Service Representative Customer

Kristy Guetig

Customer Service Representative-Management, medical and insurance experience. Over 20 years combined.

*** **** ******** ***** *****: 804-***-****

Ruther Glen, Virginia 22546 Email: advmax@r.postjobfree.com

Career Summary: A highly self-motivated professional that is accustomed to working in a very fast paced environment. An organized professional with over 20 years of experience in management, medical, and insurance customer service. Eager to demonstrate the exceptional customer service and communication skills to acquire a position with the possibility of furthering my career.

Professional Experience: 2021-Present: Intake Coordinator, Ameriben Medical Management

Duties include: Answering incoming calls and initiate pre certification/case management requests from providers and members. Coordinate requests with clinicians and effectively deliver medical management services to customers. Coordinate all incoming faxes, phone calls and voicemails. Electronically process files and attached clinical information submitted by providers. Ensure compliance with all security practices and procedures, including HIPPA and HITRUST standards.

2012-2021: Home Management/Caregiver

Nine years of family administration getting the family adjusted following the move from Colorado to Virginia. Volunteered at the Smithsonian Institution throughout the past eight and a half years. Care for son that was diagnosed with Neurofibromatosis Type 2. Each of these experiences effectively contributed to my continued growth in all aspects.

2006-2012: Two Rivers Stoneworks and Landscaping Aspen, Colorado

Office Manager

Managed successful office for a high end custom landscaping business in Aspen, Colorado. Facilitated customer’s needs in regards to any questions or concerns pertaining to their landscape project. Systemized the ordering of materials and implemented a new inventory system resulting in a 10% decrease in loss of inventory. Emphasized product superiority and company expertise to acquire multiple projects each year throughout the length of employment resulting in over $500,000 of sales yearly. Implemented and managed a computerized work order system for service and repair technicians. Left the company due to husband obtaining employment in Virginia.

2004-2006: USA Karate Berwick, Maine

Office Manager and Instructor

Maintained and managed the office of a newly started karate school. Collaborated with owner to build sales up 10% within the first two months of employment with an increase of 20% every six months. Instructed students on proper karate techniques. Competed regionally in tournaments resulting in multiple first place finishes and increases in belt level while helping students gain knowledge of tournament practices. Student growth substantially increased during this time. Continued work requirements until husband’s job relocated back to Colorado.

1999-2004: Family Practice Medical Center Colorado Springs, Colorado

Billing/Office Assistant/Phlebotomist

Excelled in the billing department for several years while billing insurance companies, private companies, and cash patients. Competently billed the correct ICD9, ICD10, and CPT codes to obtain payments from billed insurance companies. Adequately explained EOB to patients in order to receive payment. Advanced quickly to assist the doctor in exams and outpatient surgeries. Obtained certificate in phlebotomy to assist in office blood draws. Worked there until my husband’s job relocated to Maine.

1997-1999: Safelite Auto Glass Colorado Springs, Colorado

Customer Service Representative

Effectively and efficiently managed up to 8 lines of incoming calls from insurance companies, insurance clients, automobile dealerships, and cash customers daily. Obtained accurate customer data to determine the proper product needed for completion of the job. Adequately ordered parts needed for the next day’s service as well as any emergency walk in clients. Sensitively communicated with upset customers or clients to help defuse or alleviate any apprehension that they may be experiencing due to their loss. Sufficiently provided answers and resolutions to any loss the clients or customers had experienced.

1990-1997: State Farm Colorado Springs, Colorado

Sales Agent

Customer service and sales representative licensed in property, casualty, life, and health insurance. Assisted the agent in the growth of the business as well as taking care of the current clients. Obtained crucial information to accurately pay claims, inspected homes and automobiles for current and new clients. Completed all continuing education classes required each year to keep state insurance license current until the leave of employment due to the birth of a child.

Education: Graduated from Doherty High School

Certificate in Phelobotomy

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