Randy E. Hill

**** *** **** **** *** Hill, VA ***71

Mobile Phone: 703-***-**** Email: advman@r.postjobfree.com

U.S. Citizen: Yes Security Clearance: Public Trust

Highest Federal Rank and Dates: GS-15 (since 08/2015)

Results-focused influential executive leader with more than 30 years of progressively broader executive experience in designing, developing, and directing transformational program planning, project management, and problem-solving in response to diverse challenges associated with various Scientific and administrative services program activities.

Selected Areas of Expertise

Program and Project Management

Coalition Building and Collaborative Partnerships

Audio Visual / Information Technology

Strategic Planning and Analysis

Policy Development and Implementation

Organizational Leadership

Budget, Finance, and Resource Management

Human Capital Management and Development

Performance Management

SELECT PROFESSIONAL EXPERIENCE

08/2015–Present, Division Director, Collaborative Services Division, Office of the Chief Information Officer, End User Services Office, U.S. Patent Trademark Organization, 600 Dulany Street, Alexandria, VA 22314

EXECUTIVE LEADERSHIP: Work collaboratively with business customers, Information Technology (I.T.) managers, and industry leaders to define the strategic direction in enterprise collaboration tools, including web conferencing, content management, and publishing, streaming video, Audio Visual (A.V.), and office automation. Drive the development and implementation of policies, procedures, and technical standards for key operational areas to ensure timely, reliable, and effective access to U.S. Patent Trademark Organization (USPTO) I.T. / Audio Visual services and products. Provide executive support and coordination for enterprise systems that facilitate information sharing within the agency and with the public. Collaborate with subordinate managers and staff to guide new projects and meet division goals and objectives. Engage and deliver comprehensive customer service to 100K+ customers annually.

STRATEGIC PLANNING AND ADMINISTRATIVE PROWESS: Key advisor to USPTO executive management on all A.V. programs, initiatives, and agency A.V. problems. Establish priorities and drive daily operations for a team of 50 government employees and 20 contractors. Oversee 16 satellite A.V. personnel in Denver, Dallas, Detroit, and San Jose. Promote an open-door policy for all staff; encourage questions and continuous process improvement: coordinate training and professional development. Establish Division program objectives, set priorities, and allocate workforce and financial resources to support agency collaboration services (A.V.). Identified budget shortfalls and worked with senior management to take immediate action regarding funding situations. Establish strategic business management controls to improve the division's ability to respond to change or a demanding workload. Provide timely, authoritative, and sound advice/recommendations on assigned program areas. Manage a $6–8M annual budget.

COMMUNICATION, COLLABORATION, AND PROBLEM-SOLVING: Foster, develop, and maintain relationships with senior staff and executives (internal and external) to broaden the potential for teaming and partnership. Evaluate the overall accomplishments of the division and identify operating problems, conflicting priorities, program deficiencies, and potential problem areas. Directed the development of various positive corrective actions or preventive measures to obtain desired results within the collaborative arena. Communicate (verbally and in writing) clearly and convincingly with officials and managers/supervisors to advise and gain acceptance for recommendations that may not always be readily accepted. Independently address and resolve a myriad of issues that may be construed as sensitive or controversial. Deliver solutions and decisions with a positive, far-reaching, and comprehensive enterprise-wide impact—an active member of the Big Data Committee (D.S.D.A.) and the C.O.D.E Affinity Group.

ANALYSIS AND CUSTOMER SERVICE: Reviewed the current and future A.V. technologies to design and deliver a scalable solution to meet agency customers' current and future A.V. requirements. Assess agency needs and determine the best approach or solution for resolving budget shortages. Worked with B.U.s to provide funding for A.V. and SharePoint needs; developed plans for short-term and long-range staffing needs (including contracted work) to support all agency needs. Keep executive leadership apprised of significant developments and potential program challenges, provide strategic process analysis, escalate issues when needed, or recommend alternative courses of action. Draft and finalize written proposals on complex or sensitive strategic functions. Evaluate the delivery of support services to include administering new capabilities, methods, and techniques to improve customer support services.

Selected Accomplishments/Initiatives:

Provided comprehensive support to 5K+ Microsoft SharePoint sites across USPTO (four-year project/$5M budget). Orchestrating (currently) the migration of these sites from SharePoint 2007 on Prem servers to Microsoft SharePoint Online (cloud environment). Coordinate effectively with multiple contractors, project managers, and full-time government employees across all business units. Navigate complex issues requiring continuous planning and monitoring. As of 2019, less than 600 sites are left to migrate. Currently ahead of schedule and under budget.

