Service Representative Customer
Resume:
Rosemary Ekhaizor
Apt ****
Dallas, TX
*******************@*****.***
Proficient in Microsoft Word, Excel, and other Microsoft Office applications such as Outlook, Excel, Office 365, MS Dynamic, Web Application Service, and troubleshooting.
Skills
•Ability to Multi -Task Exceptional listener and communicator
•Pro-Active / Self-motivated Empathy
•Time Management Attention to Details
•Good team player Regulatory Compliance
•Teamwork Problem Solving
Experiences
August 2022- November 2022
Maximus (Sacramento), CSR 2 call center US- TX Remote
Project (NYIA )
•Manage large amounts of inbound and outbound calls in a timely and professional manner
•Supports Eligibility, Enrollment, and Inquiries
•Follow communication “scripts” when handling different topics
•Identify customers’ needs, clarify information,research every issue and provide solutions and/or alternatives
•Schedule appointment for customers that call in for evaluation
•Frequently attend educational seminars to improve knowledge and performance level
•Meet personal/team qualitative and quantitative targets with an average of 98% MTD Adherence to teamwork
•Scored an average of 98% customer support
•Obtain verbal consent for third party to speak on behalf of the duration of the call.
•Assist with general inquiry and referring them to the various department for assistance.
July 2021 - May 2022
AJ consultancy, Dallas, TX - Customer Service
•Responding promptly to customer inquiries.
•Answering Inbound and outbound calls
•Processes complex and varied service requests
•Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
•Document and track all customer call-related information in organizational platforms for auditing, reporting and compliance purposes
•Investigate and follow up on questions/issues to resolve customers concerns in an accurate and timely manner.
•Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center.
•Provide feedback on customer service Efficiency
•Communicate and coordinate with colleagues as necessary
August 2020 - May 2021
INNIS Dallas, TX - Customer Service Rep.
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships of trust through open and interactive communication
•Provide accurate, valid, and complete information by using the right methods/tools
•Meet personal/team sales targets and call handling quotas
•Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
•Keep records of customer interactions, process customer accounts, and file documents
•Follow communication procedures, guidelines, and policies
•Go the extra mile to engage customers
•Resolve customer complaints via phone, email, mail, or social media
•Use telephones to reach out to customers and verify account information
May 2019 -May 2020
SYNECHRON INC, New York City - Customer Service
•Cancel or upgrade accounts
•Greet customers warmly and ascertain problem or reason for calling
•Assist with placement of orders, refunds, or exchanges
•Advise on company information
•Take payment information and other pertinent information such as addresses and phone numbers
•Place or cancel orders
•Answer questions about warranties or terms of sale
•Act as the company gatekeeper
•Suggest solutions when a product malfunctions
•Handle product recalls
•Attempt to persuade customer to reconsider cancellation
•Inform customer of deals and promotions
•Sell products and services
•Utilize computer technology to handle high call volumes
High School Diploma
June 2000
BA. Philosophy- University of Benin (Benin City)
November 2010
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