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Barry L. Rogoff

Customer Service Representative

603-***-****

Nashua, NH 03063

advmbt@r.postjobfree.com • LinkedIn • http://brogoff.com

Highly skilled professional with extensive experience in delivering exceptional customer service and leading overall technical business operations across diverse sectors. Adept at addressing and resolving customer queries to ensure complete client satisfaction and retention. Proficient in providing excellent customer and software development experiences, maintaining award-winning technical documentation, and driving process improvements. Recognized for database administration, project leadership, web development, configuration management, bug tracking, image editing, and digital audio processing. Instrumental at resolving complications and service issues. Areas of Expertise

Customer Service Management

Strategic Planning & Execution

Complex Problem Resolution

Client Retention & Satisfaction

Organizational Development

Record & Documentation

Team Leadership & Training

Visual Basic Macros

Technical Support

Professional Experience

Connection, Merrimack, NH 2022 – 2023

IT Operations Specialist

Provided technical support to employees of a three-billion dollar company that uses an extremely complex software infrastructure. Made extensive use of Outlook, Teams, OneNote, Active Directory, Azure, MFA, softphone, and remote control applications.

Alternative Logistics, Nashua, NH 2021 – 2022

Customer Service Specialist

Facilitate all functions of Yankee Publishing e-commerce during 2021 holiday season using ZenDesk and Big Commerce. Deliver exceptional customer services for multiple clients. Address and resolve customer queries in an efficient manner. Leverage strong interpersonal, communication, and leadership skills. Hampshire Driving School, Nashua, NH

Driving Instructor Trainee 2020 – 2021

Took three courses in driving instruction and education from Keene State College. Could not complete state certification test due to Covid-related delays in NH DMV test administration. Self Employed, Nashua, NH 2010 – 2020

Purchased, refurbished, upgraded, and resold Dell XPS-15 laptop computers. See website for details. Page 2 2

e-Dialog, Burlington, MA 2008 – 2009

Software Technical Writer

Performed various key tasks, such as researching, developing, and generating documentation set for Precision Central, an extremely complex email marketing software suite similar in concept to MailChimp. Developed user guides, setup instructions, instruction manuals, online training material, release notes, new feature documents. Created automated publishing infrastructure.

Vertica Systems, Inc., Andover, MA 2006 - 2008

Software Technical Writer

Evaluated, designed, and wrote highly acclaimed V1 and V2 documentation set for high-speed, column-oriented, data warehousing systems. Developed team to write and automate publishing infrastructure. Education

Bachelor of Science in Journalism,

Ohio University, Athens, OH

Master of Science in Software Design & Analysis (Partial) Boston University, Boston, Massachusetts

Technical Proficiencies

• Certified 3PL Camelot Excalibur system manager

● MS Office expert

● VBA C++ Java

● SQL Oracle SQL/Server Relational Schema Design

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