Data Entry Customer Service
Resume:
Stacie Katrinak
Cleveland, OH *****
**********@***.***
Authorized to work in the US for any employer
Work Experience
Collection Specialist
Diversified Fall Protection - Westlake, OH
January 2023 to February 2023
Job responsibilities included
B2B debt recovery on safety fall protection, rooftop actors, S-beams. A/R Specialist
ARC Document Solutions - Cleveland, OH
March 2022 to July 2022
Accounts Receivables via email contact and phone contact, administrative duties, as well as shipping to lockbox. Currently working 80 100 client accounts. 25 years plus in all fields of Accounts Receivables. Assistance to Cash Applications regarding remittance details, and invoicing. Researching unapplied or misapplied payments for account reconciliation.
Investment Processor
Equity Trust Company - Westlake, OH
March 2021 to December 2021
Job responsibilities included, but not limited to review and callback on the Transfer of Assets outgoing requests on self directed investment and Precious Metals. Verification of client information the review of account type and Transfer out procedures and processes. Knowledge of the EFAX system for resubmission. As well as continued use of spreadsheets and the Excel program, Microsoft office, Accounts Receivables.
Collections Representative
BILTMORE ASSET MANAGEMENT - Westlake, OH
January 2017 to June 2020
bad debt recovery on ADT/Defender sub contracts for home security, a small amount of recovery for ACA
(Amercian Credit Acceptance) negative unpaid contracts after the vehicle had been repossessed. Making payment arrangement on balances.
Customer Service/Bad debt recovery
Corporate office for Cash smart/Credit One - North Olmsted, OH October 2014 to October 2015
Job Responsibilities included, but not limited to: Keeping bad debt to month end low, making payment arrangement on remaining bad debt, customer service, general administration duties, Maintained confidentiality of bank records and client information. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Customer Service/Data Entry
McGowan Governmental Underwriters - Fairview Park, OH July 2013 to November 2013
Job Responsibilities included but not limited to:
Customer Service, data entry.
Customer service
JP RECOVERY SERVICES - Rocky River, OH
October 2009 to July 2013
Job Responsibilities included but not limited to:
Recovery of bad debt 31 to 1841 days delinquent commercial and residential accounts, filing, data entry, following steps for legal charge offs on account that are more than 191 days past due. Administration duties including fax, typing and copy of invoice and billing. Incoming and outgoing mail. Knowledge of FDCPA laws as well as HIPPA for privacy and protection, knowledge of Medicare and Medicaid billing. Education
High school or equivalent
North Olmsted High School
1996
Skills
• Maintain strict confidentiality
• HIPPA compliance
• AS/400
• Typing ability 79 (10+ years)
• 90 WPM Accomplishments: Merit raise received for strong attention to detail, exemplary customer service. Collector of the month 4 consecutive months, as well as highest over goal 3 consecutive months.
• Collections (10+ years)
• Organizational Skills
• Computer Skills (10+ years)
• Communications
• Call Center
• Microsoft Office
• Cold Calling
• Phone Etiquette
• Insurance Verification
• Microsoft Excel (5 years)
• Accounts receivable (10+ years)
• Administrative experience
• Data entry
• Microsoft Word
• Conflict management
• Office Management
• Microsoft Outlook
• Clerical Experience
• Research
• Computer literacy
• Office experience
• Windows
• Account reconciliation
• General Ledger Reconciliation
• Communication skills
• Customer service
• ERP systems (8 years)
• Microsoft Dynamics GP (1 year)
• B2B
• Time management
• Medical collection
Awards
Retail collections Top over goal
September 2009
Top collector highest over goal 3 months consecutive on installment contracts, as well as other retail business 180 or more days delinquent.
Assessments
Attention to Detail — Completed
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Verbal Communication — Highly Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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