Customer Service Representative
Resume:
Krystle Lowe
AGENT
Orlando, FL *****
*********@*****.***
To obtain a career opportunity within a reputable organization. To apply my customer support and hard work ethic as a company asset. Utilizing my exceptional work ethic, drive, and professional communication skills. Authorized to work in the US for any employer
Work Experience
Technical Support
Kforce Professional Staffing & Solutions
September 2022 to January 2023
• Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
Customer Service Representative
GL Staffing Services, Inc. - Orlando, FL
April 2022 to August 2022
• Assistant for customer with issues related to time card.
• Assisted customers with transfer to appropriate department.
• Responding to customer emails in a timely manner. Tier 1 Technical Support
Concentrix - Lake Mary, FL
July 2020 to February 2022
Assist customers with Apple Card payment and billing details. Convert product into and installment payments.
AGENT
WALMART
July 2016 to March 2020
Providing face to face customer service and support.
● Answering service questions and concerns,
● Overnight stocking
● Training new staff on customer service requirements. Customer Service
VERIZON SALES
July 2012 to September 2015
Assist Clients with information
● Gave product knowledge
● Assist customers with upgrades upon account
REP
CONNEXTIONS
September 2010 to February 2012
Provided exceptional customer service to customers calling in regards to insurance.
● Explained detailed information regarding customer insurance policies.
● Enrolled customers into insurance policies that best met their needs.
● Conducted phone survey and probing questions to uncover individual customer needs.
STAFF MEMBER
LAKEVIEW
July 2006 to August 2010
Prepared food for patients within facility.
● Provided excellent customer service to visitors and residents.
● Followed strict dietary guidelines and requirements
● Maintained a sanitized kitchen, serving, and dining area.
● Provided dynamic customer interaction with patients
● Communicated effectively with staff and peers.
Education
Diploma
Edgewater High School
Additional Information
Customer Service Sales Support Data Entry Payment processing Labor Hospitality
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