service Representative
Dollar General - Nacogdoches, TX
July 2021 to August 2022
Assisting cx, do whatever that needs to be done in the store. Etc
• Answered general questions
• Assisted customers with a warm and professional attitude
• Responsible for cashier duties
• Handled online orders and credit card transactions
• Performed customer service surveys
Customer Service Representative
VXI Global Solutions - Remote
January 2022 to March 2022
FIS SNAP. ASSISTING CUSTOMERS WITH THEIR EBT CASE. TEMPORARY/CONTRACT Customer Service Representative
Dirt Cheap Store - Nacogdoches, TX
May 2021 to May 2021
Assisting cx with their products/. check out CSR
• Assisted customers with a warm and professional attitude
• Processed exchanges and customer transactions
• Interacted with customers through live chat
• Operated the cash drawer
Work from Home Customer Service Representative
Verizon - Nacogdoches, TX
March 2020 to April 2021
Assisting cx with their phone problems. Troubleshooting their device etc
• Performed data entry for customer information, shipments and orders
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Created credit card and loan applications
• Performed customer service surveys
• Resolved customer information and complaints
• Handled online orders and credit card transactions Customer Service Fit -- Proficient
Assessment
October 2019 to May 2020
October 2019 Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ 923e3a0390d3ff2faf08ea8a3c9dfcaeeed53dc074545cb7
Customer Focus & Orientation -- Highly Proficient
May 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/71177707441f8e5329ef60fc6c532453
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. •
Unemployed
Unemployed
February 2020 to April 2020
Stay at home mom.
Front Desk Agent (Hotel)
Front Desk
May 2020 to May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/share_to_profile/ f9079545835d79aa8861066fb2fc51d9eed53dc074545cb7
Cashier/Customer Service Representative
Dollar General - Nacogdoches, TX
December 2019 to February 2020
Cashier/Recovery
CSR - Customer Service Representative
Dollar Tree - Nacogdoches, TX
September 2019 to November 2019
Cash Register, Recovery etc
Cashier/Customer Service
China Dragon - Bossier City, LA
June 2019 to July 2019
Will discuss in person.
Delivery Driver
China Dragon
January 2019 to March 2019
Assist with customer inside of store modern cleaning on certain days. Deliver food to customers CSR - Customer Service Representative
Teleperformace Call Center - Shreveport, LA
October 2014 to January 2019
Assist member and provider with benefits and medical claims, Hip Pa etc
• Assisted customers with a warm and professional attitude
• Processed customer transactions and refunds
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Monitored claims and physician-related services
• Performed data entry for shipments, orders and customer information
• Handled billing issues and order inquiries
• Operated the cash drawer
• Took inventory
Customer Service Representative
McDonald's - Shreveport, LA
February 2012 to August 2014
Taking orders, worked all over the store in all areas.. Housekeeper
McDonald's - Bossier City, LA
April 2012 to December 2012
Laundry, cleaning rooms etc
Education
High school diploma or GED
Skills
• Customer Service Call Center Customer Care CSR Customer Support Laundry Driving Delivery Driver Experience Cooking Commercial Cleaning Delivery Driver Experience Driving Laundry Custodial Experience Caregiving Residential Cleaning Cashiering Food Service Retail Sales ASSESSMENTS Front
(Hotel) Highly Proficient May
• Desk Agenterrors in--hotel data. Full results:2020 Selecting hotel rooms based on verbal requests and identifying https:// share.indeedassessments.com/share to profile/ f9079545835d79aa8861066fb2fc51d9eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Cash Handling Meal Preparation
• Home Care Microsoft Word Senior Care Merchandising
• Caregiving
• Home care
• Dementia care
• HIPAA (5 years)
• Medical coding (5 years)
• CPT coding (5 years)
• DME (5 years)
• Medical billing
• ICD-10
• Insurance verification
• Medical records
• ICD coding
• ICD-9
• Patient care
• Windows
• Citrix
• Software troubleshooting
Assessments
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Familiar
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Customer focus & orientation — Familiar
August 2021
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Highly Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Active listening — Completed
February 2021
Actively listening and appropriately responding in conversations Full results: Completed
Work motivation — Familiar
February 2021
Level of motivation and discipline applied toward work Full results: Familiar
Medical billing — Familiar
July 2021
Understanding the procedures and forms used for medical billing Full results: Familiar
Basic computer skills — Completed
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Cashier skills — Proficient
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Front desk agent (hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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