Data Entry Administrative Assistant

Milbra White

Augusta, GA ***** advmcm@r.postjobfree.com +1-706-***-****

· A strong professional offering versatile skills and proficiency. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Proficient with Microsoft Office 365 Suite including but not limited to Microsoft Teams, Excel, PowerPoint, and Word

Willing to relocate: Anywhere

Work Experience

Administrative Assistant

Plant Vogtle, Waynesboro, Ga -Present

Answer and direct phone calls, organize and schedule appointments and meetings, maintain contact lists, produce and distribute correspondence memos, letters, faxes, and forms. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system, order office supplies. Book travel arrangements, submit and reconcile expense reports. Provide general support to visitors. Provide information by answering questions and requests. Take dictation. Research and creates presentations. Generate reports, handle multiple projects, prepare and monitor invoices. Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities. Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by accomplishing related results as needed. Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. Organize travel arrangements for senior managers. Write letters and emails on behalf of other office staff. Book conference calls, rooms, taxis, couriers, hotels, etc. Cover the reception desk when required. Maintain computer and manual filing systems. Handle sensitive information in a confidential manner. Take accurate minutes of meetings. Coordinate office procedures. Reply to email, telephone, or face to face inquiries. Develop and update administrative systems to make them more efficient. Resolve administrative problems. Receive, sort, and distribute the mail. Answer telephone calls and pass them on. Manage staff appointments. Oversee and supervise the work of junior staff. Maintain up-to-date employee holiday records. Coordinate repairs to office equipment. Greet and assist visitors to the office. Photocopy and print out documents on behalf of other colleagues. Provide polite and professional communication. Implement clerical duties and administrative processes. Conduct data entry. Confirm restaurant reservations for senior staff.

Operations Manager

SITEL, Augusta - Ga Present

•Managed a team of 8-15 direct report supervisors; coached, developed, and motivated them to ensure that they are providing world-class leadership in all interactions, delivering on their commitments, and maximizing their potential. Implemented strategies to keep attrition low. Oversee the day-to-day operation of my assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their agents.

Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable. Work constructively with other functional areas throughout the organization, such

as quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. I am a subject matter expert on our client’s business. Earned their respect by demonstrating my knowledge and commitment to their program in all interactions.

SITEL, Augusta, Ga – July 2015 – March 2022

•Managed a team of 8-15 direct report supervisors; coached, developed, and motivated them to ensure that they are providing world-class leadership in all interactions, delivering on their commitments, and maximizing their potential. Implemented strategies to keep attrition low. Oversee the day-to-day operation of my assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their agents.

Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable. Work constructively with other functional areas throughout the organization, such

as quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. I am a subject matter expert on our client’s business. Earned their respect by demonstrating my knowledge and commitment to their program in all interactions.

Coach

SITEL, Augusta - Augusta, GA April 2017 to May 2019

·Serving as a front-line supervisor which manage the day-to-day interaction with agents. As a Coach, I am responsible for helping agents deliver a positive customer experience and achieve high performance metrics. I use creative communication strategies and programs to motivate and develop my teams. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Ensure quality customer interactions.

Real-Time Analyst

SITEL, Augusta - Augusta, GA April 2016 to April 2017In a call center, responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. Assure agents breaks and lunches are scheduled correctly. Communicate with Global Command Center about changes and issues that may affect call volume and or the service level.

CSI / Paraprofessional

TTT Services - Augusta, GA March 2013 to October 2016

·Provides social work to Medicaid members. Visit the members at their home to help with skill building, anger management, and money management skills. Document and submit conversations with member, the member’s mood, and appearance. Update notes in member’s caseload in Birp notes.

·

Behavioral Health Intake Coordinator

Well Care - Augusta, GA November 2010 to December 2014

·Provides customer service by receiving and making a high volume of calls to and from behavioral health members, providers and others. Coordinates member requirements with behavioral health providers, clinical coordinators, behavioral case managers, other departments or organizations as appropriate. Maintains confidentiality of business and protected health information. Performs data entry, administrative support, reporting and other related functions as required.

Transportation District Manager

One Step Ahead LLC - Augusta, GA April 2007 to November 2011

·Handled multifaceted clerical tasks, as the assistant to the CEO and overseer of the Augusta, Ga location. Coordinated travel arrangements/routes, assigned schedules to entire staff, maintained database, payroll, accounts payable and receivable, and ensured the safe transport of veterans for the VA hospital. Trained all new hires and up trained all tenor employees. Made sure all records, files, and certifications were kept updated to meet all federal regulations.

Education

Leadership and Managing Other Skills

Augusta Technical College - Augusta, GA January 2001 to May 2002

GED

Savannah Technical College - Augusta, GA May 2000

Skills

•Internal audits (3 years)

•Quality audits (3 years)

•Continuous improvement (8 years)

•Quality assurance (3 years)

•Quality management (4 years)

•Management (10+ years)

•Emergency management (3 years)

•Leadership (10+ years)

•Customer service (10+ years)

•Root cause analysis (10+ years)

•Process improvement (10+ years)

•Project Management (6 years)

•Research (10+ years)

•Human Resources (10+ years)

•Microsoft Excel (10+ years)

•Microsoft Outlook (10+ years)

•Communication skills (10+ years)

•Manufacturing (4 years)

•Microsoft PowerPoint (3 years)

•Microsoft Office (10+ years)

•Windows (10+ years)

•Mac OS (4 years)

•Data collection (10+ years)

•Microsoft Access (8 years)

•Computer skills (10+ years)

•Sales (4 years)

•English (10+ years)

•Auditing (3 years)

•Team Management (10+ years)

•Microsoft Word (10+ years)

•SAP (2 years)

•Behavioral health

Languages

•English - Expert

Certifications and Licenses

First Aid Certification CPR Certification

Contact this candidate