Data Entry Service Associate
Resume:
CONTACT
****************@*****.***
Union, NJ 07083
EDUCATION AND TRAINING
Associate's degree - Health science
Union County College
SUMMARY
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
SKILLS
Data entry
Microsoft Excel
Organization skills
Microsoft word
Cash handling
Sales
Customer Service
De-escalation Techniques
Data Entry
Call Documentation
Transaction Processing
Issue and Complaint Resolution
EXPERIENCE
Client service advisor
Gucci
10/2022
Providing client solutions and inquires in a timely manner
Answering 30-50 calls daily with exceptional customer service
Sending and responding to 20-30 emails daily from clients and boutiques
Processing claims and disputes for client issues
Assisting clients with transaction orders, exchanges,returns and refunds
Tracking clients orders and inquires about the product
Escalating issues to head operations to achieve the quickest resolution
Operating and tracking data with Salesforce and Microsoft office
Inputting cases and data entry after every call with a client
Scanner/Sorter
Amazon Fulfillment Center DFW Avenel, NJ
07/2017 - Current
Removing and fixing defective items
Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
Identified and resolved or communicated discrepancies to shift coordinator and planners.
Maintaining high scanning rate
Working as a team with over 100 other associates
Data entry
Batched, sorted and imported electronic files into software.
Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
Utilized various scanning hardware, computer programs and applications to scan files and documents.
Retail Sales Associate
Home Depot HDE Watchung, NJ
02/2017 - 07/2017
This position included :
Cross-sold products to boost overall sales purchases.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Stocked and cleaned shelves while maintaining neat and orderly store.
Guiding customers and helping bring their vision to life
Ensuring that customers are satisfied with their products
Communicating with customers over the phone
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Answered questions about current promotions and resolved issues according to store policies.
Retail Sales Consultant
Office Depot OfficeMax NJ
05/2016 - 12/2016
Answering the company phone and helping customers find information about a product they want
Helping customers find the best product for their needs
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Helped customers by answering questions and locating merchandise.
Customer Service Associate/Cashier
Christmas Tree Shop Springfield, NJ
10/2015 - 01/2016
Assisted customers with a warm and professional attitude
Answered general questions
Ring customers
Setting up merchandise on shelves
Marking products with tags to update new prices and sales
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Cook/Prep
Chuck E Cheese
05/2014 - 09/2014
Working behind the ticket counter or as a cashier.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Prepped vegetables and ingredients by washing, chopping and dicing.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Handled basic reductions and parboiling without supervision.
TECHNOLOGY SALES
Certificate
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JESSICA GEORGES
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