Provided leadership to the C.S.S.B. staff (nine direct reports and four detailees). Recruited and hired four staff (three GS-13 and one GS-12) over the past year and continue to work with W.M.D., O.H.R., and CSD/OIMS leadership to recruit and retain additional technical staff.

Consistently reached outside the IT/AV business area to help others with audiovisual (A.V.) needs and upgrades. Coordinated and led numerous SharePoint 2013 and collaboration tools training sessions for hundreds of USPTO personnel.

Worked with vendors (e.g., Xerox, etc.) to understand their 508 equipment offerings and provided analysis back to the Contracting Officer for procurement. Worked with the U.S. Access Board to ensure equipment considered met the diverse access needs of employees. Conducted testing to further ensure all equipment interfaced with the enterprise.

Led the enterprise-wide video-on-demand (V.O.D.) replacement project to supplant the Helix system for internal/external V.O.D. services. Designed and shepherded the entire implementation process of the VBrick V.O.D. solution (retired old Helix system). Implemented redirect mechanism for both internal and external old URLs to ensure continued support for previous links to Helix systems.

Collaborated with VBrick to implement video teleconferencing (V.T.C.) and A.V. connectivity at four satellite offices across the country to elevate communication and information sharing.

Provided technical expertise and leadership in training support staff to investigate, troubleshoot, and test WebEx functional issues. Developed workarounds/best practices for common technical problems to ensure support staff can quickly adjust in real-time to improve A/V quality. Partnered with colleagues from O.H.R. to develop the "USPTO Innovation Challenge, designed to leverage IdeaScale to deliver an updated PTOWeb marketing presence.

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02/2013–08/2015, Senior Advisor to the Chief Technology Officer, National Science Foundation, 4201 Wilson Blvd., Arlington, VA 22230

EXECUTIVE LEADERSHIP: Served as the Senior Advisor to the Chief Technology Officer (C.T.O.) of the National Science Foundation (N.S.F.). Provided invaluable insight and expertise to the C.T.O. in the review of policies and procedures related to enterprise-wide IT / AV utilization as well as the use of Office of Management and Budget (O.M.B.)-mandated Virtual Panels facilitated by a 40% cut in annual budget funds (shifting from in-person to a more cost-effective, collaborative I.T. solution, e.g., Skype or WebEx), worked with C.I.S.E. business area on Artificial Intelligence (A.I.) technologies to design and develop Virtual business working areas using Linden Labs technologies or Virtual Realities (V.R.). These technologies created a variety of avatars used across C.I.S.E. panel discussions. Much of these technologies were the leading edge in the field of Bots, A.I. using J.I.R.A., a specialized code base. V.R. gave the N.S.F. panelist the ability to collaborate internally without having to travel. While working with Linden Labs, I created and developed an N.S.F. panel area that empowers scientists to review, share, and benefit from a virtual experience of V.R. technologies of groundbreaking virtual world technologies and provide a user experience with technologies like Oculus Rift.

Employed expertise (Oracle Master) to collect data to understand N.S.F. reporting requirements to O.M.B. (including 508 equipment usage and reporting). Collected panelist data, analyzed this data, and developed reports for use by the C.T.O. when reporting to the Virtual Panel Task Force, the Office of the Director's office, O.M.B., and the Office of Personnel Management. Effectively planned, managed, and executed a $2.5M annual budget; ensured all actions supported established business goals and priorities. Critically reviewed technology and IT / AV equipment contracts to ensure standardization (on specific equipment) across the N.S.F. Assisted in formulating and implementing all technology policies, procedures, and guidelines concerning programmatic and administrative needs. Ensured technology-supported business demands supporting 250 customers (monthly)

STRATEGIC PLANNING AND PERFORMANCE MANAGEMENT: Proven expertise in administrative and organizational leadership (internal controls, human capital management, budget management, information resource management, facilities, contracting, and business process improvement), with a demonstrated ability to lead complex projects and programs at the highest levels while balancing short-term priorities against long-term goals, objectives, and customer expectations. Evaluated best practices and evidence-based research to promote change, improve strategic-level coalition building, and develop consensus across constituencies on complex and constantly evolving I.T. issues. Trusted advisor empowered to direct action on all matters related to supporting goals and objectives.

