Customer Service Maintenance Technician
Resume:
Kevin Macmillan
Wheaton, IL *****
************@*****.***
I am a very hardworking individual, who strives in every position I have worked throughout my life. I catch onto things quickly, always putting my job first to help strive for success in the workplace. My main focus/goal in the workplace is to create a happy, healthy environment not only for me, but for everyone around me, customer and coworkers included. Authorized to work in the US for any employer
Work Experience
Optometrist Technician
Central Dupage Vision - Winfield, IL
August 2022 to December 2022
While working at Central Dupage Vision, my job title was an Optometrist Technician. I dealt with booking appointments, verifying and running insurance, setting up patient files, as well as doing call backs. I also did the pre testing on the patients, including taking retinal photos. My customer service was key in my job, as making sure every patient was comfortable during their visit, as well as when their pre testing is taking place. I also did some light housekeeping around the office to ensure a safe and cleanly environment for every patient, as well as our office staff. My job also entailed working hand in hand with the doctor, assisting them with anything they needed done or to relay information to the patient. If anybody needed anything, whether it was my coworkers or patients, I was always ready to help. Maintenance Technician
Lincoln Property Company - Naperville, IL
May 2016 to March 2020
While working as a maintenance technician at my property, I would assist the residents with any of their needs and anything they needed help with. My job entailed doing rounds to make sure the property was clean, and safe for everyone. My customer service went hand in hand with this, as every time I would help a resident, they would be satisfied with the job I helped them with, no matter how big or small the project was. Any extra work they needed done, I was always more then happy to help assist them get it done. Manager
Panera Bread - Downers Grove, IL
September 2006 to April 2016
While working at Panera, my job entailed dealing with money handling, training other associates, running the line to provide speedy and adequate service, along with assisting my team wherever they needed me.
My customer service skills were mastered to create an amazing work environment not only for myself, but also for everyone around me. In the role of being a leader, I was able to direct my team so we could create our speedy and adequate service, while driving structure in the midst of any chaotic situations that could arise. This went hand in hand with my customer service skills. Education
Associate in Science
College of DuPage - Glen Ellyn, IL
August 2013 to August 2016
High school diploma
Glenbard South High School - Glen Ellyn, IL
August 2004 to May 2008
Skills
• Customer relationship management
• Cash handling
• HVAC/R
• Problem management
• Customer service
• Computer science
• Drywall
• Carpentry
• Maintenance
• Plumbing
• Spanish
• Mechanical knowledge
• Handyman experience
• HVAC
• Appliance repair
• Relationship management
• Electrical experience
• Computer operation
• Landscape maintenance
• Optical experience
• Patient care
Certifications and Licenses
HVAC Certification
Present
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