Service Representative Customer

RESUME OF ALICE L. FAILE

White Plains, New York 201-***-**** advmdo@r.postjobfree.com linkedin.com/in/alice-faile-0042742/ Customer Service Representative/Advocate

Managed $500,000 annual Partner Marketing Budget

Grew Canadian Territory by 1,000% in 2 years Exceeded quota 12 straight years Averaged 15% annual growth for 14 years Partner revenue growth of $750,000 for State of MA project

$1M in sales to leading retailers Managed sales team where all members attained quota Cross-departmental bridge builder lifelong learner Notable internal/external collaboration ability Mentoring Team leadership Innovative problem solver Extraordinary customer focus Training Who I am:

A multifaceted achiever who will face any challenge and drive it to success. Able to look at a territory and pick out the winners. Follow that with engagement strategies and tactics that provide a strong business ecosystem. Develops and sustains long-term business relationships through open dialogue, persistence, flexibility, and resiliency. A visionary business advisor with a strong ability to analyze, create options, and follow through with innovative solutions & marketing programs. An energetic leader, who lays the foundation for the lasting success and profitability of an organization. Master’s Degree in Business Leadership. PROFESSIONAL EXPERIENCE

GENREV PARTNERS, LLC (work from home position) 2022-Present 022-present

Business Development Manager

- Lead marketing and sales development efforts for this startup WHITE HAWK SALES PARTNERS (work from home position) 2021-2022 Business Development Manager

Affiliate-based sales organization

- Identified possible candidates for services offered for multiple partners

- Coordinated sales efforts between prospect and sales executive MARKETING 2 CONNECT, Schaumburg, Illinois (remote - work from home position) 2016-2021 Partner Marketing Concierge

Planned, developed, and executed channel marketing programs designed to increase customer awareness, product recognition, and drive new business for specific Zebra partners. Campaigns included direct mail, telemarketing, email, videos, and other avenues used to develop new business for existing customers and new customers for partners. Collaborate with Zebra-employed Channel Account Managers to identify candidates for campaigns and to measure results of these activities.

- Managed marketing budget of $250K plus for tier 4 and 5 partners

- Achieved 100% of spending goal for 5 straight years

- Campaigns realized 5% growth for partners overall RUSTIN MARKETING SERVICES, New York area (remote work from home position) 2015-2016 Senior Marketing Consultant

New business development consultant with expertise in identifying, analyzing, and providing marketing solutions for customer business development

(Startup organization)

Resume of Alice Faile 1 advmdo@r.postjobfree.com

JANAM TECHNOLOGIES, Woodbury, New York (remote) 2014-2015 Regional Sales Manager

Planned, developed, and executed sales and marketing strategy for a technology company covering a large territory (Northeast US and Eastern Canada). Accounts included both end users and channel partners. Collaborated on product releases and development of support materials and activities including lunch and learns, training sessions, trade shows, and individual customer meetings.

-Developed 4 new partners during the year.

(JANAM Technologies was acquired by HID n 2022)

ZEBRA TECHNOLOGIES, Vernon Hills, Illinois (remote) 2005-2014 Channel Account Manager/Partner Business Manager

- Developed and maintained a network of reseller partners for the total Zebra product line, covering multiple markets, including retail, healthcare, manufacturing, third-party logistics, government, and emerging markets. Focused sales initiatives on the growth of existing partners and recruitment and onboarding of new partners.

-Developed and executed Business Development Plan to integrate mobile products into legacy partners

-Developed mobile-specific partners

-Collaborated with software vendors and business partners to offer total solutions to customers

-Efforts led to several million-dollar sales for partners

-Average 12-14% yoy growth in the territory

-Grew multiple territories into self-sustaining entities over 7 years

-Mentored and led all 5ales team members to Quota achievement

-Partner Business Manager required skills in sales, marketing, customer service, issue resolution, training, product launches, and the ability to create and deliver QBR reports and action plans EDUCATION

MANHATTANVILLE COLLEGE, Purchase, New York

● B.A., History & Political Science

● M.S., Business Leadership (included marketing, communications, issues resolution, and business analysis)

MANHATTAN COLLEGE, Riverdale, New York

● M.B.A., Information Technology

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