HUMAN CAPITAL MANAGEMENT: Provided ongoing guidance and daily oversight to a diverse, multidisciplinary staff of 3 employees with the supervision of 20 additional personnel. Set and reinforced performance standards and conducted performance evaluations, ensuring goals were met, and subordinates were held accountable for their performance. Reviewed organizational structure and functional responsibility, then authorized and implemented realignments, staffing adjustments, and changes to delegated authority levels, as needed. Examined current governance structures and provided Subject Matter Expert (S.M.E.)-level advice to improve enterprise-wide governance and accountability and to streamline decision-making. Forged positive partnerships to maximize resources and ensure funds were administered appropriately. Engaged with stakeholders in other agencies to define needs and monitor and evaluate funded actions or projects.

Selected Accomplishments/Initiatives:

I managed (Code for NOVA, Captain) a group of "white hat" hackers (Code for America/Code for NOVA), creating several applications widely used across the N.S.F.

Collaborated with the Division of Information Services' Infrastructure Branch and vendors to understand 508 equipment needs and offerings. Provided expert advice and analysis to executive decision-makers to guide procurement actions. Developed future architectural platforms to support the established business strategy.

Developed and implemented metrics to monitor and assess the progress and effectiveness of strategic planning, including new standards, procedures, or approaches for monitoring, managing, or evaluating strategic planning actions.

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02/2012–02/2013, Acting Section Head, Technology & Operations Section, National Science Foundation, 4201 Wilson Blvd., Arlington, VA 22230

EXECUTIVE LEADERSHIP AND STRATEGIC PLANNING: Managed all administrative and operational aspects of the Technology and Operations Section (T&O). Principal advisor to executive leadership on all program responsibilities; led the development of the T&O strategic plan, including establishing short- and long-term planning, and developed steps and resource direction necessary to accomplish these goals. In addition, I created policies and procedures for strategic planning and performance management, ensured each synchronized with enterprise-wide statutory policies and guidelines, incorporated best practices to ensure effective decision-making and efficient operations, and fostered continuous improvement.

STRATEGIC PLANNING AND PERFORMANCE MANAGEMENT: Recognized S.M.E. consistently sought to lead complex or high-profile assignments. Advised decision-makers on significant issues affecting the office's programs and services. Inventory Control Manager for 7.5K+ I.T. items. Developed and outlined policies, procedures, and operational guidelines to measure performance, manage or mitigate organizational risks, assess organizational effectiveness, and uncover weaknesses or deficiencies. Drove improvements in program policies, organizational performance, and resource utilization. Managed the development and implementation of metrics to monitor and assess the progress and effectiveness of strategic planning.

HUMAN CAPITAL MANAGEMENT: Drove daily operations for a staff of 12 personnel with oversight of 58 additional staff. Communicated effectively, both verbally and in writing, with a diverse group of stakeholders, senior officials, subordinates, and interagency partners to share best practices; influence policy, programs, and initiatives; reach consensus; negotiate a resolution to potential complex issues and concerns, or collaborate on vital projects and initiatives. Designed and implemented key strategies to maximize employee potential; ensured employee performance plans were aligned with the organization's mission and goals.

COALITION BUILDING AND TRAINING: Advised internal groups, interagency teams, working groups, and customers, as required. Created programs and opportunities for professional development and integrated new and cutting-edge processes or emerging technology to elevate workforce efficiency. Create a model work environment by maintaining the highest professional and ethical standards in dealing with technical, human relations, and organizational issues and problems. Embodied and ensured understanding for and support of Equal Employment Opportunity (EEO) and diversity in all actions.

Selected Accomplishments/Initiatives:

Oversaw eight personnel supporting the Conference Room Scheduler (C.R.S.), including implementing new software, testing, acceptance, and final "go-live."

Managed assigned personnel supporting the Guest System through software and hardware upgrades. Provided daily oversight and management of the librarians on the reporting and usage of the software. Served as Contracting Officer's Technical Representative of N.S.F. Library to procure library subscriptions.

Oversaw all Print Shop operations. Assessed all copiers and provided details to support the Deputy Director and Director in consolidating printing services across the N.S.F. enterprise.

Delivered comprehensive management oversight for technologists supporting Meetings and Events to include all virtual technologies (e.g., Movi/Jabber, WebEx, V.T.C.) and the technologies supporting 508-impaired personnel.

Provided management direction and contract "clean up" for an out-of-control agreement that left N.S.F. at risk, specifically in 508 compliance.

Project Leader for a robust V.T.C. upgrade and the installation of the CISCO VCS Expressway. Worked closely with CISCO (no cost) and the Division of I.T. Security to open the necessary firewall holes to stand up the system effectively.

Coordinated all project planning and directed contractors to upgrade system components for several conference rooms to rectify broken or antiquated systems.

