Customer Service Professional
Resume:
SUMMARY & CORE COMPETENCIES
Historic Achiever of Increasing Corporate Profitability and Brand Awareness by Exceeding Sales Goals
Channel and b2b Sales Professional with 22+ years of progressive experience as an individual contributor of field sales, channel sales, business development, sales training, event and promotional planning for diverse industries. Self-motivated with a proven history of developing and enabling relationships with executive leadership spanning from directors to C-level execs. Exceptional interpersonal skills with a successful background of maximizing business strategies, thus enabling companies to exceed their business objectives and revenue goals. Successful business acumen skills include:
Quota and Goal Overachiever Strategic Business Plan Development
Thorough Communication Skills Competitive & Collaborative Team Player
Technical & Professional Business Acumen Highly Motivated Self-starter
PROFESSIONAL EXPERIENCE
PFSweb Services Inc. Dallas,TX 2020- 2022
~ Team Lead, Customer Service Call Center
Promoted to a leadership role managing the customer service team to ensure daily metrics were attained
~ Client Services Agent, remote 2020
Responsible for identifying a timely resolution to inbound customer service inquiries
Superceded daily service level objectives
Named Employee of the Month in August, 2021
Bugcrowd Inc San Francisco, CA 2017
~ Global Channel Sales Development Manager
Designed and implemented a multi-tiered channel program inclusive of revenue margins, training requirements, deal registration, MDF, and procurement processes
~ Channel Sales Development Manager 2016
Designed and implemented a multi-tiered channel program inclusive of revenue qualifications, margins, deal registration, MDF,and procurement processes
Leveraged established industry relationships to identify opportunistic partners
Developed and delivered the internal channel training regime to Bugcrowd’s sales teams along with external training programs for partners instrumental to selling the company’s platform to end users
Armor Defense Inc Richardson, TX 2016
~ Channel Account Manager
Proactively identified top tier VARs, SIs, MSPs, and SaaS providers to recruit, onboard, and manage within Armor’s new channel ecosystem
Enabled reseller sales teams by creating and articulating compelling value propositions around Armor’s cloud security solutions to generate revenue and GP
BravoTECH Dallas, TX 2015
~ Director Security Services & Solutions
Developed security recruiting and marketing strategies for BravoTECH’s President and VP of Sales
Engaged IT OEMs, VARs, and C-level customer executives to access professional service resource needs
Intel/McAfee, Inc. Plano, TX 2009 –2015 ~ Channel Account Manager, Central and Western US & Canada 2014
Promoted after successfully identifying Intel’s strategic VARs in Eastern US and Canada and increasing YoY revenue by over 35%
Retired 111% of quota with responsibilities synonymous to the BDM role with the primary focus of enabling VARs. MSPs, and various SIA partners to go-to-market with McAfee IT security solutions
~ Channel BDM, Eastern US & Canada 2012
1:2 appointed by McAfee’s President to identify, recruit, onboard, and enable Intel’s Platinum partners within the McAfee Security Alliance partner program
Parameters of responsibilities included:
Forecasting and reporting – provided accurate sales forecasts and reports to internal and partner executive leadership teams
Create, support, track, and measure all sales initiatives with partners
Design, implement and execute business plans for each strategic partner and build effective measurements which clearly reflect revenue milestones are being met if not exceeded
Deliver training modules onsite to sales and technical teams with roadmaps of product releases and program updates
Support quarterly MDF strategies for partner sales, technical, and customer events
~ Enterprise Mobility Management Field Sales Manager, Southeast Region 2011
Provided onsite and remote presentations to Fortune 1000 companies including Nissan, Rooms -To-Go, Bridgestone, FedEx, and at USC for BMW’s Annual Pro-Am Golf Tournament
Closed the most individual green field accounts, 29, the only enterprise green field booking of $1,013,000 with NCR and closed the largest EMM deal ever, $2,900,000 with Time Warner Cable
~ Senior Account Manager 2010
Generated new sales opportunities, managed and updated internal CRM, created quotes, coordinated schedules between customers and engineering for product demo’s and POC’s, managed pipeline
Promoted to the hybrid EMM team after producing over 100% of quota in Q3 and Q4
~ Enterprise Web Security Group Sales Representative 2010
Presented the Try And Stop Us (TASU) award twice, Q1 for achieving 238% and Q2 for attaining 208%
Promoted to Senior Account Manager after superseding quota attainment
~ Web Security Group Sales Representative 2009
Promoted into Enterprise WSG, after attaining 134% of quota and winning Q4 Sales Account Manager
Dillard’s San Antonio, TX 2005- 2009
~ Sales & Training Coordinator
In store sales and training coordinator responsible for development of selling strategies for new products
Tracked, monitored, and reported daily sales to the corporate buying office
EDUCATION & TRAINING
CompTIA ● Security+ ● McAfee/Intel ● Plano, TX
CompTIA ● Project+ ● McAfee/Intel ● Plano, TX
Dillard’s ● Sales and Training Coordinator Certification ● Plano, TX
NORTH CENTRAL TEXAS COLLEGE ● Associates of Science ● Gainesville, TX
Christina Fisher ~ Customer Service Professional
4850 NW 19th Court ● Lauderhill, Florida ● 33313
******************@*****.***
https://www.linkedin.com/in/christinamariefisher/
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