An integral member of the Virtual Panel Task Force and Virtual Champions. Reviewed documentation and provided input for the direction of virtual technologies within the N.S.F. Efforts offered detailed plans to improve library usefulness.

Assisted in developing the Statement of Work (S.O.W.) to consolidate contractors under one manageable contract to provide support for Meetings and Events and the T&O sections, including closed-captions tools (Caption Colorado) contracts.

Provided management, oversight, and decision-making for the VBrick system (contractor direction for upgrading the system).

Provided consulting and planning services and developed the S.O.W. to procure resources for creating new A.V. and I.T. conference rooms. In addition, I drafted the technology inventory plan to upgrade and refresh N.S.F. conference rooms.

Supported etravel and Financial Accounting Systems. Provided SME-level advice and guidance to ensure a clear understanding of system requirements at the F.A.S. financial level (iTRAK system).

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07/2008–02/2012, Information Technology Project Manager, National Science Foundation, 4201 Wilson Blvd., Arlington, VA 22230

EXECUTIVE LEADERSHIP Served as FAS IT Project Manager (Financial Management, Property Management, and Asset Management System [iTRAK] source selection) and as the Technical Project Manager. Managed all onsite support contractors and developers. Worked with the customer (Division of Financial Management [D.F.M.]) to ensure planned system improvements, upgrades, fixes to harmful code, and overall direction of F.A.S. was consistent with accounting methods used by the N.S.F. and the U.S. government. Completed all technical reviews; gathered technical requirements, including security and Enterprise Architecture; reviewed the planned budget and developed the C.P.I.C. needs documents and overall assessment of the iTRAK project plan.

STRATEGIC PLANNING AND ANALYSIS: Coordinated with different branches within D.F.M. to ensure all accounting efforts were completed on time and met expectations, including paying personnel (F.P.P.S.), award payments (Kansas Center), and other payments as needed. Led, motivated, and developed eight direct reports and 25 additional employees; established performance objectives; and ensured all mandatory training was accomplished. Maintained constant contact with branch key personnel and management to ensure testing of developed code; DIS/DFM code reviews allowed for the best possible quality attainment. Met frequently with contractors to review the agreed direction of D.F.M. Accounting Management to maintain a high level of development accuracy. Employed S.M.E. knowledge in applying the Systems Development Life Cycle (SDLC) method to develop requirements for, create, and test code. Worked with users to test and accept code and developed a checklist with D.F.M. to ensure placing the code in production was the right next step for the N.S.F. Served as O.M.B. Liaison on F.S.I.O. requirements and direction.

Selected Accomplishments/Initiatives:

Managed the SDLC. Gathered all Interfacing System documents, ensured the completeness of these documents, and worked with system owners to complete interfacing documents.

Provided Stakeholder Management for the iTRAK "as is" business model, including working with stakeholders to develop "to be" business/technical processes. Developed Risk Management Plan for iTRAK.

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Select Additional Professional Experience:

*01/2007–07/2008: I.T. Project Manager, Environmental Protection Agency, Washington, DC *04/2004–11/2007: Acting Chief Information Officer, HiLLTECi, L.L.C., South Weymouth, MA

Volunteer Experience:

*01/2009-Present: Code for America, Brigade Captain for the Code for NOVA. An organization designed to help develop young minds in the area of S.T.E.M. As the Captain and a participant in the Code of NOVA, I developed an idea to collect National Science Foundation Award data and mesh these data with USPTO Patent data. This resulted in a tool that, for the first time, matched award data with patent data named The Patent Project.

Education:

Doctorate, Information Technology, the University of Phoenix (online; completion 06/2024) Master's degree, Systems Administration, Central Michigan University, Mt. Pleasant, MI, 1990 Bachelor's degree, Business (Minor: Economics), Methodist University, Fayetteville, NC, 1983 Associate's degree, Logistics Management (Minor: Business), Community College of the Air Force, Montgomery, AL, 1982

Professional Training and Military Service: I.L.C.C. Leadership Training, Security+, FEMA IC-100, FEMA IC-200, USPTO Supervisor Training (2016) C.G.M.P. (2014) Just-in-Time Compliance: Central Contractor Registration (2011) 7 Habits for Managers (2010) Crucial Conversations (2010) Contracting Officer's Technical Representative (2007) Certified Technical Trainer (2005) Oracle Master (2000) Federal Acquisition Regulation (FAR) and Defense FAR (1992) 1980–1990: U.S. Air Force Logistics Manager (Captain); Supply Training

Honors & Awards: USPTO Bronze Award, National Science Foundation Director's Award (2012) Environmental Protection Agency Performance Award (2007)

References:

As requested.

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